Photoshop: Image corruption on MacOS 10.10

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
When changing the colours in Hue using the sliders sometimes my image suddenly develops blocky squares all over in black and various colours. It gets into lots of different layers and increasing gets worse. Unless I saved before this started happening then the file is lost. It seems to spread into other unopened files on the desk top too. This is loosing me days of work. I have brand new mac book pro and wacom. HELP!
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Elizabeth Walkley

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  • frustrated

Posted 4 years ago

  • 1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Photoshop? What OS/version are you running on?
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Elizabeth Walkley

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os 10.10 and a trial version of the newest photoshop.
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Elizabeth Walkley

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This used to happen on my 2011 iMac and an older version of photoshop so I was hoping with the new machine and newer photoshop I would get the issue any more, but I am.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you files stored locally? Synced to a cloud service? On a server?
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Elizabeth Walkley

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files were on a desk top file, not synced to anywhere.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Elizabeth Walkley

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http://feedback.photoshop.com/photosh...

Hi Thanks for getting back to me. unfortunately in a frustrated rage I deleted the photoshop trial I was using. I have put a link in of another thread that looks like the same problem I am having.
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Chris Cox

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Most likely you were encountering some of the video driver bugs introduced in MacOS 10.10. Apple is aware of these driver bugs and working on a solution.
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Neil Lewis

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Turning off 'OpenGL' in PS preferences, and 'Reduce Transparency' in your System Preferences (Accessibility / Display) should help reduce graphics card issues.
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Elizabeth Walkley

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Thanks Neil. I will do this and keep my fingers crossed.
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Elizabeth Walkley

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Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x64
Operating System: Mac OS 10.10.0
System architecture: Intel CPU Family:6, Model:70, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2600 MHz
Built-in memory: 16384 MB
Free memory: 10067 MB
Memory available to Photoshop: 15286 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Disabled.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 NVIDIA-10.0.43 310.41.05f01
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce GT 750M OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1440
Video Renderer ID: 16918311
Video Card Memory: -2047 MB
Serial number: 95479548585037809546
Application folder: Macintosh HD:Applications:Adobe Photoshop CS5.1:
Photoshop scratch has async I/O enabled
Scratch volume(s):
Macintosh HD, 930.7G, 892.4G free
Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS5.1:Plug-ins:
Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.1.74.12761 64.452786
adobe_caps.framework adobe_caps 4.0.42.0 1.242162
adobe_oobe_launcher.framework 2.0.0.36
AdobeACE.framework AdobeACE 2.16.36.12130 64.449933
AdobeAGM.framework AdobeAGM 4.20.69.12130 64.449933
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.5.101.12636 64.436825
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.5.101.12636 64.436825
AdobeBIB.framework AdobeBIB 1.2.02.12130 64.449933
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 64.449933
AdobeCoolType.framework AdobeCoolType 5.07.83.12130 64.449933
AdobeCrashReporter.framework AdobeCrashReporter 5.5.20101001
AdobeExtendScript.framework AdobeExtendScript 4.1.28.12764 61.452840
adobejp2k.framework AdobeJP2K 2.0.0.12130 64.181312
AdobeLinguistic.framework 11696
AdobeMPS.framework AdobeMPS 5.5.0.12130 64.450375
AdobeOwl.framework AdobeOwl 3.0.93 61.433187
AdobeOwlCanvas.framework AdobeOwlCanvas 3.0.68 61.2954
adobepdfl.framework AdobePDFL 9.9.0.12130 64.341419
adobepdfsettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 5.5.0.1265
AdobeScCore.framework AdobeScCore 4.1.28.12764 61.452840
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 64.140949 64.140949
AdobeXMPFiles.framework AdobeXMPFiles 64.140949 64.140949
AdobeXMPScript.framework AdobeXMPScript 64.140949 64.140949
aflame.framework AFlame 1.0.44.12636 64.444140
aflamingo.framework AFlamingo 2.1.103.12636 64.436825
ahclient.framework ahclient 1.6.0.20
aif_core.framework AdobeAIF 2.0.00 53.419149
aif_ogl.framework AdobeAIF 2.0.00 53.419149
AlignmentLib.framework xcode 1.0.0.1
amtlib.framework amtlib 4.0.0.21
amtservices.framework 4.0.0.21
asneu.framework AsnEndUser 1.7.0.1
boost_threads.framework boost_threads 5.0.0.0
Cg.framework NVIDIA Cg
data_flow.framework AdobeAIF 2.0.00 53.419149
dvaadameve.framework dvaadameve 5.0.0.0
dvacore.framework dvacore 5.0.0.0
dvaui.framework dvaui 5.0.0.0
FileInfo.framework FileInfo 64.140949 64.140949
ICUConverter.framework ICUConverter 3.61 "11" "." "6654"
ICUData.framework ICUData 3.61 "11" "." "6654"
image_flow.framework AdobeAIF 2.0.00 53.419149
image_runtime.framework AdobeAIF 2.0.00 53.419149
LogSession.framework LogSession 2.0.1.011
PlugPlug.framework PlugPlug 2.5.0.232
UpdaterNotifications.framework UpdaterNotifications 2.0.0.15 "2.0.0.15"
wrservices.framework

