Photoshop CC 2015.5: Crashing issue on macOS Sierra

  • 2
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Recently i updated my iMac with macOS Sierra. After successful installation my PS CC 2015.5 was working fine for 1 days but now whenever i start the application i am facing continuous crashing issue. I tried uninstalling it & re-installing the same but still the problem persist. Please support for this concern. Im unable to use PS from last 3 days



The crash report which was occurred is mentioned below 

Process:               Adobe Photoshop CC 2015.5 [2048]Path:                  /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/MacOS/Adobe Photoshop CC 2015.5
Identifier:            com.adobe.Photoshop
Version:               17.0.1 (17.0.1.156)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop CC 2015.5 [2048]
User ID:               501

Date/Time:             2016-10-16 13:24:18.780 +0530
OS Version:            Mac OS X 10.12 (16A323)
Report Version:        12
Anonymous UUID:        28E16246-7C83-C62F-59C0-BD9B4CEB5D76


Time Awake Since Boot: 59000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
/Library/Application Support/Adobe/Plug-Ins/CC/File Formats/Camera Raw.plugin/Contents/MacOS/Camera Raw
abort() called
terminating with uncaught exception of type dng_exception

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x00007fffbaf90dda __pthread_kill + 10
1   libsystem_pthread.dylib       0x00007fffbb07b797 pthread_kill + 90
2   libsystem_c.dylib             0x00007fffbaef6440 abort + 129
3   libc++abi.dylib               0x00007fffb9a5a85a abort_message + 266
4   libc++abi.dylib               0x00007fffb9a7fc4f default_terminate_handler() + 267
5   libobjc.A.dylib               0x00007fffba588ba3 _objc_terminate() + 124
6   libc++abi.dylib               0x00007fffb9a7cd69 std::__terminate(void (*)()) + 8
7   libc++abi.dylib               0x00007fffb9a7c7de __cxa_throw + 121
8   com.adobe.CameraRaw           0x000000016212a005 0x161755000 + 10309637
9   com.adobe.CameraRaw           0x0000000161ddf543 0x161755000 + 6858051
10  com.adobe.CameraRaw           0x0000000161de32ee 0x161755000 + 6873838
11  dyld                           0x0000000126b4e6af ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 385
12  dyld                           0x0000000126b4e8b2 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
13  dyld                           0x0000000126b4a1ee ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 338
14  dyld                           0x0000000126b49268 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138
15  dyld                           0x0000000126b492fd ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
16  dyld                           0x0000000126b3e70d dyld::runInitializers(ImageLoader*) + 87
17  dyld                           0x0000000126b46150 dlopen + 556
18  libdyld.dylib                 0x00007fffbae5fa3e dlopen + 59
19  com.apple.CoreFoundation       0x00007fffa5dbe3c9 _CFBundleDlfcnLoadBundle + 153
20  com.apple.CoreFoundation       0x00007fffa5dbe24a _CFBundleLoadExecutableAndReturnError + 538
21  com.apple.CoreFoundation       0x00007fffa5df4fe2 CFBundleGetFunctionPointerForName + 50
22  com.adobe.Photoshop           0x0000000110857d85 0x10fba7000 + 13307269
23  com.adobe.Photoshop           0x000000011085fb63 0x10fba7000 + 13339491
24  com.adobe.Photoshop           0x00000001102dac0a 0x10fba7000 + 7552010
25  com.adobe.Photoshop           0x00000001102d7e08 0x10fba7000 + 7540232
26  com.adobe.Photoshop           0x00000001102d8cc1 0x10fba7000 + 7544001
27  com.adobe.Photoshop           0x000000011045481d 0x10fba7000 + 9099293
28  com.adobe.Photoshop           0x0000000110353d66 0x10fba7000 + 8047974
29  com.adobe.Photoshop           0x000000010fc648a7 0x10fba7000 + 776359
30  com.adobe.Photoshop           0x00000001111772b5 0x10fba7000 + 22872757
31  com.adobe.Photoshop           0x000000010fc63c24 0x10fba7000 + 773156
