Photoshop CC 2015.5.1: Not printing in macOS 10.12 Sierra

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  • Updated 3 years ago
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  • (Edited)
Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.
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Doug Thomson

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  • frustrated.

Posted 3 years ago

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Aleš Slabý

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Same problem. :(
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Brian Halls

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I have continuing printing problem with PS crashing using Epson SC P600 when printing photos.  I raised the issue on 21st Oct with Adobe and followed guidance, reloaded drivers on iMac, OS is 10.12.1 BUT problem still exist.  When will this get fixed?  

I need a free month as currently paying for an app that doesn't meet its primary purpose is fraud - isn't the program called "Photo" shop? 
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David Converse

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Generic advice would be delete the printers and add them back.
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Doug Thomson

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Done, didn't work.
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Malcolm Querney

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I discovered I have the same issue today too.  Epson printer driver is up to date - Ver. 9.33 printing.

I waited a couple days before upgrading, just to make sure there wasn't any chatter / advice not to upgrade.  Adobe knows the release date for the new version of macOS.  Not a surprise to anyone.  Pro software?  Monthly fees?

Luckily, I made a cloned partition of the previous install to go back to.
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Rebecca Guyver

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Same issue
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you submitted any Crash Reports along w/your email address?: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Is your driver up-to-date? As David suggests, just updating the driver may not work. You need to delete the driver, delete the printer, install the latest driver then install the printer.

Also, see this document from Apple on troubleshooting printing on OS X: http://support.apple.com/en-us/HT201539

I know that QE did test an array of currently supported printers on Sierra: https://helpx.adobe.com/photoshop/kb/photoshop-and-mac-os-sierra.html Not all printers through the years have been tested however. Did it work properly prior to upgrading to Sierra? I don't recommend that customers upgrade to Sierra without doing testing to ensure that it will work for their needs with their current hardware (printers) and drivers - especially with older devices and drivers.
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Doug Thomson

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Everything is absolutely up to date.
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Doug Thomson

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Photoshop is the only app that doesn't print. All other CC apps are fine ... just PS, and yes, it did print perfectly before Sierra. A 7890 is a commercial printer ... not a consumer product and it's not that old even in the digital world.
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Doug Thomson

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Finally, Apple crash reports are loading and I have been sending them in religiously, but no Adobe crash reports have been generated by the system. So, yes, I have sent in crash reports, but no I have not sent in Adobe crash reports.
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Hai Woo

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Hi Jeffrey,

Seems like Photoshop CC 2015.5 is the ONLY app that is crashing when print in macOS Sierra. Other major apps seem working fine. And it is "useless and pointless" to ask us to install an older version of PS, it is counter productive and in many ways, inconvenient t and not a permanent fix. this should not be happening at all.

It is obviously an issue and problem with Photoshop CC and macOS Sierra. This is a widespread issue as you can count from the number of posts here with same issue.

I strongly urge you and the team to fix it yesterday and release an update/fix tomorrow.

Thanks.
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Sergey Khoroshavin

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In the version photoshop for windows, he falls every day, topic about this is updated regularly, and it has a lot of years! But Adobe is constantly responsible - this is not our problem, this problem manufacturers of printer drivers. I hope that the problem in the version for macOS decide and decide quickly!
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Aleš Slabý

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I agree!!! Fix imediately.
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Casey Addason Coolbaugh

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Having the same problem printing from Photoshop : / Critical to running our screen printing business, so any help is much appreciated! : )
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Andy Chin

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I am printing 2-3 copies, then Photoshop crashes. Restart app and routinely all over again. 
This is frustrating. 
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Hyun Giu Yoon

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I am same, Epson P-800, 90% failed.
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Huzefa Sultan

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for me i upgrade to 2 mac pro and all the Adobe CC app is getting crash if i print two sided and if i print single side no issue.
when i make two sided print it immediately crash we have xerox phaser 7760dn printer.
this is happening exactly after i upgrade.
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Sarah Shelmidine

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I also cannot print after upgrading. I use this for my business and it's very frustrating. I've reinstalled printers and drivers, nothing seems to work. Need assistance as well.
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JOHN WEAVER

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Same issue, Epson Stylus Pro 4900
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Doug Thomson

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Anybody at Adobe have any insights?
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Hai Woo

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This reply was created from a merged topic originally titled Photoshop CC 2015.5 'Print & Unexpectedly Quit' in macOS Sierra.

Hello all,

Upgraded to macOS Sierra. Try to print a jpeg image in Photoshop CC 2015.5, once 'Print' button is hit, the app unexpectedly quit. Tried a few images different format - PNG, PSD same issue. 

