Photoshop CC 2015.1: GPU processing no longer available

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  • Updated 3 years ago
  • Solved
  • (Edited)
After updating to photoshop cc 2015.1, GPU processing is no longer selectable. The graphics card is an amd w5100 firepro and updating the driver makes no difference. I am running windows 10. Also, GPU processing is working in Lightroom CC.
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ALAN BERLINGER

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Posted 3 years ago

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Adam Jerugim, Employee

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That card should be fully supported by PS. Have you tried resetting your PS prefs to see if that makes a difference?
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ALAN BERLINGER

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Resetting prefs does not make a difference. Reinstalled, no difference. Installed previous version, GPU processing is available.
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Adam Jerugim, Employee

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Alan,

Can you do me a favor and post the contents of the sniffer-out.txt file?

It can be found in C:\Users\current user\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\Adobe Photoshop CC 2015 Settings\

Thanks,
Adam
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ALAN BERLINGER

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stdout:
# Photoshop Version: 2015.1 20151114.r.301 2015/11/14:23:59:59 CL 1053036
Tester="Photoshop"
snifferStart="2015-12-01_15:13:13"
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
# 00000.2015.12.01_15:13:13.411(+00.000)[tid=23fc] wmiNumDevices=1
# 00001.2015.12.01_15:13:13.411(+00.000)[tid=23fc] adapter[0]{ VendorID=4098 DeviceId=26185 SubSysId=51122178 Revision=0 DedicatedVideoMemory=4268765184 DedicatedSystemMemory=0 SharedSystemMemory=17146990592 Description=AMD FirePro W5100 (FireGL V)}
# 00002.2015.12.01_15:13:13.411(+00.000)[tid=23fc] output[0]{ DesktopCoordinates={ left=0 top=0 right=1920 bottom=1080} AttachedToDesktop=1 Rotation=1 Monitor=0000000000010001 DeviceName=\\\\.\\DISPLAY1
# 00003.2015.12.01_15:13:13.411(+00.000)[tid=23fc] adapter[0] displays: 1
# 00004.2015.12.01_15:13:13.411(+00.000)[tid=23fc] adapter[1]{ VendorID=5140 DeviceId=140 SubSysId=0 Revision=0 DedicatedVideoMemory=0 DedicatedSystemMemory=0 SharedSystemMemory=17146990592 Description=Microsoft Basic Render Driver}
# 00005.2015.12.01_15:13:13.411(+00.000)[tid=23fc] dxgiNumDevices=1
# 00006.2015.12.01_15:13:13.411(+00.000)[tid=23fc] aifNumDevices=1
# 00007.2015.12.01_15:13:13.411(+00.000)[tid=23fc] aifDeviceIndex=0
# 00008.2015.12.01_15:13:13.411(+00.000)[tid=23fc] creating ContextOffscreen for { cb=424 StateFlags=0x00000005 DeviceName=\\\\.\\DISPLAY1 DeviceString=AMD FirePro W5100 DeviceID=PCI\\VEN_1002&DEV_6649&SUBSYS_030C1002&REV_00 DeviceKey=\\Registry\\Machine\\System\\CurrentControlSet\\Control\\Video\\{DA21C7A0-8602-4D01-9E02-4CA13B0645AF}\\0000}
# 00009.2015.12.01_15:13:13.431(+00.020)[tid=23fc] aifDevice[0]={ cb=424 StateFlags=0x00000005 DeviceName=\\\\.\\DISPLAY1 DeviceString=AMD FirePro W5100 DeviceID=PCI\\VEN_1002&DEV_6649&SUBSYS_030C1002&REV_00 DeviceKey=\\Registry\\Machine\\System\\CurrentControlSet\\Control\\Video\\{DA21C7A0-8602-4D01-9E02-4CA13B0645AF}\\0000}
# 00010.2015.12.01_15:13:13.431(+00.000)[tid=23fc] aifNumContexts=1
# 00011.2015.12.01_15:13:13.431(+00.000)[tid=23fc] AIF Device for DXGI AMD FirePro W5100 (FireGL V) not found
# 00012.2015.12.01_15:13:13.431(+00.000)[tid=23fc] AIF Device for WMI AMD FirePro W5100 (FireGL V) not found
# 00013.2015.12.01_15:13:13.431(+00.000)[tid=23fc] successful context creation but no matching WMI or DXGI devices found
NumGLGPUs=1