32  com.adobe.Photoshop           0x000000010fc3d648 0x10fba7000 + 616008
33  com.adobe.Photoshop           0x00000001102dbcba 0x10fba7000 + 7556282
34  com.adobe.Photoshop           0x000000010fc3e766 0x10fba7000 + 620390
35  com.adobe.Photoshop           0x000000010fc3c9ea 0x10fba7000 + 612842
36  com.adobe.Photoshop           0x000000010fc4e78d 0x10fba7000 + 685965
37  com.adobe.Photoshop           0x000000010fc4dfcf 0x10fba7000 + 683983
38  com.adobe.Photoshop           0x000000010fc5bbf7 0x10fba7000 + 740343
39  com.adobe.Photoshop           0x000000010fc46c2b 0x10fba7000 + 654379
40  com.adobe.Photoshop           0x000000010fc447c8 0x10fba7000 + 645064
41  com.adobe.Photoshop           0x000000010ffc383c 0x10fba7000 + 4311100
42  com.adobe.Photoshop           0x0000000110004056 0x10fba7000 + 4575318
43  com.adobe.PSAutomate           0x0000000124b081ee 0x1249fb000 + 1102318
44  com.adobe.PSAutomate           0x0000000124aa663e 0x1249fb000 + 702014
45  com.adobe.PSAutomate           0x0000000124a23973 0x1249fb000 + 166259
46  com.adobe.PSAutomate           0x0000000124b466d8 MultiScript::TProxyBase::call(int, ScCore::Array const&, ScCore::Variant&, ScCore::Error*) + 104
47  com.adobe.AdobeExtendScript   0x0000000117d4ccbe ScScript::LiveObjectFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 478
48  com.adobe.AdobeExtendScript   0x0000000117cdcad4 jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 868
49  com.adobe.AdobeExtendScript   0x0000000117ce1518 jsOpLocalAssign::run(jsRunner&, ScScript::ESVariant&) const + 200
50  com.adobe.AdobeExtendScript   0x0000000117ce5422 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
51  com.adobe.AdobeExtendScript   0x0000000117ce6e8c jsOpTry::run(jsRunner&, ScScript::ESVariant&) const + 236
52  com.adobe.AdobeExtendScript   0x0000000117ce5422 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
53  com.adobe.AdobeExtendScript   0x0000000117cdf1e2 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
54  com.adobe.AdobeExtendScript   0x0000000117d0c8e5 jsRunner::run(ScScript::ESVariant&) + 117
55  com.adobe.AdobeExtendScript   0x0000000117cf724b jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
56  com.adobe.AdobeExtendScript   0x0000000117cdcad4 jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 868
57  com.adobe.AdobeExtendScript   0x0000000117ce5422 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
58  com.adobe.AdobeExtendScript   0x0000000117cdf1e2 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
59  com.adobe.AdobeExtendScript   0x0000000117d0c8e5 jsRunner::run(ScScript::ESVariant&) + 117
60  com.adobe.AdobeExtendScript   0x0000000117cf731a jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 362
61  com.adobe.AdobeExtendScript   0x0000000117d30131 ScScript::RealEngine::exec(int, ScScript::Object&, ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&, int) + 417
62  com.adobe.AdobeExtendScript   0x0000000117d32458 ScScript::RealEngine::eval(ScScript::Script&, ScCore::Variant*, int, int, ScCore::Variant const*) + 504
63  com.adobe.AdobeExtendScript   0x0000000117d321c4 ScScript::RealEngine::eval(ScCore::String const&, ScCore::Variant*, int, int, ScCore::Variant const*, ScCore::String const*, int) + 196
64  com.adobe.AdobeExtendScript   0x0000000117cf898f eval(ScScript::Arguments&) + 223
65  com.adobe.AdobeExtendScript   0x0000000117d4c405 ScScript::DispatcherFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 469
66  com.adobe.AdobeExtendScript   0x0000000117cdcad4 jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 868
67  com.adobe.AdobeExtendScript   0x0000000117ce394f jsOpReturn::run(jsRunner&, ScScript::ESVariant&) const + 111
68  com.adobe.AdobeExtendScript   0x0000000117ce5422 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
69  com.adobe.AdobeExtendScript   0x0000000117cdf1e2 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
70  com.adobe.AdobeExtendScript   0x0000000117d0c8e5 jsRunner::run(ScScript::ESVariant&) + 117
