Photoshop CC 2014: Corrupting files on MacOS 10.10 Yosemite

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  • Updated 2 years ago
  • (Edited)
Photoshop completely axes my files (huge billboard psds and psbs) upon Gaussian Blur on random smart objects. The messed up part is that the files are completely destroyed most of the time, even when not saving over the previous version.

While trying to isolate the problem I made a point of not having any other apps open... same issue

OSX 10.10.2 PS CC 2014.2.2
32GB RAM
ATI Radeon HD 5870 1024 MB
working off a Photoshop dedicated SSD

Of course this happens on a tight deadline and is completely random...

Can anyone at Adobe please address the problem without brushing it off by stating that there are bugs in OSX's video drivers?
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hrtl

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  • speechless

Posted 3 years ago

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Chris Cox

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Unfortunately you are using an OS version that does have widespread video driver problems that can mimic the appearance of a corrupt file. So you can't easily separate the OS bugs from what you are observing while using that OS version.

If you have steps that reproduce such a problem on a stable OS version, then we need to know that so we can try to reproduce the problem and debug it.
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georgie govan

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i have a 10.10 macbook pro. and am having this issue.. what do I do to prevent it from happening??
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Chris Cox

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If the problem is the video card driver, you can disable GPU usage in Photoshop (and restart the app). If the problem is with corrupt files or memory corruption - then you may need to downgrade to a stable version of MacOS (10.8.5 or 10.9.5).
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Anthony ORourke

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I am using a "stable" MacOs 10.9.5 and am having this same problem. Similar to above the same problem has occurred when using gaussian blur, smart objects etc. PS CC is up to date, so whats the problem Chris and how can I solve it?
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Chris Cox

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First, make sure you have the 2015.0.1 update installed. And there are some known video driver bugs in MacOS 10.9 on some GPU models.
Apple is aware of the video driver bugs and says they are working to solve them.
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Phoebe Harrison

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This reply was created from a merged topic originally titled Gaussian Blur corrupt file.

When I use Gaussian Blur in rendering architectural plan and section drawings, something corrupts the layers and produces block colour shapes/patterns all over my file. This is undoable, and my only solution so far is to have to re do the whole thing completely which is so annoying and time consuming. Can anyone help?
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Padzilla

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Has anyone gotten a decent response on why this is happening?

I have this problem intermittently on my Macbook Pro at home, never on my iMac, though. At work, however, it comes in waves, and when it's bad, I cant work for more than an few hours without corrupting a file.

I've been given a lot of runaround, told it was bad RAM, bad video RAM, and that it's Apple's problem, even though PCs seem to have the issue as well.

Seems to me that it's a layer mask or transparency problem, but that's about all I can gather on my own.
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David Sommer

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                   The Gaussian Blur filter tends to create a uncontrollable patterned background
                   or corruption. Once this occurs the image is beyond saving and all must be 
                   recreated. Quit the program and sometimes restart your computer.
                   Saving as you go helps to salvage the image.
(Edited)
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hrtl

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Adobe (or rather the support member/s on this board) will not admit to it being their problem, even though it has happened for years...
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hrtl

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and watch out, my comment will disappear within the hour.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or Win? In either case, please make sure Photoshop and Camera Raw is Up-To-Date: https://helpx.adobe.com/photoshop/kb/uptodate.html

If on Windows, also make sure your graphics driver is up to date. Go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#UpdateDriver

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences
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Padzilla

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Still having this issue, even after updating everything, including the computer.

I used to be an Alpha tester for Adobe, and my biggest frustration is the lack of concern, even if it is a small percentage of users. Reminds me of how Quark started ignoring user concerns, right before people stopped using their product altogether.