Elements 15: Can't open my picture.

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  • Updated 4 weeks ago
  • (Edited)
I am using photoshop elements 15 and trying to open one of my pictures to resize it while working on my online course ......  " Learn photoshop elements 15 "     at the same time  so I am a novice at this.   I am getting the message 
" could not complete your request because reading arithmetic coded jpeg files is not implemented "
Can anyone advise me , can I do something to open this file.
Thankyou
Photo of Chris Marshall

Chris Marshall

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Posted 1 month ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Could you post a copy of the file you're having trouble with for us to try and help troubleshoot.