We are happy to announce the release of Photoshop CC 20.0.2.
This update includes fixes to some of the top customer reported issues among other bug fixes.
What’s fixed
To update Photoshop CC to 20.0.2, click "Update" in the Creative Cloud desktop app next to Photoshop CC.
Note: If the update isn't showing immediately for you, click the ellipses at the top-right of the CC desktop app, and choose "Check for App Updates".
More detailed instructions for updating
This update includes fixes to some of the top customer reported issues among other bug fixes.
What’s fixed
To update Photoshop CC to 20.0.2, click "Update" in the Creative Cloud desktop app next to Photoshop CC.
Note: If the update isn't showing immediately for you, click the ellipses at the top-right of the CC desktop app, and choose "Check for App Updates".
More detailed instructions for updating
Pete Green, Customer Advocate
Posted 9 months ago
Updated but this didn't fix my issue that's newly occurring since updating to 20.0.1. Support only gives forums as options - there's nothing in forums addressing my issue. What do I do now?
Pete Green, Customer Advocate
Hi Mac,
Sorry this update didn't fix the issue you're running into.
Can you provide more information about what you're seeing with Photoshop?
Perhaps provide OS and version, and more details of what's going on so we can help further.
Better yet, would be to start a new conversation/thread here with the above details and we can assist you further there.
Regards,
Pete
Sorry this update didn't fix the issue you're running into.
Can you provide more information about what you're seeing with Photoshop?
Perhaps provide OS and version, and more details of what's going on so we can help further.
Better yet, would be to start a new conversation/thread here with the above details and we can assist you further there.
Regards,
Pete
Windows 10, HP Z8 W/S pretty loaded.
I've been working on a series of documents that are much constructed the same way. A photo layer and lots (dozens) of text and shape layers in each document.
All the documents are working fine except for one. On this document, none of the text layers are working correctly. I can select the text and a cursor is shown. But I can't edit the text - it doesn't change. However the layer panel text for that text changes on edit. If I Free Transform any of the text layers, the bounding box moves but the text does not move. It's as if the text layers are orphaned in some way in the document.
This seemed to start when I installed 20.0.1 a couple of weeks ago. 20.0.2 didn't change the issue (except any text edit I did in 20.0.1 on the problematic document is now garbled in 20.0.2). I've uninstalled an reinstalled 20.0.02 without effect.
I've been working on a series of documents that are much constructed the same way. A photo layer and lots (dozens) of text and shape layers in each document.
All the documents are working fine except for one. On this document, none of the text layers are working correctly. I can select the text and a cursor is shown. But I can't edit the text - it doesn't change. However the layer panel text for that text changes on edit. If I Free Transform any of the text layers, the bounding box moves but the text does not move. It's as if the text layers are orphaned in some way in the document.
This seemed to start when I installed 20.0.1 a couple of weeks ago. 20.0.2 didn't change the issue (except any text edit I did in 20.0.1 on the problematic document is now garbled in 20.0.2). I've uninstalled an reinstalled 20.0.02 without effect.
Pete Green, Customer Advocate
If it's specific to this one document Mac, have you tried saving the document using Save As and creating a new filename, and thus a new PSD file?
Wondering if we're getting near file corruption that a new file might resolve.
Another duplication method would be to put all layers into a single group, and then Right-clicking that group in the Layers panel and Duplicating the group to a new document then saving that.
Curious if either of those suggestions helps with the successful editing of the text layers in your document?
Regards,
Pete
Wondering if we're getting near file corruption that a new file might resolve.
Another duplication method would be to put all layers into a single group, and then Right-clicking that group in the Layers panel and Duplicating the group to a new document then saving that.
Curious if either of those suggestions helps with the successful editing of the text layers in your document?
Regards,
Pete
Hi Pete - Jeff jumped in and helped me below. Turned out that it's a 3rd party filter that's operating on the whole document - not just the selected layer(s). I think this is a change in behavior and am contacting the vendor.
Thanks much!
Thanks much!
