Photoshop CC 2015: Grey border around splash screen

  • 3
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
System Specs:
Micro-Star International Co. Ltd. — MS-16GA
Intel Core i7-3520M CPU @ 2.90Ghz
8GB DDR3 RAM
Intel HD Graphics 4000 (Integrated)
NVIDIA GeForce GT 650M (Dedicated)

A grey border appears around the splash screen while Photoshop starts up (See attached image). This did not happen with Windows 7, my previous OS. I suspect the issue has something to do with Windows 10 and how it handles transparencies.

I just installed Windows 10 via Clean Install (so my hard drive was formatted before Windows 10 was installed). My graphic card drivers are all up to date. Photoshop was one of the first programs I installed onto my system (except Firefox and Adobe Creative Cloud) and it is currently up-to-date. I have reinstalled Photoshop once and have tried running it with just my integrated graphics card, which did not solve this issue.

This graphical bug does not affect the functionality of the program in any way, but it is rather annoying to look at. I would fix this myself if I could just open the file and edit out the edges of the splash-screen, but Adobe likes keeping the Photoshop splash-screen locked away in some obscure .dll file.

An update to fix this issue would be greatly appreciated. Thanks.

Image of Problem:
Photo of Ryan Cook

Ryan Cook

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  • Annoyed

Posted 5 years ago

  • 3
Photo of Chris Cox

Chris Cox

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It's a known issue - a small bug that crept into the dot release.
It will be fixed with the next release.
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Ryan Cook

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Awesome. Good news.
Photo of Carson Jones

Carson Jones

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I'm seeing this as well in Window's 8.1. Just updated Adobe CC today and the bug still seems to be there.
Photo of Federico Schafer

Federico Schafer

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Same issue for me. I have just updated to the new release and the problem is still there.
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Chris Cox

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Photoshop hasn't had an update or release since this issue was introduced in the 2015.0.1 update.
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Federico Schafer

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I don't know if it can be called a "release"... but there was an update available yesterday... and after updating the problem was still there. I expected that this issue could have been solved with that update.
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Federico Schafer

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The new update claimed to have improved camera raw features.
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Chris Cox

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That is because it was an update to Camera Raw, not Photoshop.
Again, Photoshop hasn't had an update since the 2015.0.1 update back in July.
Photo of Carson Jones

Carson Jones

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Any word on when this will be fixed? I know that it's supposed to be in the next update. Any idea when that might be. It really is annoying.
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Chris Cox

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It was fixed in the 2015.1 update.
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Toys Samurai

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I thought I was crazy when I found this annoying.
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Chris Cox

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Official Response
This issue was fixed in the Photoshop 2015.1 update.
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Paula Lee

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It wasn't fixed in mine.  I'm running 1.2 update.
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Chris Cox

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Then you probably need to uninstall and reinstall Photoshop - because it was fixed in the updates.