Photoshop 3D layers glitch

  • 1
  • Problem
  • Updated 9 months ago
  • (Edited)
On my machine when I am using the 3D feature at certain points randomly (it has only happened a few times) the layer takes on the appearance of the layer next to it. I'm not sure what would cause this. 
 
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Wes Kroninger

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Posted 10 months ago

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Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

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Hi Wes,

Your video is currently unavailable. Is this still an issue for you?

Thanks,
Hannah
Photo of Wes Kroninger

Wes Kroninger

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Yes, The video plays fine for me. Try it again. 
Photo of Wes Kroninger

Wes Kroninger

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I would really love to get some insight to this issue. 
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

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Hi Wes,

Are you sure that the privacy settings on that video allow others to view it? When I go to your video this is what I see:

 

Thanks,
Hannah
Photo of Wes Kroninger

Wes Kroninger

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I'm sorry. Try it now. 
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

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Hi Wes,

Are you on Mac or Windows? I've had a few people take a look at your problem and it has been suggested that it might be a driver or video card related issue but we need more information.

Would you please send me a screen capture of your system info from Photoshop and also the information on your system?* Then you can either paste the document here or I could email you. 

Thanks,
Hannah

For Photoshop info: Help > System Info 
For Mac Info: Click on the Apple in the upper left of the screen and then About This Mac
For Windows: Click on the Window in the bottom left corner, then Settings > System > About 

To take a screen shot:
• Mac: Shift+Cmd+F3
• Win: PrtScn
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Wes Kroninger

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Hannah, 

Thanks for responding. It is actually my production staff's computer. They are PC based. Here are the specs they've given me all with 1024 MB VRAM. We are running multiple machines. These are all the specs for all machines. 

 
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Hannah Nicollet, Official Rep

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Thanks Wes. Could I also get the Photoshop System info from you? This screen shot is from a Mac, but it will be in the same spot on a PC.

Thanks,
Hannah