Photoshop CC 2015.5: Hangs up/crashes when I try to open any CS5 file

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  • Updated 2 years ago
  • (Edited)
I just installed CC 2015, and Photoshop CC 2015.5 opens fine. However, I previously had Photoshop CS5 installed, so all my files are saved in that version. When I try to open any of them in CC 2015.5, the program hangs up and I have to force quit. JPEGs open fine, it's the PSDs that seem to be the issue.
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JewelsMN

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  • frustrated!

Posted 2 years ago

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Ken Rounds

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Was your CS5 Preferences set to Maximize PSD file compatibility ---- Always? 
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JewelsMN

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I'm not sure--I'd have to reinstall CS5 and see. The weird thing is is that the PSDs open on my work Mac just fine. My work Mac is the brand new 27 in, and I just bought the same one for myself at home and moved my files over this week. Maybe since I restored my computer from Time Machine something is stuck in the OS? It's strange that the files open fine on a different computer and not on mine.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or Windows? Can you post a PSD that exhibits this behavior?
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JewelsMN

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I am on a brand new 27in Mac. As I just commented to Ken, the files open fine on my work computer (which is also the same brand new Mac). Do you think some error has stuck around from my previous system since I restored my computer through a Time Machine back-up? How do I post a PSD? It's not giving me the option in the toolbar below.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Possibly. Time Machine doesn't work well to restore Adobe apps. You can either use CC files or Dropbox to share a URL to a PSD file.