Photoshop CC 2015: Fails to update. Errors encountered during installation. (U44M1P7) Mac10.11.1

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
This updated fine on an older iMac, NOT yet updated to El Capitan. I've had issues with the latest CC programs in El Capitan on this new machine, and have had to use the 2014 versions. Was hoping this update would fix those.
Photo of Elisa

Elisa

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 768 Reply Likes
How is the update failing?
What error message are you seeing?
Photo of Elisa

Elisa

  • 3 Posts
  • 0 Reply Likes
When I go through the usual CC menu widget panel updating, the progress bar goes about halfway through and then stops, and I get a
! Update Failed

and then in the Learn More box I get
Update Failed
Errors encountered during installation. (U44M1P7)

By the way, do you know why Photoshop and Illustrator CC 2105 BOTH won't work in El Capitan (but InDesign seems fine)?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 767 Reply Likes
See https://helpx.adobe.com/creative-suit...

Short version: some files that need to be updated are missing from your system, and the updater can't continue because it can't update the files.

No, I don't know why those aren't working on your system, because both Photoshop and Illustrator are working just fine for me on MacOS 10.11, and for millions of other users.
Photo of Elisa

Elisa

  • 3 Posts
  • 0 Reply Likes
I will try that (uninstall and reinstall have been done several times previously, but I'll give it another go). And just so you know, there are other comments from people who are also stymied with issues in these programs, conflicts that appear with El Capitan. I'm really NOT the only one. Every other person with problems has said that we just have to wait it out until the developers hit upon an update that will work for us.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 767 Reply Likes
OK, so the updater team may need to see the update logs (mentioned in the above article) to see exactly what is failing.

Yes, the MacOS 10.11 updater has been known to mess up folder permissions in a number of places.