Doesn't look like they fixed the hotly contested issue of proportional transform via shift. Oh well, stick to v19
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Hoping to have some changes there for the next update. I will update that thread when the changes are available.
great! looking forward to it, thanks Jeffrey!
Looking forward to good news!
Updated this morning and now .... Cursor not showing up when editing text, impossible to highlight text for editing ...
My cursor disappears altogether at times.
Pete Green, Customer Advocate
Martin and Julie,
Are you on Mac or Windows?
Was this happening prior to the 20.0.2 update or does it seem like a new issue for you?
Have either of you tried restoring the preferences to see if something is awry there?
Reset Photoshop preferences: https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#prefs
Let me know if that helps.
Regards,
Pete
Are you on Mac or Windows?
Was this happening prior to the 20.0.2 update or does it seem like a new issue for you?
Have either of you tried restoring the preferences to see if something is awry there?
Reset Photoshop preferences: https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#prefs
Let me know if that helps.
Regards,
Pete
Mac user here, having the same issue with the text tool. This didn't happen until updating to 20.0.2. Restored my preferences just now and it's still broken. Had to switch back to 19.1.7 to finish my work.
Pete Green, Customer Advocate
Tony,
Thanks for jumping in with your experience so far. Sorry you're seeing this missing cursor with text issue.
It'd be good to somehow lock this down.
I'm not able to reproduce on my system here (Mac running Mojave 10.14.1).
For you, if you still have 20.0.2 on your system, what is needed to reproduce this?
Regards,
Pete
Thanks for jumping in with your experience so far. Sorry you're seeing this missing cursor with text issue.
It'd be good to somehow lock this down.
I'm not able to reproduce on my system here (Mac running Mojave 10.14.1).
For you, if you still have 20.0.2 on your system, what is needed to reproduce this?
- New doc, basic text layer?
- Complex many-layer document?
- Particular fonts?
Regards,
Pete
Hi Pete, thanks for the reply. I actually went to try some more documents and fonts this morning, but the issue seems to have resolved itself somehow (maybe a computer restart did the trick). I'll reply back if it happens again.
That annoying wheel keeps on popping up. Crap. Stick to V19. What a drag!
Pete Green, Customer Advocate
Sorry for the trouble Hani!
Did you update to 20.0.2?
What are you up to when you see the annoying wheel? Is it during painting? or doing another task?
I'm assuming you're on macOS, can you provide which OS version you're using?
Of course, using a previous version that works best for you is a good option to get your work done, although we're working to resolve any bugs on our end as best we can and any detail you can provide is helpful.
Regards,
Pete
Did you update to 20.0.2?
What are you up to when you see the annoying wheel? Is it during painting? or doing another task?
I'm assuming you're on macOS, can you provide which OS version you're using?
Of course, using a previous version that works best for you is a good option to get your work done, although we're working to resolve any bugs on our end as best we can and any detail you can provide is helpful.
Regards,
Pete
If Hani means the radial menu wheel on the Cintiq, it's been happening to me to, for over a year now, along with other seemingly random and distracting phenomena that interfere significantly with my drawing. Obviously for me this started before v. 20 was released, and I'm on a mac operating Mojave but it also happened with previous systems and a whole slew of Wacom drivers. Have been in contact with tech support with both Wacom and Adobe and the latest Wacom driver helped some, but now the pop ups are starting again. I think it's probably a Wacom driver problem, but can you guys please work together a little more? Drawing shouldn't be this frustrating!
(Edited)
OH AND CONGRATS ON FIXING THE LIQUIFY DOTS! NOT! THANK YOU SO MUCH FOR MAKING ME CONTINUE TO USE THE WORKAROUND. I hope I am wrong, but we'll see. WHY are these back? Yes, I tried it with and without legacy compositing.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Jimmy, release dates are generally very opaque for a number of reasons. I do know this liquify issue only affects a small number of older, specific AMD cards and their drivers.
That is all Mac Pro models?
