Photoshop CC 2014: Crash opening DAE file

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  • Updated 4 years ago
  • (Edited)
Still can't open .dae files. :( Have latest CC update (as of 3.30.2015), and when I attempt to open a small, 2.7meg dae file it crashes. Any advice?
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Julie Barnes

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Posted 4 years ago

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Chris Cox

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What OS version are you using?
What does the detailed crash report say?
It could just be a bug in the video card driver failing when 3D content loads...
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Julie Barnes

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Windows 8.1, have an INVIDIA GFORCE 840M....driver 9.18.13.4465 (Nov 2014)

- and all it says is:

"Adobe Photoshop CC 2014 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
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Chris Cox

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No, that isn't the crash report. We need to see the detailed crash report. Check the system event viewer, or reliability reports for the actual crash report.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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In addition to the crash report, it may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

A copy of the file that's causing you problems may also help troubleshoot. You can post to Creative Cloud or dropbox and share a link here.