Photoshop CC 2015.5.1: Not printing in macOS 10.12 Sierra

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.
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Doug Thomson

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  • frustrated.

Posted 3 years ago

  • 26
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Ron Bellow

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And I still do not understand how something big and widespread like this could go unnoticed during months of beta testing?
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John Blancato

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Any update on this problem.  PS crashes on all my Mac's and Macbooks with a number of different Epson printers.
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Andrew Gransden

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Tried suggestion of installing PS 2014 but it suffered the same crash when printing to EPSON XP-630.
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Ellwood Nonnemacher

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Reverting to a year old (or more) version when you are paying for what is supposed to be a current,
up to date product, every month, is not an acceptable response when it is ONLY your product that
is a problem.

It almost seems that once Adobe adopted the subscription model, it has been nothing but
problems and they feel they can dump anything on the users.  All versions of
Photoshop 1.0 to pre-subscription always worked flawlessly!

Seriously beginning to consider bailing out of this subscription stuff.
(Edited)
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Jack Hill

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This reply was created from a merged topic originally titled Photoshop quits on Print.

Just updated to Sierra (10.12) and Photoshop (2015.5.1) quits when I try to print. After competeing the printer setup dialog box and hit PRINT, Photoshop quits. Had been getting crash reports but suddenly they have stopped. I need a work-a-round. I can get a print to go through maybe one out of every 5 attempts. Any ideas?
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MARK SAVOIA

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A few workarounds. Open it in Mac Preview or download QuadToneRip PrintTools.
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Aleš Slabý

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@Mark Savoia: lol, I hope it been consulted directly by Adobe. :-)
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Doug Thomson

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Well, Mark, thanks for the work arounds. Unfortunately, QuadToneRip is for Black and White printing and MacPreview just doesn't cut it with custom ice profiles.
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MARK SAVOIA

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Quad Tone Rip Print Tools is what you need, not Quad Tone Rip. http://www.quadtonerip.com/html/QTRprinttool.html

Preview works perfect with my custom made profiles. Make sure you are looking in the correct place in the page setup screen.
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Doug Thomson

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Print Tools is a different product than QuadTone ... same developer two different applications.
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Aleš Slabý

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We all have this problem, but Adobe us successfully ignored.
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Richard Sjolund

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I have the same problem since updating my MacPro computer to Sierra.  When I try to print to my Epson SureColor P9000 printer, Photoshop crashes the instant that I hit the "PRINT" button. 
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Antonio Damanti

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I had the same problem. If you restart the computer (I have an iMac) then you can print, at least for a while, then you have to restart it again.
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MARK SAVOIA

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Just a reminder to everyone on a Mac, you can print out of Mac Preview with no issues. Hopefully a temporary workaround.
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Doug Thomson

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Won't cut it with customers.
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Richard Sjolund

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I tried updating the Firmware on my Epson sure color P9000 printers - but Photoshop still crashes when I hit the PRINT button.  I sent a Problem report to Apple (twice) - but I cannot send a Photoshop Crash Report.  the reason is that when I hit the PRINT button Photoshop totally disappears .... it's not a freeze - it just shuts down.  I cannot find a way to send the Apple crash report to Adobe .... It happened  today with my Epson 3880 as well.
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Richard Sjolund

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Another week has gone by and STILL Adobe has not found a way to let Photoshop CC print to a professional wide format printer under Sierra.  How many thousands of photographers - besides me - find this to be ridiculous ?  My work flow is restricted and I have  wasted days, not hours, in patching together some hardware that can go back to El Capitan ..... And we all pay big buck$ to rent this software each month.
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Ellwood Nonnemacher

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Another workaround is printing out of Lightroom if you have it, it works (hint, hint Photoshop
folks).

Then again, if you are paying a monthly fee for a product, workarounds should not be
needed in the first place!!!  For the amount paid, this should never have been an issue
in the first place!!

I am seriously considering NOT renewing my subscription when the time comes.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The same person (engineer).
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Doug Thomson

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I don't understand your response, Jeff. Are you saying that all of us are imagining these crashes?
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MARK SAVOIA

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His answers are not clear at all. Explain yourself Jeffrey in more then a few words.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ellwood implied the Lightroom and Photoshop team don't talk to one another. I was telling him that the same guy works on the printing code in Lightroom and Photoshop. My official answer already states that he's working on this issue in Photoshop.
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Doug Thomson

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Thanks, Jeff, just confused. None of this is easy for your customers and I know for me it was maddening to get a run around from customer support. Speaking only for myself it is difficult to tell my customers that they have to wait because I am having an impossible time printing their images (wow, 2 weeks since my original post) I work with a few fine art photographers who pay very well for photographs that are printed they way we want them to print for individual installations. I use three different Epson printers and none of them is working properly with Photoshop and Sierra. Now I know that I was stupid to have upgraded to Sierra so fast, but if I and others hadn't done so, apparently Adobe would still be unaware of the problem. Catch 22.

