Photoshop CC 2014: Cannot open files or create new due to script error

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  • Updated 7 months ago
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I cannot open files or create new in Photoshop cc 2014, and Photoshop gives no error message. I am running Windows 7 professional in a corporate environment, and have been having this problem on and off for few months.
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Thorfinnur Skulason

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is this system ever connected to a second monitor?

If you restore you prefs, does it work again? http://blogs.adobe.com/crawlspace/201...
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Thorfinnur Skulason

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Thank you Jeffrey for your quick reply. Yes, I usually connect my laptop to a docking station and I have a monitor connected to it. I will try to restore my prefs. and check out if that works.
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Thorfinnur Skulason

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I did remove the prefs (Adobe Photoshop CC 2014 Prefs) file, both using the manual approach and also the keyboard shortcuts, but neither method seems to work for me. I still can't open up files or create a new file. I might have a small clue though, after trying to open a file from the "Welcome" pop up menu, recent files. I get the error message: "Error: Cannot open the file because the open options are incorrect:1"

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Chris Cox

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OK, so some script you are running is failing.

Disable the script (which could be part of a plugin, a HTML panel, or a script set in the Script Events Manager dialog to run when documents open).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you open by doing File>Open... does it work? Or does it only fail when opening from the Welcome Screen?
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Thorfinnur Skulason

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The file>open has also been failing when I use it from the main menu. But the strange thing is, when I try to open and make new documents today this all seems to be working as it should! Is it possible that the pref. reset only kicks in after a while? For example after a restart of the computer?

Thank you guys for your time and effort. I will keep this clue about the script in mind if this happens again. This has been happening on and off, but hopefully I am in the clear now.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. Let me know if you encounter it again. Also, make sure you have the 2014.2.2 update installed.
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Thorfinnur Skulason

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Thank you. I have checked and the 2014.2.2. update is installed.
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jake kulinsiki

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I am having this exact same issue. We're you ever able to find a solution for this?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try to restore your prefs? Any 3rd party scripts installed? Script Events Manager enabled?

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Tom van Luyn

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This reply was created from a merged topic originally titled Photoshop CC: Can't open recent or new files.

Hello, I have a problem, I launched photoshop at work just to continue with my project. And i couldn't open a thing, no recent projects and no new files, so how can I fix this? I restarted my computer and that didnt work. I also uninstalled photoshop completely and then installed it again, didn't work either. So I hope u can help me, i'm a bit stuck.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Make sure Photoshop is up-to-date with the 2014.2.2 update: http://adobe.ly/PS-Up-To-Date

Also, determine if the file opens correctly using File>Open... instead of trying to launch it from the Welcome screen. It's possible you have a .psd file with a .jpg or .tif extension instead of the correct .psd extension.
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Haziqah Hasan

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Hello, I have a problem in using Photoshop. At first, I've downloaded Photoshop CC 2017 and whenever I tried to create or open project, the project wont appear. So, I decided to download another version of Photoshop which is Photoshop CC. But, the similar problem keep happening. Can you help me solve the problem?