glgpu[0].GLVersion="3.0"
# 00014.2015.12.01_15:13:13.431(+00.000)[tid=23fc] fAdapterDesc.VendorId=0
# 00015.2015.12.01_15:13:13.431(+00.000)[tid=23fc] Looks like a discrete GPU
glgpu[0].IsIntegratedGLGPU=0
# 00016.2015.12.01_15:13:13.431(+00.000)[tid=23fc] wmiVendorID=0 dxgiVendorID=0
# 00017.2015.12.01_15:13:13.431(+00.000)[tid=23fc] DXGI RAM=0=0MB
# 00018.2015.12.01_15:13:13.431(+00.000)[tid=23fc] wmiVRAM=0 dxgiVRAM=0
glgpu[0].GLMemoryMB=0
# 00019.2015.12.01_15:13:13.431(+00.000)[tid=23fc] wmiName="?" dxgiName=""
glgpu[0].GLName="?"
glgpu[0].GLVendor="ATI Technologies Inc."
# 00020.2015.12.01_15:13:13.431(+00.000)[tid=23fc] wmiVendorID=0 dxgiVendorID=0
glgpu[0].GLVendorID=0
glgpu[0].GLDriverVersion="?"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD FirePro W5100"
# 00021.2015.12.01_15:13:13.431(+00.000)[tid=23fc] wmiDeviceID=0 dxgiDeviceID=0
glgpu[0].GLRendererID=0
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="?"
glgpu[0].GLDriverDate="?"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
gputag.GL_SHADING_LANGUAGE_VERSION=35724
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"
gputag.GL_FRAGMENT_PROGRAM_ARB=34820
gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
gputag.GL_MAX_TEXTURE_UNITS=34018
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gputag.GL_MAX_DRAW_BUFFERS=34852
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
gputag.GL_MAX_VARYING_FLOATS=35659
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
gputag.GL_MAX_VERTEX_ATTRIBS=34921
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=198
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=93
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=199
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=95
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=255
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=178
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=170
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=118
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=197
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=146
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
# 00022.2015.12.01_15:13:13.506(+00.075)[tid=23fc] DoRunAIFOCLInitialize: AIF::OCL::Library::initialize();
NumCLGPUs=1
clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.12)"
clgpu[0].CLDeviceVersion="2.0 AMD-APP (1800.12)"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="Bonaire"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1800.12 (VM)"
clgpu[0].CUDASupported=0
# 00023.2015.12.01_15:13:13.507(+00.001)[tid=23fc] BEGIN GPUSnifferTester::DoRunCLBandwidth
# 00024.2015.12.01_15:13:13.507(+00.000)[tid=23fc] BEGIN GPUImplHardware::DoGetCLBandwidth
# 00025.2015.12.01_15:13:13.507(+00.000)[tid=23fc] GPUImplHardware::DoGetCLBandwidth: AIF::OCL::Context context(properties, *iDev);
# 00026.2015.12.01_15:13:13.507(+00.000)[tid=23fc] GPUImplHardware::DoGetCLBandwidth: AIF::OCL::CommandQueue cq(context, *iDev, false, true);
# 00027.2015.12.01_15:13:13.693(+00.186)[tid=23fc] BEGIN GPUImplHardware::checkBandwidthCL
# 00028.2015.12.01_15:13:13.693(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: clCreateBuffer d_idata nbytes=16777216
# 00029.2015.12.01_15:13:13.693(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: clCreateBuffer d_odata nbytes=16777216
# 00030.2015.12.01_15:13:13.693(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: clFinish
# 