Photoshop CC 2014: Open with black screen

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
When I am editing images and I go to open a new file to work on it, at times it only shows a small portion of the files in the folder I am working in and if I click to open one of those that it is showing I get one of two things, either a blank screen or a copy of the last image I was working on if I hadn't saved and closed it yet. I have to close photoshop and re-open it constantly because it does this after every few files. It's getting to be very annoying. Attached is a screen shot. Please note that it shows a file is opened but there is nothing.
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Christina Gordon

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  • frustrated

Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

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Update your video card driver from the GPU maker's website.
And make sure you have all the Photoshop updates installed.
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Christina Gordon

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Thanks Chris. Says my driver is up to date and PS is also up to date.
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Chris Cox

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Did you update the video card driver from the GPU maker's website?
Or did you mistakenly try to update through Microsoft or a system builder?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you using any custom color profiles?