Photoshop CC 2014: Error opening your printer

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  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Photoshop CC 2014 critical printing bug - There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents.

Can ́t print nor select a printer
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Petteri Salokannel

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  • furious

Posted 4 years ago

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Chris Cox

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Something is wrong with your default printer driver.
Select a different printer as default, or update the driver to fix the bugs in the driver.
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Gary Sanchez

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I am not presenter ann opportunity to select a printer. The error message pops up as soon as I try to either print or select a printer.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You can add and remove printers from the operating system level (System Preferences on Mac, Devices and Printers on Windows)
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Gary Sanchez

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My printers are all installed and work fine in other applications. Photoshop will not let me print. I still have the problem in Photoshop. My printer works fine in Lightroom.
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Chris Cox

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Photoshop is simply reporting the error given to it by the OS when Photoshop attempted to communicate with your printer. Something is still wrong with the printer API, and the printer driver is returning an error to the OS and then the application when it should not be reporting an error.
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Gary Sanchez

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Really, three different printers that all work fine in every other application, including Lightroom, all have faulty API because Photoshop fails to recognize any printers on this system. I find that very hard to believe but I'll download a new driver again this week for my main photo printer and see if that works this time. It didn't work a couple of weeks back. As I wouldn't have already tried that.
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Chris Cox

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If you worked with hardware drivers often, then you wouldn't find it so difficult to believe.
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Gary Sanchez

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I checked, and I had the most recent drivers. I opened Photoshop to try again and I was suddenly able to print without having made any changes. But, that's how it was before it stopped for some strange reason. The update I installed a couple of weeks back must have done the trick but Photoshop only recognized it now. I have no idea if that's possible or even likely. It works for now.
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Erik Juhl

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All printers working fine 2 weeks ago + none working now in Photoshop + all working on every other program that prints + no driver updates made = a problem introduced by Adobe to workflow that had been functional.
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Chris Cox

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Nope, especially because Photoshop hasn't had any changes at all since July. (and previous versions have been unchanged even longer)

Every time we investigate this sort of issue, we find another bug in a printer maker's driver code.
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Erik Juhl

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This is weird - randomly Photoshop is suddenly now happy to print again after 2 weeks. No driver update. If you made an update to the code, thank you!
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Chris Cox

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Again, Photoshop hasn't had an update since July.
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Erik Juhl

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It just updated today
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Chris Cox

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Again, Photoshop has not had an update since July. You may be confusing a Camera Raw update (which did update recently) with a Photoshop update.
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Erik Juhl

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Dunno but whoever fixed this has my gratitude.
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Tore Ofteness

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I, too am very frustrated. About 3 weeks ago my printers worked fine with Photo Shop CC, then it stopped working and the printer error message appeared. I have installed the latest drivers and made sure the printers are connected properly to the computer, an iMac. I can print in Lightroom, but not in PS. I can also print from other applications. What is going on and how can this be resolved??
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Erik Juhl

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+1
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Erik Schirato

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I'm having the same problem on my Photoshop CC 2015. I could never print anything from when I installed it.
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Pamela Fox

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I am also having this problem on a brand new Epson SureColor P800 printer using newly installed Adobe CC and the latest version of Mac operating system.
The Epson printed fine for about 30 prints, and then I got the above error message.
I reinstalled drivers and tried selected another printer in the system preferences printer options. No go..

I am debating sending the printer back if I can not resolve the issue.
It does not seem that there is a good solution from reading various forums.

Suggestions?
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Daryl Janisch

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Everything else I have prints to everything I have hooked up to the computer but after I get this error Photoshop refuses to even see my printer list, much less print to anything.
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David Husom

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If indeed Photoshop is the only program having a problem and you can access the printer (ink level or test print) from the System Prefs, then the problem IS Photoshop and not your drivers. I waisted too much time installing new drivers, trying other printers —we have four Epsons and none could be recognized by PS. The problem is that PS does store information on the last printer used. If there is a problem with that printer (in my case the ink was out and PS set it as pause) it may not let you select any printer. The solution is to reset the PS prefs with a Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS). Try that before you waste time blaming your printer or driver. I have used PS since 1.07 and run printers for a living.
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Chris Cox

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No, that just means that Photoshop is the only application you tested which uses the APIs in the driver that contain the bugs. You'd have to test other applications which use the same APIs to determine if the problem was in Photoshop (and we did that test, and all the apps had problems).

Applications are supposed to keep information from your last print session, and load that for your new print session. But, again, some drivers don't do that correctly, and some even crash when trying to load their previous settings - that is a bug in the printer driver software that applications cannot easily work around.

Remember that you can also load the print dialog while holding down the spacebar to avoid loading old print settings.
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David Husom

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If that is the case why did many people, including us have no problems with Acrobat, InDesign and other Adobe and non-Adobe programs? Also why was the only fix resetting PS prefs? I would never be someone to defend Epson drivers as perfect. The problem was only PS and I know when and how it started — it sounds like simple logic to me. But thanks for the tip on the spacebar. I did not know that one. But I stand by my suggestion: clear the PS prefs.
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Chris Cox

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Because those applications are not using the most recent printing APIs (which are needed for larger prints and decent color management). It is simple logic, but you have to test a larger sample of applications and know which print APIs each application is using to get a useful answer.

Resetting the prefs gets rid of the last used printer and print info, but holding the spacebar and opening the print dialog should do the same thing.
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David Husom

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I am certainly not questioning the problem with the drivers. I know they can be really touchy and in many cases not properly written for all the things programs and users throw at them. But the tip on the spacebar makes this all worthwhile. Thanks again.
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Don Clark

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Good night!  The space bar tip worked for me.  Why can't that just be said to try at the start?
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Carl Oksanen

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Carl Oksanen
Resetting the PS preferences worked for me.  Got rid of the dredded error message.  As David said, "Don't blame PS or the drivers" just reset the PS prefs.
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Diane Huff

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Thank you, Thank you, Thank you.  Four hours uninstalling and reinstalling to no avail!  Resetting PS preferences worked!!!!
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Brian Smith

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So what if there is no driver for the printer that is already associated with a file? Like you bought a new printer and uninstalled the old one, removing the drivers. How do you then open the print dialog to change the printer? Holding down the space bar doesn't help, photoshop still stops unceremoniously.
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Chris Cox

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That still indicates a problem with a driver. Photoshop and the OS would use the default printer set in the OS, and the non-matching settings would be ignored, while system settings (that don't differ between printers) would be kept.

If holding down the spacebar doesn't work -- something is very wrong with the printer setup on your system.
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Bill Radmer

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I had the same problem today, after Photoshop updated this morning. Here's what resolved the issue. I closed Photoshop. Then, I temporarily changed my default printer in Windows to the Acrobat PDF writer and saved it. Then I went into Photoshop and hit the print button. Once I was in the print options, I was able to select my real printer and print. I then closed out of Photoshop again and switched the default printer back to the one I want to use. When I went back into Photoshop, I was able to hit the print button and use the printer I wanted to. I hope that's not too confusing, but it worked for me.
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JS Pianos

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Thank you, that finally did the trick! Everything else didn't.
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Douglas Stinson

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I had this same problem. Everything was ok with one print, then everything fell apart with the next. I discovered that the Canvas Size had somehow got changed to a monsterously large value according to the dialog box-- even though the image displayed properly on the screen. Once I fixed that, it printed ok.