Photoshop CC 2015 cannot be used to open JPGs on Windows.

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  • Updated 3 years ago
Hi,

I have tried to set Photoshop to open JPGs on windows and it does not work. If you right click on a JPG and go to "open with" Photoshop does not appear. So then you go to choose default program and browse and select the Photoshop.exe file and windows does not accept it.
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Rafael Echavarria

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Posted 3 years ago

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Chris Cox

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That means that the Windows registry is messed up and the OS doesn't realize that Photoshop can open JPEG files.
You may need to repair the registry, or just uninstall and reinstall Photoshop CC 2015.
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Rafael Echavarria

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I will check my other PC and let you know. This one belongs to the company and cannot do much about it. Thanks for the help!
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Adobe 1

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I also have this problem, luckily we only updated one machine out of 6. We will have to wait for adobe to fix this before updating on the remaining 5 work stations.
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Rafael Echavarria

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I tried uninstalling and reinstalling. Did not work! We have to report this.
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Adobe 1

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Also tried uninstalling and reinstalling, without any success. There must be something wrong with the installer!!
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Rafael Echavarria

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I know you can still open JPGs but you have to go to - open file - look for the file - open. It's a pain in the... Specially when you have been working for the same company in the same computer for six years and you have thousands of files to scroll through! (And external drives)
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Adobe 1

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As a school photographer, our lab software relies on this function to work so that we can send an image to photoshop for editing.
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Eric A

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I am also having the same problem and it's not just jpg's... also includes, png, gif, pdf, eps...
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David Converse

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So I am searching through the registry with Regedit and finding paths to older versions of Photoshop CC that are no longer on the computer.

Can you file this as an installer bug? The CC application should update all registry hard-coded paths to the new version when it is installed.
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David Converse

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I changed every registry reference from Photoshop CC 2014 and Photoshop CC (64 bit) to Photoshop CC 2015 and now it all works.

Definitely an installer bug, not updating hard-coded registry paths when you install an update.
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JUAN PEDRO SOL FERNANDEZ

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Hello, I've just change every reference in registry, as David Converse has suggested (Thanks!) and it works fine. Of course watch out, because getting inside windows registry is dangerous.
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Rafael Echavarria

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Can anyone help me do this please? I tried finding the old registry and couldn't. Any links or instructions?
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Rafael Echavarria

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Do people who work at Adobe read this? Are they going to do something about it or should we be posting this somewhere else?
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Adobe 1

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There is a fix that you can implement without manually modifying your registry.

Locate the photoshop.exe normally located : C:\Program Files\Adobe\Adobe Photoshop CC 2015

Rename the file to PhotoshopCC2015.exe

Go to start menu, type and select 'default programs'

Select 'Associate a file type...'

Scroll to JPEG, JPG & JPE

Click 'Change program'

If your newly named .exe is not visible/selectable browse for it. Then you're done.

You will need to relink/remake all shortcuts for the .exe!
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Ron Mather

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I tried this and it worked!!!
Many thanks to "Adobe" you have saved me from tearing my hair out.
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Adobe 1

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Despite profile name I do not work for or on behalf of adobe.
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Rafael Echavarria

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I found an easier one and it works like a charm. I hope someone can use it in the future:

"James Kratzer 23 days ago
Got it working again, and the solution was even easier: I deleted the HKEY_CLASSES_ROOT\Applications\Photoshop.exe key entirely. Then I right-clicked on a jpg file and selected "Open With" and I browsed to the CC 2015 version of the Photoshop.exe file and that fixed it. Still working after reboot :-)"