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
So far, we know Macs with the following graphics cards are affected:
- AMD FirePro D300 2048MB
- AMD Radeon HD - FirePro D500
- AMD Radeon R9 M370X 2048 MB
AMD FirePro D700 is also affected
AMD Radeon R9 M390 2048 MB is also affected
20.0.2
- Does not open files with smart objects (even with one extra small smart object. That`s insane).
- slows down while watching an animation
- slows down without any reason
in the end, nothing has changed since 20.0.0
I still works on 19.1.7
thanks Adobe))))) not
this is early beta - not a final product.
Just don`t release it. Test it, before release.
- Does not open files with smart objects (even with one extra small smart object. That`s insane).
- slows down while watching an animation
- slows down without any reason
in the end, nothing has changed since 20.0.0
I still works on 19.1.7
thanks Adobe))))) not
this is early beta - not a final product.
Just don`t release it. Test it, before release.
Unfortunately not. These images are subject of commercial secret. In any case, these errors are observed in all files containing objects that are intentionally - even new ones created in 20.0.2.
How can I help you to solve this problem? Maybe I'll show you how it works through Adobe Connect. And we compare how both programs work on my computer
How can I help you to solve this problem? Maybe I'll show you how it works through Adobe Connect. And we compare how both programs work on my computer
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Can you create a demo file and screen capture that doesn't contain any proprietary content if it's easy to create?
I probably wouldn't be able to do a 1:1 screen share until next week.
I probably wouldn't be able to do a 1:1 screen share until next week.
this is how it works in real time (animation freezes and file opening)
https://www.dropbox.com/s/3q6rngohtpp97ym/ScreenFlow.mp4?dl=0
I did not even begin to shoot the process of opening a file with smart objects, because it does not end. in CC2018 time is 15 seconds and in CC2019 is infinite
https://www.dropbox.com/s/3q6rngohtpp97ym/ScreenFlow.mp4?dl=0
I did not even begin to shoot the process of opening a file with smart objects, because it does not end. in CC2018 time is 15 seconds and in CC2019 is infinite
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Hi Artem, I can see the problem in your video but I cannot recreate it. It's either file or system specific. If I contact you via email would be possible to get ahold of the files to start troubleshooting with? Other than that, I'd recommend trying to restore your preferences. Getting a process sample during the open process while it's hung/slow/processing might help, too. System info from Photoshop's Help > System Info... dialog from both 2018 and 2019 might also help.
(Edited)
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Creating a separate thread to track this issue
Please reference the new conversation here: Photoshop CC 2019: Slowdown issues with embedded Smart Objects and animation
Please reference the new conversation here: Photoshop CC 2019: Slowdown issues with embedded Smart Objects and animation
At Pete's suggestion, I'm moving my post above to here.
Windows 10, HP Z8 W/S pretty loaded.
I've been working on a series of documents that are much constructed the same way. A photo layer and lots (dozens) of text and shape layers in each document.
All the documents are working fine except for one. On this document, none of the text layers are working correctly. I can select the text and a cursor is shown. But I can't edit the text - it doesn't change. However the layer panel text for that text changes on edit. If I Free Transform any of the text layers, the bounding box moves but the text does not move. It's as if the text layers are orphaned in some way in the document.
This seemed to start when I installed 20.0.1 a couple of weeks ago. 20.0.2 didn't change the issue (except any text edit I did in 20.0.1 on the problematic document is now garbled in 20.0.2). I've uninstalled an reinstalled 20.0.02 without effect.
Windows 10, HP Z8 W/S pretty loaded.
I've been working on a series of documents that are much constructed the same way. A photo layer and lots (dozens) of text and shape layers in each document.
All the documents are working fine except for one. On this document, none of the text layers are working correctly. I can select the text and a cursor is shown. But I can't edit the text - it doesn't change. However the layer panel text for that text changes on edit. If I Free Transform any of the text layers, the bounding box moves but the text does not move. It's as if the text layers are orphaned in some way in the document.
This seemed to start when I installed 20.0.1 a couple of weeks ago. 20.0.2 didn't change the issue (except any text edit I did in 20.0.1 on the problematic document is now garbled in 20.0.2). I've uninstalled an reinstalled 20.0.02 without effect.