71  com.adobe.AdobeExtendScript   0x0000000117cf724b jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
72  com.adobe.AdobeExtendScript   0x0000000117d30131 ScScript::RealEngine::exec(int, ScScript::Object&, ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&, int) + 417
73  com.adobe.AdobeExtendScript   0x0000000117d31639 ScScript::RealEngine::call(ScCore::Variant const&, ScCore::String const&, ScCore::BasicArray const&, ScCore::Variant*, int) + 649
74  com.adobe.PSAutomate           0x0000000124bd55c1 0x1249fb000 + 1942977
75  com.adobe.PSAutomate           0x0000000124bd5878 0x1249fb000 + 1943672
76  com.adobe.PSAutomate           0x0000000124bacf43 0x1249fb000 + 1777475
77  com.adobe.PSAutomate           0x0000000124ba8624 0x1249fb000 + 1758756
78  com.adobe.PSAutomate           0x0000000124a02094 0x1249fb000 + 28820
79  com.adobe.PSAutomate           0x0000000124d1c9c5 0x1249fb000 + 3283397
80  com.adobe.PSAutomate           0x0000000124d1cc02 0x1249fb000 + 3283970
81  com.adobe.PSAutomate           0x0000000124a004f0 0x1249fb000 + 21744
82  com.adobe.Photoshop           0x00000001108581d8 0x10fba7000 + 13308376
83  com.adobe.Photoshop           0x000000010fffa970 0x10fba7000 + 4536688
84  com.adobe.Photoshop           0x000000010fffae16 0x10fba7000 + 4537878
85  com.adobe.Photoshop           0x000000010fc4e78d 0x10fba7000 + 685965
86  com.adobe.Photoshop           0x000000010fc4dfcf 0x10fba7000 + 683983
87  com.adobe.Photoshop           0x000000010fc5bbf7 0x10fba7000 + 740343
88  com.adobe.Photoshop           0x000000010fc46c2b 0x10fba7000 + 654379
89  com.adobe.Photoshop           0x000000010fc447c8 0x10fba7000 + 645064
90  com.adobe.Photoshop           0x000000010ffc383c 0x10fba7000 + 4311100
91  com.adobe.Photoshop           0x0000000110004056 0x10fba7000 + 4575318
92  com.adobe.PSAutomate           0x0000000124a04035 0x1249fb000 + 36917
93  com.adobe.PSAutomate           0x0000000124a00af3 0x1249fb000 + 23283
94  com.adobe.Photoshop           0x000000010ffc14b3 0x10fba7000 + 4302003
95  com.adobe.Photoshop           0x000000010fc4e78d 0x10fba7000 + 685965
96  com.adobe.Photoshop           0x000000010fc4d78f 0x10fba7000 + 681871
97  com.adobe.Photoshop           0x000000010fc5bbf7 0x10fba7000 + 740343
98  com.adobe.Photoshop           0x000000010fc46c2b 0x10fba7000 + 654379
99  com.adobe.Photoshop           0x000000010fc447c8 0x10fba7000 + 645064
100 com.adobe.Photoshop           0x000000011198cdfc 0x10fba7000 + 31350268
101 com.apple.Foundation           0x00007fffa782d5df __NSFireTimer + 83
102 com.apple.CoreFoundation       0x00007fffa5d99f44 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
103 com.apple.CoreFoundation       0x00007fffa5d99bd3 __CFRunLoopDoTimer + 1075
104 com.apple.CoreFoundation       0x00007fffa5d9972a __CFRunLoopDoTimers + 298
105 com.apple.CoreFoundation       0x00007fffa5d912f1 __CFRunLoopRun + 2081
106 com.apple.CoreFoundation       0x00007fffa5d90874 CFRunLoopRunSpecific + 420
107 com.apple.HIToolbox           0x00007fffa5330f6c RunCurrentEventLoopInMode + 240
108 com.apple.HIToolbox           0x00007fffa5330da1 ReceiveNextEventCommon + 432
109 com.apple.HIToolbox           0x00007fffa5330bd6 _BlockUntilNextEventMatchingListInModeWithFilter + 71
110 com.apple.AppKit               0x00007fffa3a275f5 _DPSNextEvent + 1093
111 com.apple.AppKit               0x00007fffa41378eb -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1637
112 com.adobe.Photoshop           0x000000011198bb21 0x10fba7000 + 31345441
113 com.apple.AppKit               0x00007fffa3a1bfbd -[NSApplication run] + 926
114 com.adobe.Photoshop           0x000000011198cc52 0x10fba7000 + 31349842
115 com.adobe.Photoshop           0x000000011198dfc3 0x10fba7000 + 31354819
116 com.adobe.Photoshop           0x000000010fc4732a 0x10fba7000 + 656170
117 com.adobe.Photoshop           0x000000010ff9887b 0x10fba7000 + 4135035
118 com.adobe.Photoshop           0x000000010ff98bc9 0x10fba7000 + 4135881
119 libdyld.dylib                 0x00007fffbae62255 start + 1
  
