photoshop cc 2015 crashing when trying to save

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  • Problem
  • Updated 3 years ago
  • Solved
I am trying to save a .psd file created (probably) in a previous version of PS -- a later version of 2014 or early version of 2015.
I checked for any software updates -- nothing needed to be done there.
I have an original many multi-layered document created last year, so, yes, 2014. I tried going back to that file and the application crashes right away when I try "Save" or "Save As" same as with new iterations of the same file name.
Sometimes happens with other .psd file, but not consistently.
Any thoughts?
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MARIE ORLIN

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Posted 3 years ago

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Chris Cox

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What OS version are you using?

Did you install the 2015.0.1 update? (double check in Help->System Info)
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MARIE ORLIN

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Hi Chris,
Thanks for getting back to me.
No, I don't have the latest version. I did go to the CC Updater (just before the post) and it showed all was up-to-date. Just checked (just now) and the Updater says there is an Update to do. I am doing that right now. I will check back after it's done and let you know.
Thanks again,
Cheers,
Mario

Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64
Operating System: Windows 7 64-bit
Version: 7 SP1System architecture: Intel CPU Family:6, Model:14, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3691 MHz
Built-in memory: 16328 MB
Free memory: 6894 MB
Memory available to Photoshop: 14602 MB
Memory used by Photoshop: 59 %
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
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MARIE ORLIN

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Hi Chris,
That seems to have worked.
Any ideas as to what happened?
This has happened before. Would the solution, should it occur again, to check for updates and go from there?
Thanks again.
Cheers,
Mario
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Chris Cox

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Always make sure the software is up to date - so you pick up the latest bug fixes. Yes, you were hitting a bug that was fixed in the 2015.0.1 update.
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MARIE ORLIN

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Hi Chris,
Great, thanks.
Interesting though, that the Updater showed all was up-to-date, just before I made the post!
Go figure.
Anyway, much appreciation for your help.
Cheers,
Mario