Photoshop/Camera Raw won't open RAW files/DNG

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  • Updated 3 months ago
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Hi guys,

I want to open a dng file/Raw file but camera Raw won't open.

Here are the things I've tried.
  1. Uninstall and reinstall Photoshop and purge the cache.
  2. Install Camera raw from this link https://helpx.adobe.com/nz/camera-raw/kb/camera-raw-plug-in-installer.html.  Then restart.
I have the latest updates installed



This error keeps popping up and all the link does is send me to an error 404 page.




So still nothing. Does anyone have a solution to this please and thanks
Photo of Keith Mernagh

Keith Mernagh

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Posted 3 months ago

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3 months ago
Photo of Roelof Moorlag

Roelof Moorlag

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Is it possible that this file is corrupt? You could share it here for us to try
3 months ago
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Zigi Putnins

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what camera is the raw file for? perhaps it is not supported by adobe yet?
3 months ago
Photo of Keith Mernagh

Keith Mernagh

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So I tired a different dng file from my hard drive and that worked. I never thought it could have been the file. It was from a program called Topaz Denoise AI and when saving out in DNG it seems to make the files corrupt. Might be a bug on the software's end.

Thanks for the help guys
3 months ago
Photo of Zigi Putnins

Zigi Putnins

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so a DNG file is an open standard. RAW is proprietary. 
What type of file is it? 

looks like a DNG, not a raw. 
3 months ago
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Keith Mernagh

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It was originally a PSD and I exported it out as a TIFF. I then brought it into Topaz Denoise AI and saved it out as a DNG.
3 months ago
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Brian Pierce

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Open it in Topaz and save as TIFF - see it that works

3 months ago
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Keith Mernagh

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Hi Brian,

Yes saving it as TIFF, PNG or other formats does work. I was just hoping to have DNG format though.

My phantom error with camera RAW is fixed so that's good ha.

Thank you.
3 months ago
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Brian Pierce

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It looks like its a problem with Topaz then, not writing DNG files in compatible format and not  photoshop issue s such. Having said that Topaz seems to claim it is compatable  https://help.topazlabs.com/hc/en-us/articles/360022364172-JPEG-to-RAW-AI-File-Output-Support 

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