Canon printer driver should be fine because I can print from Preview and Word.

Thanks.
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Ellwood Nonnemacher

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This reply was created from a merged topic originally titled Photoshop CC 2015.5 crashing when printing on macOS Sierra.

It has been discovered that printing to a variety of printers from Photoshop 2015.5 on a Mac
with macOS Sierra causes Photoshop to crash.  Log files have been generated and sent to both Adobe and Apple.  Lightroom works just fine for printing as well as all other apps.

here is a link to the thread in Apple communities with others with the same issue.:
https://discussions.apple.com/thread/7676905
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Huzefa Sultan

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Hello Everyone !!

I had an issue is whenever i Print from any app and give print command it use to crash.

I write on apple forum and they replied with one link and 3rd option from there worked for me like a charm.

Article Link:

https://support.apple.com/en-us/HT203343

  1. Choose Apple menu  > System Preferences, then click Printers & Scanners.
  2. Control-click anywhere in the list of devices, then choose “Reset printing system” from the shortcut menu that appears.
  3. From the Finder, choose Go > Go to Folder. Type /Library/Printers/ and click Go.
  4. The Printers folder opens. Choose Edit > Select All to select all items in the folder. 
  5. Choose File > New Folder with Selection to put all of the selected items into a new folder named New Folder With Items.

    in my case after go to step 3 i just delete the all the items (files and folder) in it and install printer driver again from there site.

    Works perfectly i have xerox Phaser 7760DN printer.
KUDOS to apple :)

Good Luck Guys !!
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Aleš Slabý

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Not working for me. :-(
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Huzefa Sultan

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It worked for me on two Mac Pro.

What exactly problem you are having?
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Aleš Slabý

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After upgrade to Sierra photoshop crash when I can print. 9x crash 1x works. :-(
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Huzefa Sultan

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have you deleted the folders contains i mentioned above?
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Aleš Slabý

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Yes, no working. I had again downgraded El Capitan.
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Andy Chin

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Is not working. I have tried not less than 3 macOS Sierra now.
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Ellwood Nonnemacher

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That fix only applies for print crashing all the time.

All my apps including Lightroom CC print just fine (maybe the
Photoshop folks should talk to the Lightroom folks once in a while)!!!

It is only Photoshop CC that crashes!!!!
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Hai Woo

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Hello all,

I tweeted Adobe Customer Care and they instructed me to delete this file: 

Adobe Photoshop CC 2014 Prefs.psp (can be another year 2015)

from User > Library > Preferences > Adobe Photoshop CC 2015 Settings folder.

The above pref file is inside. I deleted it and in fact deleted all similar pref files from previous settings folders (i.e. CC 2014 and earlier etc)

I just try printing in PS and seems to have work. Cheers.
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Aleš Slabý

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Not working. :-(
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David Asgarian

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I don't even see the Adobe Photoshop CC folder (no matter what year I search for). 
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Hai Woo

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Hi all,

I stand corrected, apologies for that. The 1st attempt one print was successful; Subsequent prints same issue - crash, even I delete the same pref file.

Back to square one. :-(
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MARK SAVOIA

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You need to delete the .plist also, then you can make one print and the issue will pop back up.
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Chino Oaktown

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Hi everyone... I have same issue with PS CC 2015.5 v 17.1, all step mention by all of you above it will not works period I was on the phone yesterday with Tech Support than they transfer me to the engineering team and we perform different test, and its definitely a BUG from ADOBE they told me they will begin to look for a solution on that so just a little patient the FIX is on the WAY because MAC OS X Sierra just launch not that long ago so they will fix some code to make it work.
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Ellwood Nonnemacher

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Also, this is the ONLY app that has an issue with printing.  Quote from Chino's post:
"...FIX is on the WAY because MAC OS X Sierra just launch not that long ago...".

Sorry guys but that is not an excuse since macOS Sierra beta versions 
were available to developers for nearly a year and a month ago the Gold Master
was available.

Maybe you guys should just talk to your Lightroom CC folks once in a while.  
Printing works without issue with their code and is currently my work around.
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Sergey Khoroshavin

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Constantly faced with the fall of Photoshop for printing in windows, I went to work on Mac OS X, there were no problems with the crash of Photoshop for printing. And I do not like it.But the happiness did not last long. This week I'm back and not once confronted with the problem of the fall of Photoshop for printing, already under macOS!
Adobe is a feeling that you achieve what I would no longer pay for the subscription.
OS Version - 10.12 Sierra and Photoshop - 2015.5.1 (20160722.r156 x64). Bug reports sent to Apple and Adobe.
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Ellwood Nonnemacher

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This year it is printing.  Last year it was downloading images from cameras.

