Upgraded to Adobe CC 2015 from CS6 and was happy until the freezes started happening randomly within the first 5 minutes of use.
i have tried other fixes like disabling rulers (didn't work and I need them anyways), switching my scratch disks (I use an internal 256 GB SSD for scratch only), changing history states, turning off firewalls, etc.
I wish I could give more information about why the freezes happen, but it seems VERY random. Everything in Photoshop will freeze up mid-whatever. Everything else on the computer is fine when switching out of Photoshop.
Also of note, I tried installing Photoshop CC 2014 after this happened and it had none of these issues.
i have tried other fixes like disabling rulers (didn't work and I need them anyways), switching my scratch disks (I use an internal 256 GB SSD for scratch only), changing history states, turning off firewalls, etc.
I wish I could give more information about why the freezes happen, but it seems VERY random. Everything in Photoshop will freeze up mid-whatever. Everything else on the computer is fine when switching out of Photoshop.
Also of note, I tried installing Photoshop CC 2014 after this happened and it had none of these issues.
Posted 4 years ago
Hi Chris,
I tried all those and restarted and am having the same issues. When I click text on the menu bar they lag horribly.
I tried all those and restarted and am having the same issues. When I click text on the menu bar they lag horribly.
OK, that could be a corrupt font or OS font cache. (see https://helpx.adobe.com/photoshop/kb/... )
But more likely it's something outside - like a utility program (antivirus, firewall, etc.).
But more likely it's something outside - like a utility program (antivirus, firewall, etc.).
Working through this now, Chris. Thanks for the speedy replies. I will let you know after I run all the font diagnostics.
I have went through all the steps in the KB article you linked.
Setting Font Preview to None seems to have fixed this issue. Is there a way for me to fix this further so I can get Font Previews back?
Thank you!
Setting Font Preview to None seems to have fixed this issue. Is there a way for me to fix this further so I can get Font Previews back?
Thank you!
Yes, keep going through the steps to identify the bad font file (but you may want to wipe the font caches first).
Yeah I did all that. There were no bad font files (out of almost 3000). I deleted font caches from Safe Mode.
Do you think it could just be the sheer number of fonts on the system?
Do you think it could just be the sheer number of fonts on the system?
A large number of fonts shouldn't be a problem -- things only slow down a lot for corrupt fonts or corrupt font caches.
Okay well if you have any more ideas I'd love to hear them :) Thank you for all the help. Rob Lundy (Moltenink) says, "Hi!"
I'm running out of ideas that I can tell you how to debug remotely.
I'd like to get someone from support to give you a call -- but it may not happen until after the holidays (too many are traveling).
I'd like to get someone from support to give you a call -- but it may not happen until after the holidays (too many are traveling).
That's fine. Should I bump this post for you mid-January?
Yeah, not a bad idea - in case I lose my notes from this laptop.
Following up on this...I've tried installing/reinstalling and wiping preferences and it still occurs, but turning off the Font Preview does continue to fix it. Sorry I'm a month late!
OK, so that still sounds like the cause is a corrupt font or OS font cache. Unless you can identify the corrupt bits, all you can do is leave the font preview off.
Hi!
I'm not sure if I should post a new thread, but I will try here first since OP is very close to my situation.
I started using Photoshop CC 2015 on a Windows 10 PC a few months ago. Everything was working great, but about 2-4 weeks ago I've noticed a recurring "freeze". It usually happens (a few times a day) when I go back to Photoshop after working on another program. I choose for example the rectangular selection marquee tool and Photoshop stops responding. Everything else works great (Unity editor, chrome, etc.), it is only PS that completely stops. I can't even minimize or maximise the PS window. I can only wait for it to start responding again. Usually the freeze lasts between 1-5 minutes. If I launch Task manager I can see that PS is using a lot of my CPU during the freeze. Below is a SS of my Task manager.
Here's my system information:
After this freeze (which I've captured with the Task manager) I noticed that I had huge Photoshop temp files almost completely filling my SSD drive, but I usually make sure that I have at least 50-100GB of free space on my SSD when I work with PS and the freezes still happen.
Well that's all that comes to mind at the moment! Hopefully you'll have some suggestions for me!
Thanks,
Veera
I'm not sure if I should post a new thread, but I will try here first since OP is very close to my situation.
I started using Photoshop CC 2015 on a Windows 10 PC a few months ago. Everything was working great, but about 2-4 weeks ago I've noticed a recurring "freeze". It usually happens (a few times a day) when I go back to Photoshop after working on another program. I choose for example the rectangular selection marquee tool and Photoshop stops responding. Everything else works great (Unity editor, chrome, etc.), it is only PS that completely stops. I can't even minimize or maximise the PS window. I can only wait for it to start responding again. Usually the freeze lasts between 1-5 minutes. If I launch Task manager I can see that PS is using a lot of my CPU during the freeze. Below is a SS of my Task manager.
Here's my system information:
After this freeze (which I've captured with the Task manager) I noticed that I had huge Photoshop temp files almost completely filling my SSD drive, but I usually make sure that I have at least 50-100GB of free space on my SSD when I work with PS and the freezes still happen.
Well that's all that comes to mind at the moment! Hopefully you'll have some suggestions for me!
Thanks,
Veera
Has anyone figured this out?? Mine keeps freezing when I use the marque.... It is very time consuming and frustrating!!!!!!!!!
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
The whole system freezes or Photoshop freezes? It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop: http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_information
Also having this issue on my work PC and have been for the last couple of updates. I'm running the latest PS 2017 CC (ver. 2016113.r.29 x64) on an HP Z440. The thing is, I've a work colleague with the same machine who is also experiencing the same problem which leads me to believe this is a hardware compatibility issue.
HP Z440 Specs:
Windows 7 Enterprise 64 bit
Xeon E5-1620 3.50Ghz
Nvidia Quadro K620
16GB DDR4 RAM
1 TB 7200 rpm SATA
I'm wondering at this point if this isn't a HDD issue - is there anyone experiencing this freezing problem with Photoshop installed on an SSD.
Also, my colleague has hardly any fonts installed, over the stock Windows fonts (I've got a lot) which in my mind reduces the chance of it being a corrupted font causing this (We both have our font preview set to 'none' in the Type menu - this apparently helped some people with a corrupted font).
We've also tried using all the older versions of Photoshop - as far back as CC 2014, still with the random freezing happening on all versions.
Other than that, I'm fresh outta ideas - this issue is driving me insane.
Yep, same here. The issue is not with the computers, add-ons or what not. The issue is with the updates going back to the last 2 or three.
Can I drop the last two or three updates?
They are not worth anything anyway.
Can I drop the last two or three updates?
They are not worth anything anyway.
I'm not getting any random freezes on either El Cap or High Sierra, and I find some of the updates very useful in my work. But you can most certainly go back. Open the downward arrow in the CC App next to Photoshop "Open"and choose Other Versions. Select what you want from that list. You can run 2017 and earlier along with 2018, or you can uninstall 2018 and choose an earlier version.
