Photoshop CC 15.2.1: Crashes randomly when using 'zoom' shortcut or saving

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  • Problem
  • Updated 3 years ago
  • (Edited)
I haven't had this problem previously but since updating to Photoshop CC 14.2.1 every time I use the zoom in/ out shortcut (space bar + cntrl) Photoshop crashes randomly and Windows 7 just terminates the program. Sometimes it's on the second zoom, sometimes I can use it for a few minutes before it crashes.

It's now just started to crash when I'm saving too.

My current specs are below:
Nividia GeForce GTX 285
Windows 7
12 GB RAM
Intel i79202.67 GHZ

Any suggestions on how to resolve this? I'm on a tight production schedule ans am running out of time. Does anyone know if I can go down a version if this can't be resolved quickly?
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Hayden Golder

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  • Frustrated

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does windows say the faulting module is in the crash report?

Sounds like a driver issue.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...
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Hayden Golder

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Hi Jeffrey,

It doesn't give me an error message number. It just says that its not responding and asks to close the program.

I'm updating my graphics card now... I'll let you know how I go....
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Hayden Golder

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Hi Jeffrey,

I have updated the graphics card drivers, but it's still crashing....



I found out how to install previous versions of Photoshop and have install original CC. I'll just have to use that................
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Hayden Golder

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- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-11-02T00:56:31.000000000Z

EventRecordID 116062

Channel Application

Computer MegaDeathStar

Security

- EventData

Photoshop.exe
15.2.1.257
543dbc5e
Photoshop.exe
15.2.1.257
543dbc5e
c0000005
0000000001337342
10f8
01cff637bfd4c617
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
1564afdb-622b-11e4-bc24-00248ca7d3c1
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Hayden Golder

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This it the error that is coming under the Computer Managment - Windows Logs - Application
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Hayden Golder

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Fault bucket 71473028, type 20
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 15.2.1.257
P3: 543dbc5e
P4: Photoshop.exe
P5: 15.2.1.257
P6: 543dbc5e
P7: c0000005
P8: 0000000001337342
P9:
P10:

Attached files:
C:\Users\Hayden\AppData\Local\Temp\WER4DC1.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Hayden\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_8b3e284f4fcae8c466f4b3b96555ba5470a253_11b774e1

Analysis symbol:
Rechecking for solution: 0
Report Id: 1564afdb-622b-11e4-bc24-00248ca7d3c1
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Chris Cox

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OK, that's what we needed - but that crash location doesn't look familiar. We'll have to check the buckets in WER and see if it's a common problem. (if it's not one of the top problems, then WER is a pain to search)
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Hayden Golder

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Thanks soo much for looking into this for me. Is there any other information you need at this end?
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William McLaughlin

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I too have been experiencing a similar crash when zooming in the same version.
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Hayden Golder

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7 Months down the track. still crashing... Will a new graphics card fix the problem? if so can you suggest the best options?
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William McLaughlin

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I'm getting close to a system reformat and reinstall, which I hate to do. Have you done this?
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Hayden Golder

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I haven't yet. Not planning on it. My Creative Cloud application isn't working properly anymore too. When I first posted this feed I ended up reinstalling an older version.... Still using older version. Even thou I'm paying $50 a month for software that doesn't work and haven't had a solution............................... WTF!??????????
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John Fitch

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Same issue here. Using multiple artboards if that might compound the issue.
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John Fitch

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Ye Olde Google strikes again (how the thread topic was found). However, experiencing a similar issue with the newly released version. Same dialog box like shown above, just says CC 2015 instead of cc 2014.
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Chris Cox

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That is a generic Windows crash dialog - it shows for every possible crash of applications, regardless of the cause.
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John Fitch

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Yes. My point is that there is no photoshop error displayed at all. Just that generic window. Are there other hidden photoshop crash logs somewhere?
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Chris Cox

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No, crash logs are handled by Windows, and available in the system event viewer or reliability reports.
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John Fitch

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That's a bummer as nothing is showing up in either of those locations.
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eric monge

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Same here, It occurs when the zoom reach 898%. GPU de activated in the performance settings

Here's the log
Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: Photoshop.exe
Version de l’application: 16.0.0.88
Horodatage de l’application: 55681d39
Nom du module par défaut: Photoshop.exe
Version du module par défaut: 16.0.0.88
Horodateur du module par défaut: 55681d39
Code de l’exception: c000041d
Décalage de l’exception: 000000000488f6cf
Version du système: 6.1.7601.2.1.0.256.48
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: b35c
Information supplémentaire n° 2: b35ca792d5b3a4dfaf173745aa6daaf0
Information supplémentaire n° 3: aada
Information supplémentaire n° 4: aada6fd597ff757696f19e5d151072e9
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Chris Cox

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Go install the Photoshop CC 2015 update.
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eric monge

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Well I'm using an Evaluation version of CC2015 I've installed 2 days ago:
2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The 2015.0.1 update was released late Monday night. My guess is the update will correct this problem for you.