Yes, please by email. Is my email visible to you or should I just post it here?
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
I've got it. Sending now.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Just to close the loop, it looks like DXO Vivenza is creating a composite layer of all the layers at the top of the stack. So if you try and edit a type layer below that, it looks like it's not updating.
Yes, thanks for your assistance Jeff.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Anytime. Thanks for getting me a file to diagnose!
In ACC / Ps CC2019 2.0.2:
Clicking on "What's New?" takes you to an Adobe advisory panel which has not been updated since last October so it does not mention which bugs have been fixed (or not!) or if any new features were introduced in 2.0.2.
Having that information is essential before we spend time installing an Update.
-------
This may have been fixed since I installed 2.0.2 last night if ACC's "What's New" is now linking to:
https://helpx.adobe.com/photoshop/kb/fixed-issues.html
Clicking on "What's New?" takes you to an Adobe advisory panel which has not been updated since last October so it does not mention which bugs have been fixed (or not!) or if any new features were introduced in 2.0.2.
Having that information is essential before we spend time installing an Update.
-------
This may have been fixed since I installed 2.0.2 last night if ACC's "What's New" is now linking to:
https://helpx.adobe.com/photoshop/kb/fixed-issues.html
(Edited)
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Yeah. For dot releases bearing no new features, it should point to the fixed issues page. Weird that you weren't seeing that initially. Sorry.
Having problems with artboards in 20.0.2. When trying to change dimensions, can enter values in width, but not in height, even though the height seems to change on artboard on screen?? Just tried 20.0.1 and the problem is not there
(Edited)
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
I'm not quite following your steps to reproduce. Could you make a screen recording and share that with you so we can better follow along and see what you're seeing?
Hi Guy,
I am still have this problem Since the latest update of Photoshop CC 2019 on my laptop i have a severe problem: when i work at in Lightroom on a picture an i want to open it in Photoshop ("ctrl E"), the picture does not opens there automatically as is to be.
Worse the work around that was open Photoshop first doesn't work eider very frustrating instead to go in the right direction you are get backwoods,. I can not work with these two products anymore are any policy to refund money for Adobe?
I am still have this problem Since the latest update of Photoshop CC 2019 on my laptop i have a severe problem: when i work at in Lightroom on a picture an i want to open it in Photoshop ("ctrl E"), the picture does not opens there automatically as is to be.
Worse the work around that was open Photoshop first doesn't work eider very frustrating instead to go in the right direction you are get backwoods,. I can not work with these two products anymore are any policy to refund money for Adobe?
Hi Linda I just to take a picture, never process before same problem.
I think this is what Jeffrey ask if no would you send me a pic, so I can sen what you are looking for.
Resetting the preferences might be what you need. It doesn't sound like user error. Take notes or screenshots of your current preferences. You can do the reset by holding Alt and Shift keys while launching Lightroom. Then reconfigure any changed preferences. Resetting preferences often fixes glitches that have no explanation.
Hi Linda,
I did the rest the preference to default, but still the same problem.
Regards.
Alberto
I did the rest the preference to default, but still the same problem.
Regards.
Alberto
Hi Linda I regret to confirm you this behavior is a positive BUG in your last version. The probe of that is I installed the last version and install the old one and the problem is gone.
I hope that adobe fix this issue as soon as possible.
I hope that adobe fix this issue as soon as possible.
I did it the day it came out. Is there a way to revert back to the last update?
Thank you hun!
Still have the disappearing cursor problem when using brush, clone stamp, eraser, etc. Have to click on the desktop and go back to PhotoShop, then try and locate it again, such a time-waster
Both Mac and Windows have a cursor locator feature. On Windows you press the Ctrl key and get rings around the cursor, on Mac you shake the mouse quickly and the cursor enlarges.
Thanks, but that doesn't work.
Pete Green, Customer Advocate
If the update isn't showing immediately for you, click the ellipses at the top-right of the CC desktop app, and choose "Check for App Updates".
You should be able to see the Photoshop update after the refresh.
Let us know if you still have trouble.
Regards,
Pete