Photoshop blacking out and not loading properly

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  • Problem
  • Updated 9 months ago
  • Solved
Has been working fine for months and then all of a sudden when I open it, it's black and I can't touch any buttons. 

I google searched until I could find a chat person, and they "cleaned" adobe and reinstalled and finally got it working, but about 2 days later, I'm having the same problem. 
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C W

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Posted 10 months ago

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Hannah Nicollet, Official Rep

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Hi Christy,

Eek! Thanks for the report. Can you go to Help > System info and then copy and paste the contents of that window?

Regards,
Hannah
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Hannah Nicollet, Official Rep

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Would you mind running a test for me? Go to Photoshop > Preferences > Performance and uncheck "Use Graphics Processor" then try it again?

Thanks,
Hannah
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C W

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It won't even let me push ANY buttons in photoshop.

I managed to get another tech support on the phone and he said he thinks I was opening up Photoshop wrong. Not sure how, it's pinned to my computer and I click it to open, same as I do everyday. Funny thing is, he didn't try to open it first, he went into the settings, changed some numbers and such and then deleted and reinstalled and it worked fine. Hoping it doesn't happen again. I feel like they are playing a guessing game.
Photo of C W

C W

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Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

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Thanks for getting back to me. When I saw the menu at the top I naively assumed you could use it - ha. Glad they got you up and running again. I'm going to mark this as solved but feel free to come back to this thread if it happens again and we could always reopen it.

Best,
Hannah