Photoshop CC 2015: Black blocks on white backgrounds

  • 2
  • Problem
  • Updated 2 years ago
When saving images Photoshop creats black (and sometimes blue) blocks only on pure white backgrounds.

Disabling the graphic card acceleration seems to help, but since I bought a Nvidia GTX980 especially to support me with image editing, it would be great to be able to use it.

I use Windows 10 Pro 64 Bit and Photoshop CC 2015.1.2
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fotorob

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  • frustrated

Posted 2 years ago

  • 2
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect a bad video driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
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fotorob

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I just wanted to edit my post to add that of course I have the latest graphic card driver installed:

Nvidia GTX980, Version: 361.43 from 2015.12.21 for Windows 10 64-bit
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Interesting. Do the black boxes show up on the canvas in Photoshop? Or just in the previews in Bridge?
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fotorob

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@Jeffrey: They show up in Photoshop.

When "graphic card acceleration" is active, I cannot even copy a good version of the image on top, the leyer preview thumb gives me only the corrupt version.

Turning off "graphic card acceleration" resolves this as well.
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fotorob

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Maybe it's another helpful info:

These images are 50 Megapixel (from a Canon 5Ds)...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ok. So it's something in the graphics processor pipeline. It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...
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fotorob

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@Jeffrey: Here you go:

Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143 x64
Betriebssystem: Windows 10 64-Bit
Version: 10 oder höher
Systemarchitektur: Intel CPU-Familie:6, Modell:14, Stepping:3 mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading
Physischer Prozessor: 4
Logischer Prozessor: 8
Prozessor-Taktfrequenz: 4008 MHz
Eingebauter Speicher: 32728 MB
Freier Speicher: 22004 MB
Für Photoshop verfügbarer Arbeitsspeicher: 29543 MB
Von Photoshop verwendeter Arbeitsspeicher: 70 %
Zusatztasten-Palette: Aktiviert.
Design-Bereich: Aktiviert.
Zeichenflächen: Aktiviert.
3D-Mehrton-Drucken: Deaktiviert.
Fernlicht: Deaktiviert.
Bildkachelgröße: 1024 KB
Bildcache: 4
Schriftvorschau: Mittel
TextComposer: Lateinisch
Anzeige: 1
Anzeigebegrenzungen: oben= 0, links= 0, unten= 1200, rechts= 1920
Anzeige: 2
Anzeigebegrenzungen: oben= 0, links= 1920, unten= 1080, rechts= 3840
Mit OpenGL zeichnen: Deaktiviert.
OpenGL – alte GPUs zulassen: Nicht erkannt.
OpenGL-Zeichnungsmodus: Normal
OpenGL – normalen Modus zulassen: Wahr.
OpenGL – erweiterten Modus zulassen: Wahr.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="10.18.13.6143"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"
glgpu[0].GLRendererID=6088
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20151216000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce GTX 980 Ti"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="361.43"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="8.0.5"
clgpu[0].CLBandwidth=2.46701e+011
clgpu[0].CLCompute=2742.28
Lizenztyp: Abonnement
Seriennummer: 94070916033042642779
Anwendungsordner: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Pfad für temporäre Dateien: C:\Users\Robert\AppData\Local\Temp\
Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert
Arbeitsvolume(s):
Start, 476,4 GB, 331,1 GB frei
Ordner für erforderliche Zusatzmodule: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primärer Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installierte Komponenten
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2015/09/09-18:52:48 79.567158 79.567158
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2015/09/12-01:10:45 79.156620 79.156620
AdobePIP.dll Adobe Product Improvement Program 7.3.1.70
AdobeSVGAGM.dll AdobeSVGAGM 79.566705 79.566705
AdobeXMP.dll Adobe XMP Core 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPFiles.dll Adobe XMP Files 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPScript.dll Adobe XMP Script 2015/09/10-01:10:20 79.158325 79.158325
adobe_caps.dll Adobe CAPS 9,0,0,28
AGM.dll AGM 2015/09/09-18:52:48 79.567158 79.567158
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2015/10/15-11:58:31 79.568000 79.568000
amtlib.dll AMTLib (64 Bit) 9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38) 1.000000
ARE.dll ARE 2015/09/09-18:52:48 79.567158 79.567158
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2015/09/09-18:52:48 79.567158 79.567158
BIBUtils.dll BIBUtils 2015/09/09-18:52:48 79.567158 79.567158
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275
CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275
CoolType.dll CoolType 2015/09/09-18:52:48 79.567158 79.567158
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 9.0.1.14
JP2KLib.dll JP2KLib 2015/08/14-01:13:58 79.258941 79.258941
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.3.1.70
manta.dll Manta 1. 1.
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2015/08/14-01:13:58 79.566687 79.566687
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2015 16.1.2
Plugin.dll Adobe Photoshop CC 2015 16.1.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.1.0.164
PSArt.dll Adobe Photoshop CC 2015 16.1.2
PSViews.dll Adobe Photoshop CC 2015 16.1.2
SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
SVGRE.dll SVGRE 79.566690 79.566690
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.15
VulcanControl.dll Vulcan Application Control Library 5.2.0.35
VulcanMessage5.dll Vulcan Message Library 5.2.0.35
WRServices.dll WRServices Fri Jul 31 2015 07:50:10 Build 0.21834 0.21834
wu3d.dll U3D Writer 9.3.0.113

