Photoshop: Crash using layers

  • 1
  • Problem
  • Updated 6 months ago
  • (Edited)
files with more than one layer will be open and photoshop crashes after a few seconds. files with only a background layer 
will be ok. 
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Robert Vogel

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Posted 6 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you haven't doneso already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html I did a search for the email address you've used here but couldn't find any logs to look at.
(Edited)
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Robert Vogel

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photoshop crashes without an error message and only at files with more than the backgroundlayer. in cs5 are no problems.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you follow the instructions for if you don't get the crash reporter dialog in the link I posted?

Have you tried restoring your prefs? Reinstall?
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Robert Vogel

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I have restoring the prefs, and then uninstalled Photoshop with both options (keep and delete) and restarted the pc. nothing has changed.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ok. Probably best at this point to contact support directly to troubleshoot: https://helpx.adobe.com/contact.html
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Robert Vogel

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thanks, it must be a windows update. i have restore a backup from 5.1.2020 and photoshop works. now i will wait for the next update.