photoshop CC 19.1.6 crashes on macOS Mojave (+errors)

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  • Updated 2 weeks ago
Hi,
After I updated my MacBook Pro (15" 2017, 4GB VRAM) to macOS Mojave, i tried to open photoshop, suddenly it got stock for few minutes. i waited until it showed up an error which was saying that (not exact): "your graphic card is not supported, it's drivers needs to updated"
anytime I open photoshop my system sticks for minutes, and I have to wait until it become ok. even doing some actions in photoshop, like opening the New Document windows crashes again and i have to wait.

when i go to prefrences > performance, it still doesn't recognize any graphic card in it shows the description below:



(photoshop detected a  error in your display drivers. update or reinstall driver Use Graphics Processor to retry.)
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Alireza Asadi

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  • uncomfortable

Posted 2 weeks ago

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Warren Heaton

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There was a similar post to this last week.  I'm pretty sure that this is going to take an update on the Apple side to resolve.  I'd reach out to AppleCare about the issue asap: https://support.apple.com/macos.  Scroll down to  "Contact Apple Support".  It wouldn't hurt to open a support ticket with Adobe as well: https://helpx.adobe.com/download-install.html.  Scroll down to "Contact Us". 
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Alireza Asadi

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Hey Warren
Thank you.
i'll try to reach apple support.
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Alireza Asadi

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Hey,
I contacted with apple support, they said that they found a statement on the web which was saying update your photoshop to the latest version before you try to upgrade to Mojave. however, i should contact with Adobe support itself.
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Adam Jerugim, Employee

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Hi Alireza,

Have you tried resetting your Photoshop preferences? If not, you should try that (go to Preferences > General and click on Reset Preferences on Quit, then quit and restart PS). It could be the long start disabled GPU support and a preference reset might fix it.

Please let me know if that works.

Thanks,
--Adam
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Alireza Asadi

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Hi Adam,

I tried even reinstalling PS from scratch (means I chose to remove preferences even). However I did what you asked me to do, it also doesn't fix the problem.

thanks for your advice.
(Edited)