Photoshop CC 2014 hangs when open file dialog.

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  • Updated 4 years ago
This seems to be associated with having a mounted external drive that
has gone offline. When the file dialog is opened, photoshop hangs and
is completely unresponsive, meanwhile thrashing the disk, and making
numerous entries in an error log.

2014-10-29 09:11:21 : ERROR evalScript: PlugPlugErrorCode_internalError (EvalRawScript: Failed to evaluate script for engine )
2014-10-29 09:11:21 : ERROR evalScript: PlugPlugErrorCode_internalError (EvalRawScript: Failed to evaluate script for engine )
2014-10-29 09:11:21 : ERROR evalScript: PlugPlugErrorCode_internalError (EvalRawScript: Failed to evaluate script for engine )
2014-10-29 09:11:21 : ERROR evalScript: PlugPlugErrorCode_internalError (EvalRawScript: Failed to evaluate script for engine )
2014-10-29 09:11:21 : ERROR evalScript: PlugPlugErrorCode_internalError (EvalRawScript: Failed to evaluate script for engine )
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Dave Dyer

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you on?
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SG..., Employee

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Also, is this the latest update 15.2.1?
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Dave Dyer

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Windows 7
2014.2.1 x64
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SG..., Employee

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Hi Dave,

Can you launch Ps, then close the Libraries panel (Window> Libraries). Now Quit and relaunch Ps. Now try the Open dialog and see if it still hangs.

Also, do you get the Welcome screen displayed?

regards,
steve
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Dave Dyer

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The libraries window was already closed, and I have likewise
turned off the welcome panel with the "don't show again" checkbox.

This may also require that the now-offline disk is represented in the
recent images menu.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. It may have something to do with your recent files. Can you quit Photoshop, save a copy of your prefs, restart Photoshop and clear your File>Recent menu... and let us know if the issue goes away?
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Dave Dyer

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Unfortunately the problem has spontaneously gone away, but it occurred
at least twice (and I was forced to use the task manager to kill photoshop)