Erforderliche Zusatzmodule:

3D Studio 16.1.2 (2015.1.2 x001 x003)
Adaptive Weitwinkelkorrektur 16.1.2
Aquarell 16.1.2
Arithmetisches Mittel 16.1.2 (2015.1.2 x001 x003)
Basrelief 16.1.2
Bereich 16.1.2 (2015.1.2 x001 x003)
Bildpaket-Filter 16.1.2 (2015.1.2 x001 x003)
Blendenflecke 16.1.2
BMP 16.1.2
Buntglas-Mosaik 16.1.2
Buntstiftschraffur 16.1.2
Camera Raw 9.3.1
Camera Raw-Filter 9.3.1
Chrom 16.1.2
Cineon 16.1.2 (2015.1.2 x001 x003)
Collada 16.1.2 (2015.1.2 x001 x003)
Color Lookup-Raster rendern NO VERSION
Color Lookup-Tabellen exportieren NO VERSION
CompuServe GIF 16.1.2
Conté-Stifte 16.1.2
De-Interlace 16.1.2
Diagonal verwischen 16.1.2
Dicom 16.1.2
Differenz-Wolken 16.1.2 (2015.1.2 x001 x003)
Distorsion 16.1.2
Dunkle Malstriche 16.1.2
Durchschnitt berechnen 16.1.2 (2015.1.2 x001 x003)
Eazel Acquire 16.1.2 (2015.1.2 x001 x003)
Entropie 16.1.2 (2015.1.2 x001 x003)
Erfassungsbereich 16.1.2 (2015.1.2 x001 x003)
Extrudieren 16.1.2
Farbpapier-Collage 16.1.2
Farbraster 16.1.2
Fasern 16.1.2
FastCore-Routinen 16.1.2 (2015.1.2 x001 x003)
Feuchtes Papier 16.1.2
Filtergalerie 16.1.2
Flash 3D 16.1.2 (2015.1.2 x001 x003)
Fluchtpunkt 16.1.2
Fotokopie 16.1.2
Fotos freistellen und gerade ausrichten (Filter) 16.1.2
Fotos freistellen und gerade ausrichten 16.1.2 (2015.1.2 x001 x003)
Fresko 16.1.2
Für Web speichern 16.1.2
Gekreuzte Malstriche 16.1.2
Gerissene Kanten 16.1.2
Glas 16.1.2
Google Earth 4 16.1.2 (2015.1.2 x001 x003)
Grobe Malerei 16.1.2
Grobes Pastell 16.1.2
HDRMergeUI 16.1.2
HSB/HSL 16.1.2
IFF-Format 16.1.2
IGES 16.1.2 (2015.1.2 x001 x003)
JPEG 2000 16.1.2
Kacheleffekt 16.1.2
Kacheln 16.1.2
Kanten betonen 16.1.2
Kohleumsetzung 16.1.2
Konturen mit Tinte nachzeichnen 16.1.2
Körnung & Aufhellung 16.1.2
Körnung 16.1.2
Kräuseln 16.1.2
Kreide & Kohle 16.1.2
Kreuzschraffur 16.1.2
Kristallisieren 16.1.2
Kunststofffolie 16.1.2
Kurtosis 16.1.2 (2015.1.2 x001 x003)
LAGE 16.1.2 (2015.1.2 x001 x003)
Leuchtende Konturen 16.1.2
Malgrund 16.1.2
Malmesser 16.1.2
Matlab-Vorgang 16.1.2 (2015.1.2 x001 x003)
Maximum 16.1.2 (2015.1.2 x001 x003)
Median 16.1.2 (2015.1.2 x001 x003)
Mehrprozessorunterstützung 16.1.2 (2015.1.2 x001 x003)
Mezzotint 16.1.2
Minimum 16.1.2 (2015.1.2 x001 x003)
Mit Struktur versehen 16.1.2
MMXCore-Routinen 16.1.2 (2015.1.2 x001 x003)
Neigung 16.1.2 (2015.1.2 x001 x003)
Neonschein 16.1.2
NTSC-Farben 16.1.2 (2015.1.2 x001 x003)
Objektivkorrektur 16.1.2
Objektivunschärfe 16.1.2
Ölfarbe getupft 16.1.2
OpenEXR 16.1.2
Ozeanwellen 16.1.2
Patchwork 16.1.2
PCX 16.1.2 (2015.1.2 x001 x003)
Pfade -> Illustrator 16.1.2
Photoshop 3D-Modul 16.1.2 (2015.1.2 x001 x003)
Photoshop Touch 14.0