00031.2015.12.01_15:13:13.693(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: copy 100 iterations
# 00032.2015.12.01_15:13:13.693(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: 0 of 100, totalSeconds=0
# 00033.2015.12.01_15:13:13.700(+00.007)[tid=23fc] GPUImplHardware::timeBandwidthCL: totalSeconds=0.0044323
# 00034.2015.12.01_15:13:13.700(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: seconds=0.0044323
# 00035.2015.12.01_15:13:13.700(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: totalSeconds=0.0044323, BW=7.57044e+010, maxBW=7.57044e+010
# 00036.2015.12.01_15:13:13.700(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: 10 of 100, totalSeconds=0.0044323
# 00037.2015.12.01_15:13:13.704(+00.004)[tid=23fc] GPUImplHardware::timeBandwidthCL: totalSeconds=0.00441526
# 00038.2015.12.01_15:13:13.704(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: seconds=0.00441526
# 00039.2015.12.01_15:13:13.704(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: totalSeconds=0.00884755, BW=7.59965e+010, maxBW=7.59965e+010
# 00040.2015.12.01_15:13:13.704(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: 20 of 100, totalSeconds=0.00884755
# 00041.2015.12.01_15:13:13.709(+00.005)[tid=23fc] GPUImplHardware::timeBandwidthCL: totalSeconds=0.00441629
# 00042.2015.12.01_15:13:13.709(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: seconds=0.00441629
# 00043.2015.12.01_15:13:13.709(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: totalSeconds=0.0132638, BW=7.59787e+010, maxBW=7.59965e+010
# 00044.2015.12.01_15:13:13.709(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: 30 of 100, totalSeconds=0.0132638
# 00045.2015.12.01_15:13:13.714(+00.005)[tid=23fc] GPUImplHardware::timeBandwidthCL: totalSeconds=0.00441526
# 00046.2015.12.01_15:13:13.714(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: seconds=0.00441526
# 00047.2015.12.01_15:13:13.714(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: totalSeconds=0.0176791, BW=7.59966e+010, maxBW=7.59966e+010
# 00048.2015.12.01_15:13:13.714(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: 40 of 100, totalSeconds=0.0176791
# 00049.2015.12.01_15:13:13.718(+00.004)[tid=23fc] GPUImplHardware::timeBandwidthCL: totalSeconds=0.00441097
# 00050.2015.12.01_15:13:13.718(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: seconds=0.00441097
# 00051.2015.12.01_15:13:13.718(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: totalSeconds=0.0220901, BW=7.60705e+010, maxBW=7.60705e+010
# 00052.2015.12.01_15:13:13.718(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: 50 of 100, totalSeconds=0.0220901
# 00053.2015.12.01_15:13:13.723(+00.005)[tid=23fc] GPUImplHardware::timeBandwidthCL: totalSeconds=0.00441363
# 00054.2015.12.01_15:13:13.723(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: seconds=0.00441363
# 00055.2015.12.01_15:13:13.723(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: totalSeconds=0.0265037, BW=7.60246e+010, maxBW=7.60705e+010
# 00056.2015.12.01_15:13:13.723(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: 60 of 100, totalSeconds=0.0265037
# 00057.2015.12.01_15:13:13.727(+00.004)[tid=23fc] GPUImplHardware::timeBandwidthCL: totalSeconds=0.00442607
# 00058.2015.12.01_15:13:13.727(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: seconds=0.00442607
# 00059.2015.12.01_15:13:13.727(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: totalSeconds=0.0309298, BW=7.58109e+010, maxBW=7.60705e+010
# 00060.2015.12.01_15:13:13.727(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: 70 of 100, totalSeconds=0.0309298
# 