Installed plug-ins:

Accented Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc. All rights reserved. - from the file “AdobeADM.bundle”
Angled Strokes 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1993-2011 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 6.3 (79), Copyright © 2010 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©2002-2011 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1993-2011 Adobe Systems Incorporated - from the file “Clouds.plugin”
Color Halftone 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©2003-2011 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Difference Clouds 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1993-2011 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1997-2011 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Enable Async I/O 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] © 2004-2011 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
Extrude 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1990-2011 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Fresco 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Grain 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 12.0, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 12.0x001 ©2001-2008 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Lens Blur 12.0, Copyright © 2002-2010 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 12.0.2, Copyright © 2002-2010 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 12.0.1, Copyright © 2001-2010 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1993-2011 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Measurement Core 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1993-2011 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Mezzotint 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
MMXCore Routines 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1990-2011 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1990-2011 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1993-2011 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
OpenEXR 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1989-2011 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Picture Package Filter 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1993-2011 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1989-2011 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1989-2011 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©2003-2011 Adobe Systems Incorporated - from the file “Radiance.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web & Devices 12.0, Copyright © 1999-2010 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 12.1, Copyright © 2011 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shear 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smart Blur 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1993-2011 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sumi-e 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Targa 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Underpainting 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 12.0, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Water Paper 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wind 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch] ©1989-2011 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Plug-ins that failed to load:

Lighting Effects NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Lighting Effects.plugin”
Send Video Preview to Device NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “FireWire Export.plugin”
Variations NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Variations.plugin”
Video Preview NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “FireWire Export.plugin”

Flash:
Mini Bridge
Flash
Access CS Live
Flash
Kuler
CS Review
Installed TWAIN devices: NONE
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Elizabeth Walkley

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Elizabeth Walkley

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Hi Jeffrey, My problem is still apparent. Can you help out at all?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Your Mac OS is missing an update 10.10.1. You're also using a version of Photoshop that two versions old.
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Elizabeth Walkley

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Hi , thanks for getting back to me. Yes I re installed my old photoshop after the trial of the new one did the same thing (the first image on the post was on the new trial). I have just up dated to 10.10.1 after speaking to Apple care and am seeing how I go.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds good.
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Elizabeth Walkley

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Hi Again. So after happening again I decided to
take my macbook pro back and get an iMac instead. I installed PhotoshopCC2014 and the first file I work on gets affected.
I'm on OS 10.10.1

Apple say this is a software issue.
Adobe say it is not a software issue but a file issue. It makes sense that this is a file issue as it is happening to me on multiple computers, however I only ever created the files in photoshop. Is it some kind of Virus? It is driving me crazy.
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Radio Beachbum

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I have exactly the same problem. Very frustrating indeed, I have been experiencing it for quite a while. Can't imagine we are the only ones!
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Elizabeth Walkley

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Hi Beachbum, I'm sorry that you have this problem too as it sucks. I am sure we are not the only ones, though when you speak to adobe or Apple they assure me that we pretty much are.
I'm starting to think I'm just going to have to live with it as its affected the last 3 macs I've used on 2 different versions of Photoshop. I've considered going back to an old mac and OS with CS4 or maybe trying a PC? I'm a freelance illustrator so I'd love to find a solution.

At the moment I just save all the time and as soon as I see the corruption take place I shut down my file without saving and shut down my mac. On re starting I am usually ok at the last point of saving as long as I didn't save when the corruption had already happened. It's a faff and definitely not how you want to be working on a computer and software that has cost you thousands of pounds.

This makes me feel GRUMPY face
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Elizabeth Walkley

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I've always used genuine photoshop.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Anything is possible. If we can reproduce the problem consistently we have a better chance of figuring out what's causing it. Hardware related failures or other conflicts are more difficult to track down.
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Radio Beachbum

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Just joining in on the problemsolving: to be honest, it really feels like a glitch. I had the same problem with several computers: from powerbook to macbook to imac. So it was not a configuration issue with hardware as such. I thought that it might occur because of intervenience by other autosavers, such as time machine, dropbox or clouds.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That's another possibility (I asked about that earlier in the thread: http://feedback.photoshop.com/photosh...) I've seen people get corrupted files by having a nested synced folders for CC and Dropbox where multiple services are trying to write over one another. If you can eliminate these types of variables, and reproduce the problem with consistent steps saving to a normal, local directory, then we can investigate. We've been unable to reproduce this problem in house either because our system/network configurations don't match the affected systems. The key is to figure out what the affected systems have in common.
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Elizabeth Walkley

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I often work by dragging layers from other psd files and to create collages. Then I change the colour of the layers in hue/saturation. This seems to be when the corruption occurs. Thanks.
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Radio Beachbum

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Right now I experience the same problem again.

Hardware:
I have a brand new Imac

Software:
Made a clean install

I do not work on dropbox, since that might create corruption.
Very frustrated.