Logical CPU:     0
Error Code:      0x02000148
Trap Number:     133

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 4
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 25729
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=602.3M resident=0K(0%) swapped_out_or_unallocated=602.3M(100%)
Writable regions: Total=1.3G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.3G(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               640K        5 
Activity Tracing                   256K        2 
CG backing stores                 19.5M       10 
CG image                            80K       13 
CoreAnimation                      116K       15 
CoreUI image data                 1352K       15 
CoreUI image file                  156K        4 
Foundation                           4K        2 
Image IO                            36K        4 
Kernel Alloc Once                    8K        2 
MALLOC                           378.6M       88 
MALLOC guard page                   48K       10 
Memory Tag 242                      12K        2 
OpenGL GLSL                        256K        4 
SQLite page cache                   64K        2 
STACK GUARD                       56.2M       47 
Stack                            176.4M       54 
VM_ALLOCATE                      770.6M       42 
__DATA                            59.3M      347 
__GLSLBUILTINS                    2588K        2 
__IMAGE                            528K        2 
__LINKEDIT                       131.9M       69 
__TEXT                           470.4M      319 
__UNICODE                          556K        2 
mapped file                       86.6M       32 
shared memory                     16.4M       20 
===========                     =======  ======= 
TOTAL                              2.1G     1088 

Model: iMac12,1, BootROM IM121.0047.B23, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 5.0.0f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: HL-DT-STDVDRW  GA32N
USB Device: USB 2.0 Bus
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: v210w
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Wacom Wireless Receiver
USB Device: IR Receiver
USB Device: Card Reader
Thunderbolt Bus: iMac, Apple Inc., 25.1
Photo of D14Gladiator

D14Gladiator

  • 4 Posts
  • 1 Reply Like
  • frustrated

Posted 2 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13971 Posts
  • 1664 Reply Likes
We're you opening raw files or using camera raw when these crashes happen?
Photo of D14Gladiator

D14Gladiator

  • 4 Posts
  • 1 Reply Like
Thank you for your reply actually i was directly opening these LR edited files in PS. Now issue is being resolved by ADOBE care when i contacted them thru twitter. Updated PS 2017 now working its working smoothly.
Photo of Cody Curry

Cody Curry

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Hey! I am having this issue as well. Started immediately after updating to Sierra. It happened for me when attempting to print both PSD's and TIFF's from Photoshop CC 2015.5. It happens intermittently sometimes more than others, but no noticeable patterns.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1662 Reply Likes
If you are crashing while printing, that is a known issue that is being worked on: Photoshop CC 2015.5.1: Not printing in macOS 10.12 Sierra
Photo of D14Gladiator

D14Gladiator

  • 4 Posts
  • 1 Reply Like
Thank you for your reply actually it was related to CAMERA RAW Plug in issue & i was directly opening these LR edited files in PS. Now issue is being resolved by ADOBE care when i contacted them thru twitter. Updated PS 2017 now working its working smoothly.
Photo of Corine Haacke

Corine Haacke

  • 3 Posts
  • 0 Reply Likes
I have the exact same problem! Not only while printing but while opening files, dragging files, saving files, pretty much any random thing.  Is there any solution/tips/anything? I can't work...
Photo of Corine Haacke

Corine Haacke

  • 3 Posts
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Hi Jeffrey, I'm trying to work from my Macbook Pro, which is still on Mountain Lion, but to install my Wacom Intuos I have to upgrade my laptop as well.  This has a CS6 photoshop and I'm super hestitant about upgrading because my Imac is still down with problems after the Sierra upgrade.  Can you advise which version I should upgrade to? Yosemite or El Capitan?  It needs to work with the Wacom Intuos and my Adobe programs.  I really hope you can help, thanks!
Photo of Brian Halls

Brian Halls

  • 5 Posts
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I have continuing printing problem with PS crashing using Epson SC P600 when printing photos.  I raised the issue on 21st Oct with Adobe and followed guidance, reloaded drivers on iMac, OS is 10.12.1 BUT problem still exist.  When will this get fixed?  

I need a free month as currently paying for an app that doesn't meet its primary purpose is fraud - isn't the program called "Photo" shop?
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D14Gladiator

  • 4 Posts
  • 1 Reply Like
hey hi update to PS 2017 CC version issue will be resolved. I used ADOBE CLEAN TOOL to uninstall CC & reinstalled it & now got updated PS 2017. its lighter & till date there are no crash reports i have. Enjoy editing...
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Koi Turnbull

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Just for information sake, using the newest version of PS on mac os sierra and the problem persists.  I will try unchecking 'Show Messages' and see what happens
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Koi Turnbull

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tried checking 'Show Messages' and still crashed