00061.2015.12.01_15:13:13.732(+00.005)[tid=23fc] GPUImplHardware::timeBandwidthCL: totalSeconds=0.00442118
# 00062.2015.12.01_15:13:13.732(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: seconds=0.00442118
# 00063.2015.12.01_15:13:13.732(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: totalSeconds=0.035351, BW=7.58947e+010, maxBW=7.60705e+010
# 00064.2015.12.01_15:13:13.732(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: 80 of 100, totalSeconds=0.035351
# 00065.2015.12.01_15:13:13.737(+00.005)[tid=23fc] GPUImplHardware::timeBandwidthCL: totalSeconds=0.00441659
# 00066.2015.12.01_15:13:13.737(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: seconds=0.00441659
# 00067.2015.12.01_15:13:13.737(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: totalSeconds=0.0397675, BW=7.59736e+010, maxBW=7.60705e+010
# 00068.2015.12.01_15:13:13.737(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: 90 of 100, totalSeconds=0.0397675
# 00069.2015.12.01_15:13:13.741(+00.004)[tid=23fc] GPUImplHardware::timeBandwidthCL: totalSeconds=0.00441985
# 00070.2015.12.01_15:13:13.741(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: seconds=0.00441985
# 00071.2015.12.01_15:13:13.741(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: totalSeconds=0.0441874, BW=7.59176e+010, maxBW=7.60705e+010
# 00072.2015.12.01_15:13:13.741(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: clFinish
# 00073.2015.12.01_15:13:13.741(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: releasing
# 00074.2015.12.01_15:13:13.741(+00.000)[tid=23fc] GPUImplHardware::checkBandwidthCL: result=7.60705e+010
# 00075.2015.12.01_15:13:13.741(+00.000)[tid=23fc] END GPUImplHardware::checkBandwidthCL, duration=0.0479999
# 00076.2015.12.01_15:13:13.741(+00.000)[tid=23fc] bytesPerSecond=7.60705e+010
# 00077.2015.12.01_15:13:13.741(+00.000)[tid=23fc] GPUImplHardware::DoGetCLBandwidth: result=7.60705e+010
# 00078.2015.12.01_15:13:13.748(+00.007)[tid=23fc] END GPUImplHardware::DoGetCLBandwidth, duration=0.241
clgpu[0].CLBandwidth=7.60705e+010
# 00079.2015.12.01_15:13:13.748(+00.000)[tid=23fc] END GPUSnifferTester::DoRunCLBandwidth, duration=0.241
# 00080.2015.12.01_15:13:13.748(+00.000)[tid=23fc] BEGIN GPUImplHardware::DoGetCLCompute
# 00081.2015.12.01_15:13:13.748(+00.000)[tid=23fc] GPUImplHardware::DoGetCLCompute: AIF::OCL::Context context(properties, *iDev);
# 00082.2015.12.01_15:13:13.748(+00.000)[tid=23fc] GPUImplHardware::DoGetCLCompute: AIF::OCL::CommandQueue cq(context, *iDev, false, true);
# 00083.2015.12.01_15:13:13.762(+00.014)[tid=23fc] BEGIN GPUImplHardware::MeasureCLCompute
# 00084.2015.12.01_15:13:13.838(+00.076)[tid=23fc] GPUImplHardware::MeasureCLCompute: clFinish
# 00085.2015.12.01_15:13:13.839(+00.001)[tid=23fc] GPUImplHardware::MeasureCLCompute: result=0.0123916
# 00086.2015.12.01_15:13:13.839(+00.000)[tid=23fc] END GPUImplHardware::MeasureCLCompute, duration=0.0769999
# 00087.2015.12.01_15:13:13.839(+00.000)[tid=23fc] timeForKernelExecution=645.601
# 00088.2015.12.01_15:13:13.839(+00.000)[tid=23fc] GPUImplHardware::DoGetCLCompute: result=645.601
# 00089.2015.12.01_15:13:13.846(+00.007)[tid=23fc] END GPUImplHardware::DoGetCLCompute, duration=0.098
clgpu[0].CLCompute=645.601
snifferEnd="2015-12-01_15:13:13"
stderr:
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ALAN BERLINGER

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Adam

The problem is now solved. I did a clean uninstall of the amd software and drivers and reinstalled. It now works. Thanks
Photo of Adam Jerugim

Adam Jerugim, Employee

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Good to hear you were able to sort it out.