Photoshop CC 2019: Text appear clipped on screen

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  • Updated 6 days ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Photoshop CC 2019: Pixel Glitch - Text cutoff

I updated to the latest version today and I'm getting a bug where some layers appear truncated/cropped on screen. At 'actual' size they're fine, but any reduction and they appear cut as per the below images, one which should be a feathered edged drop shadow, the other shows text cut off. If I save off a jpeg, it's fine, so it's just the view on screen.
It's impossible to design this way!
Anyone else seeing this issue?

 
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Andy Pilkington

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Posted 2 weeks ago

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Photo of Jamie Hohnadel

Jamie Hohnadel

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My coworker and I are having this same problem except it actually does export to jpeg, gif, etc with this glitch, and zooming in and out aren't even fixing it. Especially problematic working with gifs as every time you choose another frame it cuts off text, and you can return to the previous frame and it will be cut off again even if you just fixed it. The crazy part is that you can nudge the layer, and it will crop a different way, then nudge it again and it will be fine, then nudge it again and it will crop yet again. This is incredibly frustrating and has totally disrupted my workflow over the past few days! Literally impossible to make animated gifs right now. I even tried to change the text layer to a smart object - it still happens. Then tried changing the text layer to a rasterized layer - it still happens! I can't find any workarounds except just trying over and over until you maybe get lucky. 


Shows up like this

Then I nudge it to make the glitch disappear

Then it reappears as soon as I'm on the next frame. And if I try to go frame by frame it doesn't even work because as soon as I select a different frame, it changes all the other frames to have the cropping again. :/
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Jamie Hohnadel

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Also it's not just the movement of the affected layer that causes issues - I tried changing the transparency of a completely different layer and every time I move the slider it causes glitchy cropping effects on any other text layer in the file:





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Jamie Trosen

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Found a fix for this on a seperate issue - go into Preferences > Performance and turn on "Legacy Compositing" and it fixes the issue completely!!!
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Andy Pilkington

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Nice one, fixes mine too! Thanks Jamie. 
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Ed Griffin

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I am having problems with this bug too.  Thank you for posting about the "Legacy Composting" setting. I will try that.
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Hannah Nicollet, Quality Engineer

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Thanks for the report. As Jamie said, the current workaround is to Enable Legacy Compositing (Preferences > Performance and turn on "Legacy Compositing"). We will post to this thread when the issue is resolved.

Regards,
Hannah
(Edited)
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Andrew Sender, Employee

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Hi,
Thank you addressing the issue here and helping workaround the it.  Our engineering team is looking into this.  In meantime, can you please share your Help -> System Info in this thread.  Thanks!

Sincerely,
Andrew
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Jamie Trosen

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Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Number of Launches: 381
Operating System: Mac OS 10.12.6
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
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clgpu[0].CLPlatformVersion="1.2 (Nov 13 2017 23:06:50)"
clgpu[0].CLDeviceVersion="1.2 "
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License Type: Subscription
Serial number: 94070943618825193067
GUIDBucket:
Application folder: /Applications/Adobe Photoshop CC 2019/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 951.8G, 526.5G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Plug-ins/

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   Chalk & Charcoal 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
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   Stained Glass 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   STL 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Sumi-e 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Virtual Reality Modeling Language | VRML 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Water Paper 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 20.0.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wavefront|OBJ 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Wind 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 20.0.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   Retouching tools  1.3.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/Retouching Tools/index.html”
   com.adobe.inapp.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/purchaseStock.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/purchaseTypekit.html”
   Home  2.5.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2019/index.html?v=2.5.2.15”
   Blendit  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/Blendit/index.html”
   Export As  4.6.3 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”
   com.adobe.Butler.backend  2.1.1 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
   New Document  2.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.5.1/fnft.html?v=2.5.1.8”
   Ultimate Retouch 3.0  3.1.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/Ultimate Retouch/index.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  4.6.3 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE
Photo of Kristen Lourie

Kristen Lourie

  • 2 Posts
  • 1 Reply Like
This reply was created from a merged topic originally titled Photoshop CC 2019 Bug: Type layer randomly cropping/getting cut off constantly.

Hi! Ever since I updated to 2019 CC Photoshop when I'm using files with multiple text layers the text layer will randomly cut off. The only way to fix the type layer is to move it up once and then back down then it goes back to normal. Its not just a viewing problem, when i export the images it's still cropped. I feel like I'm taking crazy pills and this is adding a ton of time to my work load, what the heck is going on??
Photo of Jamie Trosen

Jamie Trosen

  • 16 Posts
  • 6 Reply Likes
The current workaround is to go to Preferences > Performance and check on "Legacy Compositing" which fixes the issue for now, and Adobe is working on a more permanent fix.
Photo of Rosa

Rosa

  • 221 Posts
  • 122 Reply Likes
Photoshop CC 2019 is a nightmare. I've rolled back to the previous version. I'm much happier now.
Photo of Kiersten Violette

Kiersten Violette

  • 1 Post
  • 0 Reply Likes
I tried to do the Preferences > Performance and I get a program error. -.-
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

  • 711 Posts
  • 295 Reply Likes
Hi Kiersten,

That's really strange. Can you reset your preferences and try it again?

Thanks,
Hannah
Photo of Ed Griffin

Ed Griffin

  • 2 Posts
  • 0 Reply Likes
I got this error not just with text layers, but also with raster and vector layers. Legacy Compositing did seem to help though.

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