Lightroom never had either of these issues.  Hey Photoshop group, "Communicate!"
Or, do you think you know better than Microsoft, Apple, and printer manufacturers on
how printing should be done!  Operating system and manufacturer developer guidelines are made for a reason.

I too am getting disgruntled with paying a subscription for something that keeps breaking and not being promptly fixed!  That is why you pay a subscription, right!
(Edited)
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Ron Bellow

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Adobe ignores the beta versions and tries to fix after the official release. Happens all the time since they moved away from Mac in 1992 towards Windows - if there only would be an alternative...
The solution for this problem? Save the file to be printed in .pdf-format and then print. I hate Adobe!
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Doug Thomson

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Ron, I've been using Photoshop from it's beginnings in the late 1980's. It is an amazing piece of software and I love it.

First, what makes you think Adobe ignores Beta versions? Do you or did you work for Adobe? It doesn't seem to me to be a very logical development strategy.

Second, I really don't think Adobe is ignoring Apple customers and if you peek at the Windows problems you will be quite happy to be on a Mac platform. Apple and Adobe have had their wrestling matches, but they are big kids and Adobe has to know that that old Macromedia app is on its last legs.

Third, what annoys the hell out of me is customer support telling me nonsense. I was stupid to upgrade early in a new release and I am paying the price, but don't tell me Adobe hasn't tested it yet, or that these problems are unknown. Tell me they are aware of the issue and are working on a patch. Photoshop, OS-X, Windows are all incredibly complex pieces of software and no amount of testing will discover all the bugs and issues, there are simply too many variables. Just be honest and up front.

Finally, printing from Acrobat isn't a solution for those of us printing fine arts images. No comparison at all. It's just not on.
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Ron Bellow

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I am not aware that Photoshop was available in the late 1980's. I had Version 1.0 since early 1990 on an Si.

Those were the days where Adobe was working WITH Apple about numerous problems occurring. In 1994 they found that they could make more money on Windows and I felt like a second class customer - I remember my calls to support and I remember the desperate statements in MacWorld and the frustration in Macuser groups. Not to mention the fact that all Versions were released for Windows first and some goodies were available for Windows only. I have not forgotten that either.

And by all means, my friend: When Sierra became available as a beta in June and Adobe suddenly realizes that everybody has issues with printing in September - not some hidden, rarely used features but PRINTING - than I call that ignoring of beta versions. But I am open to another logical or factual explanation.

And finally: I am aware of the limitations of .pdfs but restarting a Mac with an "old" system on an external drive just for printing sounds ridiculous at best. I am sorry if those limitations make it impossible for you to print, but I assume for lots of people a conversion to a .pdf and printing from there fixes the problem for some time.
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Doug Thomson

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You are right, my first version was probably about 1990 ... I was guessing. Regardless, as a Mac user I have long felt like a 2nd class citizen and perhaps I am simply inured to the pain. I too, remember the angst of the will Adobe support Mac period, but there was a lot of pain and doubt about Apple during those years when Jobs was bounced and the gang were busy destroying the company. One can't fault Adobe for wondering exactly what might be Apple's future. I was soundly ridiculed by more than one PC user over the years including several who opined that a graphical interface was unnecessary and Wordperfect for DOS was the cat's pyjamas. 

Regardless, I'm too old to worry about the on and off relationships of Apple and Adobe. I simply want software that works when I need it to work, and Adobe could indeed do better.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks for your patience. Apologies for the trouble. This is an issue we discovered during Sierra testing and thought we had addressed. We're investigating this issue for our next update.

https://helpx.adobe.com/photoshop/kb/photoshop-and-mac-os-sierra.html
(Edited)
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Doug Thomson

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Glad to, will do so tonight.
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MARK SAVOIA

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This reply was created from a merged topic originally titled I would like to see the issue with Photoshop CC 2015 when hitting the print butto....

When hitting the print button the program crashes. Replacing the prefs file and .plist file fix it but for only ONE time, then issue is back.
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MARK SAVOIA

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Have tried it with CS6 and CS4, same issue.
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MARK SAVOIA

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Do we get a credit on the monthly fee while Adobe fixes this?
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Ron Bellow

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Had tears in my eyes from laughing, my friend!
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MARK SAVOIA

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Good, I meant to be sarcastic.