Photoshop CC 2014: Possible memory leak

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  • Updated 4 years ago
I have recently replaced faulty RAM in my PC. Since then, my Photoshop CC 2014.2.2 (Windows 7 64 Bit) seems to have a problem with RAM usage or some sort of memory leak. When I launch the program and do nothing (no open documents) and watch the RAM usage of the Photoshop process, it continualy keeps using more RAM by the second (in about 4-12 KB increments). It makes Photoshop unusuable on my machine, since eventually it will run out of RAM. I've checked other programs that I have running, but Photoshop seems to be the only program with that issue. What can I do to further analyze the problem?
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robotriot

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Posted 4 years ago

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Chris Cox

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We do a lot of leak testing on Photoshop, and haven't seen that issue.
But we have seen third party plugins and drivers that have memory leaks, and some rare OS memory leaks.

The first thing to do is update your video card drivers from the GPU maker's website.
If that doesn't solve it, then disable all third party plugins and see what happens.
If you are still having the problem, then try disabling font previews in Photoshop and restarting the app.
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robotriot

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Thanks for the suggestions, Chris. Disabling the font previews seems to do the trick, memory usage does not increase anymore when Photoshop is idle.
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Chris Cox

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Ok, that means that you have a corrupt font that's causing problems for Photoshop's font parser, or the OS font code. Normally the font preview stops after a minute or so and doesn't allocate any more memory. But in your case something is causing it to keep trying to preview a font, and keep allocating memory.
It would be nice to know which font is causing this, or if it's just the OS font cache storing bad info.
See http://helpx.adobe.com/photoshop/kb/t... for how to troubleshoot and isolate bad fonts.
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robotriot

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I've run the Font Test script with the following results:

Failed Font(s) Found. If the error seems to be the font related issue, please send this log to PS-External-Bugs-Tools@adobe.com.

- Font 260: Source Sans Pro (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- )
- Font 262: Source Sans Pro Italic (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- )
- Font 263: Source Sans Pro Bold (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- )
- Font 265: Source Sans Pro Bold Italic (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- )
- Font 267: Source Sans Pro (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- )
- Font 268: Source Sans Pro Italic (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- )
- Font 271: Source Sans Pro Bold (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- )
- Font 272: Source Sans Pro Bold Italic (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- )

I'll try to uninstall that font and see if the problem still occurs.
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Chris Cox

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Odd that font would give problems. It is also possible that the OS font cache is corrupt for that font (and giving bad information to the font engine).