Photoshop CC 2015.5 (Mac OS X): no search for updates (called from help menu) / Bug?

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  • Problem
  • Updated 2 years ago
  • (Edited)
To check for and install the most current updates for Photoshop you choose "Help menu" > "Updates". Then Adobe Application Manager starts and shows if there are updates or not (for all your installed Adobe software).

But in Photoshop CC 2015.5 this is not working. In (e.g.) Bridge CC 6.2.0.179 and latest InDesign CC version it works like it should. 

Launching Creative Cloud App and searching for updates works also.

Perhaps it is a Photoshop CC 2015.5 bug.

Tried to uninstall and reinstall but it did not solve it.

It is not a big deal, just wanted to indicate.

I am working on Mac OS X 10.11.5 ...

Here are some screenshots for better explanation:

- choose updates in the help menu in (e.g.) Adobe Bridge CC 6.2.0.179

 

scrennshot_bridge_1png

- Adobe Application Manager starts and tells there are updates or everything is fine

scrennshot_bridge_2png

- choose updates in the help menu in Adobe Photoshop CC 2015.5

scrennshot_ps_1png

- nothing happens, no Adobe Application Manger no Creative Cloud App starting ...

scrennshot_ps_2png

I also reinstalled Photoshop and cleaned OOBE folder.

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jobumac

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Posted 2 years ago

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Cristen Gillespie

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Hmmm. It opens my Creative Cloud app, but it's running and pinned.  Okay, I just Quit and Help > Updates. . . does launch ACC. Mac on Yosemite.