Photoshop CC 2015: Image does not open (blank screen) after 2015.2 update

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  • Updated 2 years ago
  • (Edited)
PSD file created under 2015.1 (November 2015) does not open with 2015.2 - blank screen in Photoshop after double clicking from Bridge CC (both Bridge and PS are latest updates)
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ron fucci

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Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or Windows? If the document window is black, I would suspect a graphics driver issue.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#UpdateDriver
Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.


After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences

If doing both of those doesn't help, select Edit>Preferences>Performance... and uncheck “Use Graphics Processor" and restart Photoshop.
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ron fucci

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Hi Jeff,

I don't think it's video card related.
For the heck of it, after I submitted this issue, I opened the psd directly from photoshop (vs via bridge) and it worked.  So somehow Bridge and PS are not talking to each other correctly to enable the PSD open.

It's a Win10 platform.

Tks

R
(Edited)