Photoshop: Causes my iMac to restart spontaneously and also when closing

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  • Updated 7 months ago
  • (Edited)
sometimes it recovers what I was working on, it often does not. 
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Carson

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  • Furious

Posted 10 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A system crash or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.
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Carson

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The Apple store tested the hardware, deleted the OS and reinstalled it, and I deleted and reinstalled Photoshop.  It happened three times today.  Photoshop is up to date and the OS includes all drivers in its updates from Apple. Adobe had suggested the GPU is out of date but that driver would update with Apple's updates.
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Carson

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I'd think so but at the apple store they tested and said hardware's good; Adobe said outdated GPU but all drivers are updated when Apple updates OS so it's not that either.  I have saved screenshots of many crash reports.  Some are Adobe and some Apple.  This only started three or four months ago, I've been running large (up to 2 GB) graphics files for years on this mid 2011 iMac with 12 GB RAM and AMD Radeon HD 6970M.  Adobe also recommended turning off graphics processor, which didn't fix it but did slow things down - I can watch the erase follow the cursor, same with brushes.
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Carson

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Adobe changed something to make Photoshop less compatible with the iMac a few months ago, did they not?  driver updates with every OS update.  Card is AMD Radeon HD 6970M 1024 MB,  12 GB additional memory installed.  All this worked FINE until about June.  I had Apple check the hardware, they say it is fine and the problem is in Photoshop.  I've erased the hard drive and restored without Pshop preferences a couple of times, uninstalled and reinstalled Photoshop a couple of times also.  What's up with this?  Is the mid 2011 iMac 27" really not enough computer to run Photoshop anymore?
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Carson

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Only thought it through as the problem only started a couple of months ago.  The OS is Mac OS Sierra 10.12.8

It always worked fine with graphics processor turned on; seems to crash less with it turned off, but not completely.  Other troubleshooting as above, erased hard drive and restored from external hard drive, uninstalled Photoshop and reinstalled, and while at the Apple store they uninstalled the OS and reinstalled it.
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christoph pfaffenbichler, Champion

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I am not a programmer, so my comprehension of the issues is probably no better than the average soccer fan’s ability to train a team at the Champions League level. 

But the thing remains: No application should be able to crash a modern OS. 
That was one of the benefits when Mac OSX was introduced, so if it happens some of the issues Mr.Tranberry listed would seem to be in play. 

I have reservations about some of Adobe’s decisions and I am not claiming Adobe applications are bug-free. 
But when I consider how Macintosh seems to be making the majority of its profits nowadays and what state their decision making processes seem to be in (when an engineer effectively admits that the cylindrical Mac Pro design makes it impossible to use the desirable hardware) I get suspicious about their performance in maintaining a good tabletop and laptop OS and hardware combination. 
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Carson

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Hmm.  I've borrowed my wife's earlier in 2011 vintage iMac with Sierra 10.12.6, installed Photoshop CC 2018 and though it's slow it works fine.  All my previous comments are obviously off base.  It has to be something in the permissions or something on my machine; though when I get it back from the Apple store they're to have loaded 10.12.something instead of 10.13 High Sierra. 
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Todd Shaner, Champion

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You menion, "12 GB additional memory installed.  All this worked FINE until about June.  I had Apple check the hardware, they say it is fine and the problem is in Photoshop."

Who installed the memory upgrade using what manufacturer's memory modules? We've seen numerous similar posts with crash issues that were due to incompatible memory upgrades. I suggest you try uninstalling the memory upgraded and see if that resolves the issue. Yes,' I know the Apple store "tested" the system, but that doesn't always find application induced issues running under the OS.
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Carson Barnes

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Crucial; they were in for four or five years before the crashes started. Think I ruled out incompatibility between Adobe and Apple programming, as I have downloaded Photoshop CC 2018 onto my wife’s slightly older iMac running 10.12.6 and it works fine though slower. I’m likely getting my machine back tomorrow from the Apple store and I’ll see what they recommend.