I know your engineer is probably feeling the pressure, but so is everyone else in this strange food chain. Obviously, PS & LR are different apps, despite their similarities, so I don't doubt he/she has a challenge finding the bug.

What would help out a whole lot is someone just making the effort to keep the "guys in the band", your customers, up to date. I'm sure most any of us would be only too happy to test any fixes you might wish to try ... I certainly would.
(Edited)
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Dick Watson

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This reply was created from a merged topic originally titled Photoshop 2015.5.1 Crashes on printing MacOS Sierra.

Photoshop 2015.5.1 Crashes on printing MacOS Sierra frequently
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Aleš Slabý

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Hello, I installed PS update to 2015.5.2 and W O R K I N G !!!

GREAT, many thanks.
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Doug Thomson

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Well, Jeffrey Tranberry, we are moving into week 4 of this problem, and still no solution from Adobe. Do you have any idea when we might expect to be able to print with reliability from Photoshop CC? I am a patient person, but really this is testing that patience.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It's more complicated than one might seem. I'm hoping a solution will be available soon.
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MARK SAVOIA

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Didn't Adobe have a beta version of Sierra to test Photoshop on? This is looking like a major fail of the Adobe development team.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We did, but again, it's more complicated than it may seem.
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Aleš Slabý

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I hope that will be provided compensation.
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Antonio Damanti

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I went back to El Captan and the release of PS is 2015.5.0. Why I don't see any update? Is it 2015.5.1 or.2 just for Sierra?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You're downloading from the Creative Cloud desktop app?

See this document for troubleshooting not seeing updates: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

If you download the update directly from here, does it install? https://helpx.adobe.com/photoshop/kb/uptodate.html#NotConnected
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Richard Sjolund

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No - it says that the installer file may be damaged.  It is 1.38 GB and  it did not open. 
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Doug Thomson

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Jeffrey, neither of the two methods reveal a 15.1.2. The latest update posted as of this message is 15.1.1. 
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Antonio Damanti

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I had to uninstal PS 2015.5.0 and instal again. Now I hae the 2015.5.1. The same problem with lightroom, I had the .6 version and no update showed. I uninstal Lightroom, instal again and now I have the .7 version.
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Ronnie Oliver

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Jeffrey, when I go to the desktop app, it says that the most current version is 15.1.1. When I followed your link above, I saw 15.1.2, but couldn't find where to download it from.
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John Blancato

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Not seeing an update yet also.  Does it take a while for it to be distributed through creative cloud?
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Ellwood Nonnemacher

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Still no fix for a very fundamental function of the product?

Photoshop is supposedly a premium product at a premium price.

I feel I am paying for the reliability and service for a Mercedes and
getting a Yugo!
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Nicola Hippisley

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I have had the same issues with printing using PS CC and MacOS Sierra. Deleted all printer drivers and reinstalled and reinstalled PS. It was still crashing 9 out of 10 times when asked to print. I think I have now found a solution in the Mac System Preferences, Security and Privacy Preferences. Go to the Firewall and open the firewall options box. Check that the latest Epson Printer (WISE X) logo is showing in the list of permitted incoming connections. Mine was missing. Add using the +/- boxes underneath. Bingo! Photoshop now talking to Epson printer AGAIN!
(Edited)
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Richard Sjolund

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Epson has just posted an updated version of the driver for the SureColor P9000 printer - to be used with Sierra - Mac OS 10.12

Now we need to see if that fixes the ongoing Photoshop CC failure to print under Sierra.


Step-by-step we can get back to work.


  • Printer Driver v9.6212/03/15 107 MB epson17387.dmg 
Compatible Systems: macOS (v10.12.x), Mac OS X (v10.11.x), Mac OS X (v10.10.x), Mac OS X (v10.9.x), Mac OS X (v10.8.x), Mac OS X (v10.7.x)



Richard
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M Enders

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Nicola, Thanks for the good advice. I was able to get Photoshop Elements to print on my HP Photosmart printer MacOS Sierra by opening the firewall and adding the printer.  Mike
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Richard Sjolund

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Mac- PS CC - Sierra - Now Printing to Epson.  

I installed the updated Epson SureColor P9000 driver today - on a MacPro computer with OS10.12 - Sierra.  The printers is NOT blocked by the firewall.

I restarted the computer and I have now made 10 prints with one of my Epson SC P9000 printers ... with no failures.  

Is it fixed ??????  Stay tuned.  I'll do some more prints after a studio shoot today.

Give it a try and let us know.

Richard 

Wilderness Studio
Solon (Iowa City) Iowa
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Richard Sjolund

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Are we fixed Now ????

After updating the Epson driver (17387) for my pair of Epson SureColor P9000 printers from the Epson site -  I am now printing from a MacPro computer with OS 10.12 Sierra and Photoshop CC 2015.5.1.

I made 12 prints today with no crashes ....


