Photoshop and Topaz Texture not working

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  • Updated 3 months ago
I have Topaz Texturizer plugin and when I open it the first time through PS CC 2019 I see the texture on my paper, I apply it and then I click "Ok". It then closes Topaz and returns to PS without applying my texture.  If I try to go back to the plug in it refuses to open it. I have to close out PS and it will open it on the first try, but again will not apply the texture. 

I am on Windows 10, PS CC 2019 64bit.  
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Julie Stiltner

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Posted 3 months ago

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Steve Kenny

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Running PS CC 2019.1.3 and Topaz Texture Effects 2, I was unable to replicate the issue you are having. I am also on Windows 10 64 bit. Have you tried reinstalling your Topaz plug-in?
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Julie Stiltner

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I reinstalled it yesterday directly from their site so I would have the latest version.
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Julie Stiltner

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I just tried to open the image in just Topaz Studio and apply the texture.  As soon as I hit "Apply" it closes out the program. 

If I try it through PS, it applies it but never changes it in PS. 
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Cristen Gillespie

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Ditto on the reinstall. It's working for me, too. I've had the same thing happen before with a couple of their standalones, contacted Topaz, and they said I wasn't running the latest and greatest version. They do sometimes update these even if they're not part of Studio. So also check to see if there might not be an update to what you have. If you have the latest, and a reinstall doesn't work, then I'd suggest you contact Topaz. They've always been really good at responding quickly during the work week.

You might also try it through Topaz Studio? That's free for the basic, and all your plugins are recognized and updated to the Studio version, as well as having the standalone which you can access through the Studio. That's sometimes more reliable than getting to the plugins directly from PS. I use Texture Effects in the Studio, (and didn't have to pay for it, since they honor their promise that you buy it once). The plug-in version doesn't give you the editable Smart Object. It merely returns the results to the Studio as a flattened, filtered layer. But it might get you going faster if you do that while waiting for them to respond to the problem.
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Rosa

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It's working for me. Usually when I launch any of the Topaz filters, if there is an update, Topaz will ask if you want to update.

However, I've found Topaz support to be very helpful and responsive to emails.
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Julie Stiltner

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Well for some reason it is not working for me and I just reinstalled it yesterday from their site so I know I have the latest updates. 
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Julie Stiltner

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I am using Topaz Studio. Am I doing something wrong?  I am looking for it to change my paper in PS, does it change it somewhere in Studio and I need to open it in there? 

I reinstalled it yesterday directly from their site and it said it was the latest version.
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Julie Stiltner

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I think it is my graphic card.  I did a google search on Topaz website and they said if it is crashing it is most likely the graphic card is out of date. Mine is, but they no longer have updates for it so I guess I am off to buy a new one. 

Thanks for your help.
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Cristen Gillespie

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Ah yes, those graphic card requirements. Very hard on us, no matter what company's software we're using.  I'm glad you found their online help helpful.