Photoshop CC 2015 ctrl, shift & cmd i have to double tap to make it work???

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I have recently got a new mac with adobe suite on it. The problem is in both Photoshop and Indesign I have to double tap cmd, shift and ctrl for it to take effect or work, in scaling objects, zooming, selecting multiple objects, moving objects, selecting layers in Photoshop. Its a nightmare. Is something wrong or is it a new setting I can change?
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Louise Kotze

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  • sad and frustrated

Posted 1 year ago

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R Smallenbroek

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I am not familiar with Mac, and never heard of the shortcut cmd, shift and ctrl.  but if you have to double tab could it be a mouse setting?
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Louise Kotze

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hi. sorry i meant to say my keyboard keys, cmd, shift and ctrl to use them in conjunction with adobe photoshop shortcuts. I have to tap them twice for it to activate? any ideas. I currently also use a wacom tablet.
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grauenwölfe

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Louise,

Happening to me too but not just Adobe, it's everywhere. I think it's more pronounced in Adobe software because modifier key combos are used constantly. Try this and see if it helps.

Go to System Preference > Accessibility > Keyboard. You'll see options for Sticky Keys and Slow Keys. Click on the Slow Keys Options button (yes, even if Slow Keys is disabled). Drag the Acceptance Delay all the way down to the lowest position; Short.

P.S. If you can, please let me know if this helps or does not help. It'd be a big help if you can report back your results.
 
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Louise Kotze

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Hi grauenwolfe

Thank you so much for the above. It helped somewhat. I still have to double tap keys for it to work. but the tapping is now quicker. But is has not stopped the double tapping of certain keys.

It is just strange as I use to have a completely different computer with 2015 CC on and had no such problems. This is a new machine. I have reported it to my IT department. Hopefully they can also help. It also corrupts files regularly and some windows get distorted.

Let me know if you find anything else to stop the double tapping :-)
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grauenwölfe

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No problem, sorry that didn't work for you. Strong suspicion this is (at it's core) an issue with Apple. There are too many posts about this outside of Adobeland for it to be just an Adobe issue. Plus, there's already a known bug in Sierra with Keyboard > Modifier Keys where changing their action in System Preferences is reset to default each time you restart the computer. Driving me nuts with Caps Lock not staying off. We only have one machine the does not reset the Modifier Keys and oddly enough it's the only machine without any Adobe software on it, so who knows...
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Sean Murphy

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We had that same issue and the it ended up being faulty drivers for our Wacom Intuos Pro tablets.  We ended up having to revert back to a driver from 2015 to get Photoshop working properly again.  We are using version 6.3.15-1.  This version can be downloaded here: http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.15-1.dmg