Photoshop CC 2015 Cannot Save file: Program error

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  • Updated 3 years ago
I cannot save my file to my computer, an external hard drive or the cloud. This is the first time I have worked in Photoshop in over ten years so I am not sure what the problem may be. I read in another thread to include the PS ErrorLog. It is listed below. Please help.

2015:10:04 20:12:16 : tracked key 00000000000003C8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:10:04 20:12:16 : e:\ps15\ps_16_win_x64_daily_retail\20150722.r.168\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:10:04 20:12:16 : tracked key 0000000000000218 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2015:10:04 20:12:16 : e:\ps15\ps_16_win_x64_daily_retail\20150722.r.168\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:10:04 20:12:16 : tracked key 00000000000003C0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:10:04 20:12:16 : e:\ps15\ps_16_win_x64_daily_retail\20150722.r.168\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:10:04 21:19:24 : ..\..\sources\UVMAccess.cpp : 778 : REQUIRE failed
2015:10:04 21:20:15 : ..\..\sources\UVMAccess.cpp : 778 : REQUIRE failed
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mark leeder

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Posted 3 years ago

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Photo of Chris Cox

Chris Cox

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The first errors are from an automation plugin or extension panel.
The last two are from a low level VM routine, and likely caused by something messed up in the document structure.

Can you tell us more about the document that you can't save?

Do you have any third party plugins or extension panels? Have you tried disabling them?