Photoshop CC 2014.2.2: UI hangs on startup for ~30 seconds

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  • Updated 6 months ago
  • (Edited)
Related Topic: https://forums.adobe.com/thread/1610437/

Upon launching Photoshop CC 2014.2.2 (without any image), the UI is completely hung and unresponsive for ~30 seconds, and then it functions normally. If you open Photoshop CC 2014.2.2 with an image, the image opens first and then there is the same ~30 seconds UI hang after. Essentially zero CPU or I/O activity during this time. Overall is extremely bothersome, and hurts my productivity.

This issue does not occur with Photoshop CS6, Photoshop CC 14.2.1, or Photoshop CC 2014.0.0, all of which have zero UI hang at all and are immediately responsive within the split second it takes Photoshop to launch on this computer.

3570K, 16GB ram, GTX 770, SSD System, SSD Scratch, ~20 HDD Storage Volumes, Win7 SP1 x64. No other applications, security software, or antivirus running in the background which could possibly interfere.

From what I can tell, this issue started with Photoshop CC 2014.1.0 update, where on startup the UI would be unresponsive for ~5-10 seconds. Then with the Photoshop CC 2014.2.x updates the issue just got significantly worse and increased to the mentioned ~30 seconds. So far I've not found any setting change which reduces this delay. I've tried, enable/disable GPU, adjusting Memory usage, changing scratch drive location, enable/disable sync, enable/disable welcome, add/remove library panel. enable/disable network adapter.

I've somewhat confirmed this regression appears to be caused by the Photoshop.exe itself, and not any of the dll files, plug-ins, or required/preset folders in the install directory. Running Process Monitor, the only thing which seems to be going on during this time is the licensing check which also show a large timestamp gap of ~20s with no activity in the amt3.log when this UI startup hang is occurring. This also seems to suggest that the entire Photoshop.exe process is at least partially hung during this time, and not just the UI.
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Image Upload

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  • tired after extensive troubleshooting

Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried restoring your prefs? http://blogs.adobe.com/crawlspace/201...
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Chris Cox

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A few people saw this when the Welcome screen was trying to draw, but having trouble reaching the adobe servers due to network issues.

The only other times I've seen such delays, they were due to third party plugins.
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Image Upload

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I've already tried restoring my preferences, without any luck. Yesterday I also went through the steps of font repair, clearing caches, and FontTest.jsx without any errors detected.

Would an issue with the Welcome screen still occur when it's disabled in preferences? I did already try using that EnableDisableHello.jsx posted in a support document as well, without any luck.

Since these are fresh installs, there should be no third party plugins being loaded (empty plugin folder) so I don't think it would be that.

This UI hang only occurs maybe 10ms after Photoshop initial startup with the UI fully displayed. If you are quick you can even get a menu or button to highlight (yet not activate) before the hang commences. After the hang finishes, usually whatever you clicked will then activate without you doing anything.

In the process of troubleshooting, I've uninstalled and reconfirmed the behavior around 4 times so far, applying individual updates manually, testing, uninstall and repeating. I've tried, installing the 2014.1.0, 2014.2.0, 2014.2.1, 2014.2.2 manually each over a fresh 2014.0.0 install. I've also tried various update combinations like 2014.1.0->2014.2.0, 2014.1.0->2014.2.1, 2014.1.0->2014.2.2, 2014.1.0->2014.2.0->2014.2.2, 2014.2.0->2014.2.2, 2014.2.1->2014.2.2, and similar to rule out some kind of update process quirk.

I even tried swapping out the Preset Folder, Required Folder, and most of the dll files in 2014.2.2 with those in 2014.0.0 or 2014.1.0 to the extent I could get it to still launch, and the exact same hang on startup occurred. If I moved the a 2014.2.x Photoshop.exe to a 2014.1.0 or 2014.0.0, caused these versions to hang for ~30 seconds. If I moved the Photoshop.exe from 2014.1.0 to a 2014.2.x install, the hang was reduced to ~5-10 seconds just like a normal 2014.1.0 install. If I move the Photoshop.exe from 2014.0.0 to a 2014.1.0 install, the hang was completely eliminated.

This is why I stated in my initial report that I've semi-confirmed that this is a regression and issue within the Photoshop.exe itself and none of related dll files, plugins, or folders.

At the end of this troubleshooting process I even used the AdobeCreativeCloudCleanerTool to wipe everything out and start over from scratch. To be extra thorough, I also went through and eliminated any residual Adobe folders and registry keys on my system. After rebooting, reinstalling CreativeCloud, and reinstalling Photoshop CC 14.2.1 (still no hang), reinstalling Photoshop CC 2014.0.0 (still no hang), updating to Photoshop CC 2014.2.2 (same hang), that's where I currently am now. I'm out of ideas at this point.

So to sum anything up once again:
Photoshop CS6 = Instantly responsive UI on startup
Photoshop CC 14.2.1 = Instantly responsive UI on startup
Photoshop CC 2014.0.0 = Instantly responsive UI on startup
Photoshop CC 2014.1.0 = ~5-10 second UI hang on startup
Photoshop CC 2014.2.0 = ~30 second UI hang on startup
Photoshop CC 2014.2.1 = ~30 second UI hang on startup
Photoshop CC 2014.2.2 = ~30 second UI hang on startup
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What happens if you select Edit>Preferences>Plug-ins and uncheck "Load Extension Panels" and "Allow Extensions to connect to the internet" and restart Photoshop.
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Image Upload

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No change.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you go to Preferences>General... and enable "Do not show Welcome Screen on launch" and restart Photoshop, does the problem go away?
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Image Upload

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No it doesn't. That was one of the first things I tried with the EnableDisableHello.jsx from: http://helpx.adobe.com/photoshop/kb/t...

