Photoshop CC 2014: Spinning Color Wheel

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  • Updated 4 years ago
  • (Edited)
I just installed the CC 2014 Photoshop. It opens correctly but when I Control J to dup the image (dup is made) I get the spinning color wheel and have to force quit.

Also when I take an image to aTopaz plug-in and complete my work, when returning to Photoshop I get the spinning color wheel and have to force quit.

Topaz had no answer and when I attempted to on-line discuss with Adobe the link continued breaking. Frustrating!
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Leonard Veillette

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Posted 4 years ago

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Chris Cox

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Have you tried disabling your third party plugins?
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Leonard Veillette

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Spinning wheel continues after starting Photoshop with plugins off
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Chris Cox

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What OS version are you using?
Do you have any utilities installed that might interfere with applications (like font managers)?
Have you updated your video card drivers from the GPU maker's website?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried restoring your preferences?:

http://blogs.adobe.com/crawlspace/201...

If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.
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Leonard Veillette

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Attached about "this mac page". Also went to "tested video card" page on help.adobe, found my system is nvidia GForce 9400 256MB. Looks like required VRam is 512MB Also page says 9000 series is not tested or fully supported. If so what do I need to do on my system to make this work?

NVedia website did not have driver available.

I have deleted pref's several times without success.

I have started with shift down and turned off plugins without success.

System worked fine with CS5 - even after the initial Yosemite install. Only had problems since I installed latest Yosemite upgrade which made CS5 applications quirky. Now have CS5 Illustrator, InDesign, working. Only Photoshop CS5 would not work so I installed CC2014 Photoshop only. It will start up but as soon as I start workI get spinning wheel.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If your PS CS5 was having issues after the update, see these two topics for solutions:

http://feedback.photoshop.com/photosh...

http://feedback.photoshop.com/photosh...

That system is pretty long in the tooth. Some functionality may be disabled because you don't have enough VRAM. I'm guessing this card might have some driver compatibility issues with Yosemite. I don't recommend that customers upgrade to Yosemite without doing their own testing to ensure that it will work for their needs with their current hardware and drivers.

If it's not obvious, you should never upgrade your critical production environment before testing. Always use a separate partition or drive.

Your problems may also be a result of doing an upgrade. I do recommend that you do a clean install of the OS and your software to eliminate any variables.