Photoshop and Illustrator CC 2017: Unable to create a new file

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  • Updated 1 year ago
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  • (Edited)
I just purchased Creative Cloud recently as well as a Lenovo Thinkpad 50 using Windows 10. Photoshop and Illustrator both have same issue. 

Application is already open and  it won't allow me to create new files.

A blank NEW window appears. Nothing to select.
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Howard Simpson

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Go to Edit > Preferences > General... and check "Use Legacy "New Document" Interface"