Removing the .\Required\CEP\extensions\com.photoshop.welcome\ folder doesn't make any difference either.

Though according to that support page, the Photoshop Welcome Screen is explicitly disabled on 30-day trials, ignoring that preference.
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Mark Conrad

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I have the exact same problem and it's driving me crazy!
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Armanix

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Macbook Pro 13 inch retina late 2013, OSX 10.10.2.

Same problem after updating to CC rom CS6...now everytime I start PS the wait is at least 30sec...very frustrating!
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Moozer

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I've posted about the exact same problem (http://feedback.photoshop.com/photosh...) without any resolution either. Looks really bad when I'm trying to teach students how wonderful Photoshop is!
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Armanix

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This appears to be fixed (at least for me) with latest Mac OS(10.10.2) and latest Photoshop update.
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Alberto Bedin

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Exactly same problem for me.

Photoshop 2014.2.2
Windows Pro 8.1
CPU i7 Extreme 5730K
nVidia GeForce GTX 980 (Asus)
32 GB RAM DDR4 2666 MHz
Cache SSD
OS SSD
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Alberto Bedin

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Oh I found the solution!!!

It was my anti-virus scanning the photoshop temp file.

When Photoshop starts it create a temp file on scratch disk. I added my scratch disk as an exclusion for my antivirus real time scan and now everything works fast :)

This works for me. However I read that the OP already tried to disable antivirus. I would suggest to disable firewall and other softwares too.

I think that this slow start-up could be related to multiple causes.
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Moozer

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For me, here's the sequence: splash screen appears, goes away, menu bar for Photoshop appears, then a 30-45 second delay with the spinning beachball of death. I can switch to another application, but then not switch back until it's done. Activity monitor shows the following:
"Photoshop CC (Not Responding) 98.7 1:46.90 39 27 10452 laird 0 bytes 0 bytes 64 bit - No No 0 bytes 0 bytes 0 bytes No No 0 bytes 0 bytes 0 0 0 bytes 0 bytes 0 bytes No No "

Once it's done with the delay, the full UI appears and all is well from then on.

Please let me know if I can send anything else that would help solve this problem. It's a pain when teaching my classes and I forget to pre-launch it before class...
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Chris Cox

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OK, so after the UI appears. (rules out the two hypotheses I had)
You mention Activity Monitor, are you on MacOS? If so, you can sample the app while it is hung from Activity Monitor, then I can use that log to see what the app was doing. (can't do that as easily on Windows, unfortunately)
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Moozer

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Sure. Should I paste it here, or send it somewhere?
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Image Upload

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No issue with the splash screen either.

On my system it was stalling within a few hundred milliseconds after the full UI being displayed. If you were very quick, you could even click or hover over a menu or some button on the UI, the item would highlight, it would stall for 30+ seconds, yet when it recovered whatever you had clicked would activate. Clicking of course has nothing to do with triggering the problem, just mentioning this since for at least a few milliseconds before the hang, the UI doesn't have any issues. As mentioned in my old comments, I also had the problem with and without the welcome dialog disabled.

So yes, whatever it is, is something which occurs at startup during or just after the UI is displayed.
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Chris Cox

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Moozer - send the log to ccox (at) adobe (dot) com.

Image - darn, still rules out my most likely suspects.

The good news is that I have added quite a bit of instrumentation to the next release of Photoshop so we can see where the time is being spent. (and also profiled to make sure the instrumentation doesn't affect launch time itself :-) ).
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Moozer

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It's also not limited to Windows, or just CC 2014. I have the same stall issue on my Mac running El Capitan, with both CC 2014 and CC 2015.
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Alberto Bedin

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I thought to fix this by excluding the temp file from scanning, this is not true, here is an useful update:

- Photoshop starts, UI is fully loaded, it works for 5 seconds and then it hangs for about 30 seconds.

- If I turn off antivirus I haven't any problems.

- If I exclude the temp file it still happens. Two days ago I it worked by excluding temp file :(

- IMPORTANT, JUST DISCOVERED: if I uncheck "allow extensions to connect to internet" it works!

So my problem is a combination of extensions AND antivirus.

Windows 8.1 Pro 64 bit
Photoshop 2014.2.2
GTX 980
Cache on SSD, Adobe on SSD, Windows on SSD
Antivirus Eset Nod32
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Chris Cox

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Please contact your antivirus maker and have them debug this on their end.
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Thomas Grandsaert II

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I know this is an old thread but I had this problem and I just wanted to say that that unchecking theĀ "allow extensions to connect to internet" box worked for me so thank you. :-)
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Moozer

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Tried unchecking the 'allow extensions to connect to internet' box, but it didn't help.
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Javier Caballero

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I have the same issue with windows 10 x64.. SSD disk, 6gb RAM Intel Core 2 Quad 3.00Ghz... none of the above workarounds helps me.. I updated to CC 2015.0.1... same problem..
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Moozer

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Still happening, even with CC 2015 December update.