Richard Sjolund
Wilderness Studio LLC


http://www.wilderness-studio.com
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Traci Nelson Anderson

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I updated the drivers for my Epson printers and am still crashing.  :( 
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Jeffrey Stowell

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Updated drivers from Epson today for my Stylus Photo 1400. Still crashing. :(
Running Photoshop CS6.

(Deleted the printer first, of course, then re-installed.) I did notice one change, in the Print window. Before, the Printer Profile was showing a date of sorts. Now it's back to showing sRGB IEC61966-2.1)
(Edited)
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Jon Kersey

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This reply was created from a merged topic originally titled Photoshop crashes when I try to print..

I have a problem printing from CS6 on an Epson Surecolor P600. I'm running OS Sierra 10.12 on a iMac 4GHz Intel Core i7.  I've tried different files- still crashes.  Error message is "Photoshop quit unexpectedly". I can print from mail without any problem but not Preview. Preview error message is: "cgpdforaster quit unexpectedly". To further complicate things, I can print from Photoshop in black and white when I select "Printer Manages Colors" in the printer set up box. The problem is when printing color and using "Photoshop Manages Colors". I didn't have any of these problems until I upgraded to OS Sierra.Any help would be appreciated!
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0joedoe0 .

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i swiched back to PScs5.5 from the latest version of Cc and it crashes too, the printer was updated earlier.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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This affects all versions of Photoshop going back to CS4.
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Ron Bellow

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Jeffrey Tranberry,
with all the super professionals posting here I hesitate to let you know that the problem affects PS Elements 13 and lower as well...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Correct. There's a separate thread for the Elements team: Elements: Crashing when printing on macOS Sierra 10.12 
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alangball

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I have the exact same problem with Lightroom, previous and latest versions. Spent over 2.5 hours with tech support (3 different people since we kept getting cut off!).
I find it frustrating that they have us go through a bunch of tests and trials when they know there is a fundamental problem.
Incidentally, they never once asked which version of OS I was using.
Having no problem printing from other programs, including Photoshop!
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Birck Cox

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This reply was created from a merged topic originally titled Can't print in Photoshop CC 2015.5.

The problem seems to be related to installing Sierra on my Mac. If I try to print in Photoshop, the app crashes. I can save the file and print from Illustrator, but I often forget. Doesn't matter which printer, either. Hitting "Print" crashes Photoshop. For whatever reason, Illustrator is spared that problem. There are other problems built into Sierra, but that's the main Adobe issue.
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Rebecca Guyver

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That is exactly my problem!
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Traci Nelson Anderson

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...same.  I am adding an extra hour or so to my workday just jumping through hoops trying to get my orders to print.  Fingers crossed that the issue will be fixed soon! 
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ray carofano

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Had problems putting my MacPro to sleep, so apple tech had me download Sierra. Now I can put my computer to sleep, but can't print. Like everyone else, Photoshop crashes when I hit print. I am a professional photographer and this is not acceptable. Come on Adobe, get with it, and fix it ASAP. It's causing havoc in the photography community.  Ray Carofano
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Bob Zahn

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Is Adobe working round the clock to fix this? Have been forced to print from jpeg. Ugh!
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Simon Isdell Carpenter

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For CS6 I read that a temporary solution is to delete the Prefs.psp file in Preferences\Adobe Photoshop CS6 Settings folder.  This sometimes works for me and only for one print...  Might give you some temporary relief in CC.  
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Birck Cox

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All these patches are just that-patches. So PS can be made to work with an Epson 79XX printer by some jiggery-pokery? So what? I have two Brother laser printers and an Epson large-format printer. None of them can print from PS, thanks to some conflict between OS 10.12 and Photoshop anyversion. Illustrator can print fine, Lightroom can print fine. Meanwhile, Adobe has made a show of coming out with Illustrator 2017 while the Photoshop barn is burning down. Go figure. Save it in PS, print it in Illustrator or Lightroom until Adobe and/or Apple get their acts together. Maybe Adobe could send out a quickie called Photoshop Print to get us all over the hump? There's a feature request for you.
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Antonio Damanti

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You are too much optimistic. Unfortunately also Lightroom has problems printing the identity plate. At least with Canon printer.
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Ellwood Nonnemacher

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Still no fix for printing???  Adobe is certainly taking their good old time dealing with it.

Yet, they are not hesitating and right on time to the second for collecting their subscription fee for broken software!!!!


(Edited)
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EARL ROBICHEAUX

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This reply was created from a merged topic originally titled CC 15.5.1--Mac Sierra.

Mac OS Sierra 10.12, PS 2015.5.1, Epson print driver V9.33 for 9900. It has been a while since printing, went to make a print this morning using Breathing Color paper and had icc profile. Under the print menu, select the Epson printer (under an ICC address), select Photoshop to manage color, select the BC ICC profile and I get the error message that I am attempting to print W/O color management. Tried all kinds of options. Still get the same message and the print was not great