Photoshop CC 2015 deletes my metadata.

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Everytime I process an image through the new Photoshop CC 2015 I loose all my metadata??

How can I stop this happening?
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Peter Still

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  • frustrated

Posted 3 years ago

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Chris Cox

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How exactly are you processing your image?
What specific metadata is being lost?
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Peter Still

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I have been able to get it to not delete ALL the text in the 'Info File' except my contact details!

All I need to do is open an image, resize it and save!
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Chris Cox

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Other users are definitely not seeing that.

Again, exactly how are you processing your image? How are you saving it? What file format are you using? What options?
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Peter Still

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All my Metadata/IPTC is applied through Breezebrowzer Pro as I have for the past 5 years.

I have just opened an image in photoshop.
Resize image, Ctrl-Alt-I.
Save-as, Ctrl-Shift-S. Save as JPEG. Options, ICC Profile: Adobe RGB (1998).
JPEG Options: Image options=Quality 12. Format Options= Baseline.

Apart from the Creation date, ALL my IPTC/XMP data has been deleted!
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christoph pfaffenbichler, Champion

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Just to make sure: The metadata is definitely still there when you open the file in Photoshop prior to resizing?
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Peter Still

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No, that information has been transfered from Breeze Browzer!
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christoph pfaffenbichler, Champion

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Do you mean that when you open the file (the one you assigned metadata to with Breeze Browser) in Photoshop the metadata is not there to begin with?
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Peter Still

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Correct Christoph.
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Peter Still

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I have checked some of my older images that I have processed using earlier versions of Photoshop and the Metadata is on the image!
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Peter Still

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I have just rechecked some images.

It seems that the Metadata that I have added from Breeze Browzer Pro is not now being added to the images in Photoshop when I look in 'File Info'

The images that do have data in the 'File Info' when I save them as listed previously, all my contact details are deleted!
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Chris Cox

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We need to see a file that has your BreezeBrowser changes (before Photoshop touches it), so we can try to reproduce the issue.
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Peter Still

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Gladly Chris. How can I get iot to you?
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Chris Cox

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Post a link here, or email me a link (ccox at adobe dot com).
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Peter Still

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I have sent you an e-mail Chris.
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Chris Cox

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OK, David should be looking into the file now (while I fix other bugs).
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Gianluigi Boerio

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The same thing..
I've upgraded Lightroom to CC 2015 and Photoshop to CC 2015..
I open jpg files from Lightroom CC 2015 (edit in..) in CC 2015 and metadata (IPTC) are missing in "file info" of CC 2015. If I save the file (after "resize", for example) the metadata are deleted in jpg file!!!

Can I downgrade the products to 2014 versions (there wasn't these problems..)?

Thanks.
Luigi
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Gianluigi Boerio

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Thank you very much!
I've downgraded Photoshop CC 2015 to CC 2014.
The problem has been solved!
If open jpg files from Lightroom CC 2015 in Photoshop CC 2014, the metadata are all correct!
Please, fix the bug in CC 2015..
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Peter Still

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Do I assume this will solve my problem also as no one has suggested a fix for it??
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Peter Still

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Yes. re-installed Photoshop CC2014 and all is working fine now!

Hopefully CC2015 will be fixed sometime soon?
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Gianluigi Boerio

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I presume it probably. I presume that the problem could be in the module XMP of CC 2015 that reads metadata in the files.

In my site there is an application that reads metadata directly in the jpg files. If CC 2015 not solves this bug, for me CC 2015 is unusable.

:-(
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Peter Taylor

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I have been exactly having the same issue, and that is when I enter Metadata using Photo Mechanic then edit the jpeg image in Photoshop CC 2015 (crop, levels and curves then save as jpeg quality 12, adobe RGB 1998) the copy of the image has some of the Metadata missing. This seems to be happening on both my MAC Book pro laptop and my PC work station.

This issue has only just come to light when I installed Photoshop CC2015 and Photo Mechanic on the PC workstation in the last week.

I don’t remember seeing this issue before with Photoshop CC 2014.
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Peter Taylor

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I have been doing some testing this afternoon relating to this issue, I have taken 100 fresh new images in a folder and made 3 copies of the folder (so we have folder 1, folder 2, folder 3 and folder 4 each with a fresh un touched copy of the image).

I took folder 1 and captioned the images using Photo Mechanic on the PC, I then edited the images in Photoshop CC 2015 on the PC and the found the following captions were missing.

Image Rights:-
Copyright URL:
Rights Usage Terms:

Locations Taken and Shown:-
Sublocation:
City:
State:
Country:
Country Code:
World Region:

Contact Info:-
Contact Address:
Contact City:
Contact State:
Contact Zip:
Contact Country:
Contact Emails:
Contact Phones:
Contact Web URLs:

I took the next folder (folder 2) with its copy of the 100 images and captioned them in Photo Mechanic on the MAC and then edited the images the same way in Photoshop CC 2015 on the MAC and found no differences with the captions between the edited and unedited visions.

With folders 3 I did the captioning in PM on the MAC and edited the images on the PC and found the same IPTC fields were missing,

Folder 4 I did the captioning in PM on the PC and edited the images on the MAC and found no difference in the IPTC fields.

From this test it looks like the problem is with the PC version of Photoshop CC 2015, which is causing the images to lose the IPTC metadata.

My first indication that this was happening with both versions may have been wrong.
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Miles Becker

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Images which had metadata manually added in Photoshop C4 when transfered to Photoshop CC lose all their metadata. I have ten thousand of these images. I am hoping Adobe can help with this.
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Chris Cox

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OK, we haven't seen that specific problem. Can you provide a file from CS4 that is losing the metadata when reserved from Photoshop CC ?
Also, which OS version are you using?
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Peter Still

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Been waiting 6 months for a reply to my issue Miles!

Good luck mate!
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Miles Becker

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Mr. Cox - Thank you for your quick response. 10.6.8 on a 2009 Mac Pro Tower and 10.10.5 on a 2015 MacBook Pro.

How do I send you a file?

Thanks,

Miles Becker
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Chris Cox

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email the zipped file, or a link, to ccox (at) adobe [dot] com.
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Miles Becker

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Mr. Cox - The metadata is deleted going in either direction. Metadata added in Photoshop CC is lost when the image is transferred and opened in Photoshop C4.

Miles Becker