Pixar 16.1.2 (2015.1.2 x001 x003)
PNG 16.1.2
Polarkoordinaten 16.1.2
Portable Bit Map 16.1.2 (2015.1.2 x001 x003)
Prägepapier 16.1.2
PRC 16.1.2 (2015.1.2 x001 x003)
Punktieren 16.1.2
Punktierstich 16.1.2
Radialer Weichzeichner 16.1.2
Radiance 16.1.2 (2015.1.2 x001 x003)
Rasterungseffekt 16.1.2
Risse 16.1.2
Schwamm 16.1.2
Schwingungen 16.1.2
Selektiver Weichzeichner 16.1.2
Solarisation 16.1.2 (2015.1.2 x001 x003)
Spaces 16.1.2
Spritzer 16.1.2
Standardabweichung 16.1.2 (2015.1.2 x001 x003)
Stempel 16.1.2
STL 16.1.2 (2015.1.2 x001 x003)
Strichumsetzung 16.1.2
Strudel 16.1.2
Stuck 16.1.2
Sumi-e 16.1.2
Summe 16.1.2 (2015.1.2 x001 x003)
Targa 16.1.2
Tontrennung & Kantenbetonung 16.1.2
U3D 16.1.2 (2015.1.2 x001 x003)
Unterstützung für Skripten 16.1.2
Varianz 16.1.2 (2015.1.2 x001 x003)
Verbiegen 16.1.2
Verflüssigen 16.1.2
Versetzen 16.1.2
Verwackelte Striche 16.1.2
Verwacklung reduzieren 16.1.2
Virtual Reality Modeling Language | VRML 16.1.2 (2015.1.2 x001 x003)
Wavefront|OBJ 16.1.2 (2015.1.2 x001 x003)
Weiches Licht 16.1.2
Wellen 16.1.2
WIA-Unterstützung 16.1.2 (2015.1.2 x001 x003)
Windeffekt 16.1.2
Wireless Bitmap 16.1.2 (2015.1.2 x001 x003)
Wölben 16.1.2
Wolken 16.1.2 (2015.1.2 x001 x003)

Optionale Zusatzmodule und Zusatzmodule von Drittanbietern: KEINE

Nicht geladene Plug-Ins: KEINE

Erweiterungen:

Letzte Dateien 1.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
Bibliotheken 2.1.24
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
Einstieg 1.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
Adobe Color-Themen 6.1.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Exportieren als 2.4.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Device Preview 1.1.3
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
Auf Behance teilen 3.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
com.adobe.preview.loader 1.1.3
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
Exportieren als 2.4.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installierte TWAIN-Geräte: OHNE
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fotorob

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I tested around more:

Now I am able to reproduce the error WITHOUT the graphics processor acceleration active, WHEN:
- there is an image in the batch which contains high resolution banknotes. I get the error "cannot work with banknotes", click on "cancel" and "proceed" to next image in batch, then the black blocks start.
- when I restart the whole system and exclude the image with the banknotes, the error does NOT occur
(see example in my first screenshot where the blocks start AFTER the banknote image)