Photoshop 21 (CC2020): Often crashes/ responds slowly/ does not respond on MAC

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  • Problem
  • Updated 6 months ago
  • (Edited)
I have updated my Photoshop CC from 2017 to 2020. However, as I use my Photoshop CC2020 it always runs slowly or even crashes/refuses to respond on my 2016 Macbook Pro (Mac Mojave 10.14.6), despite having an AMD RX570 External GPU used already. I really need my Photoshop working or else I will lose my job! 

Is there any solution for this?
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Hei Long LUK

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  • anxious and livid

Posted 7 months ago

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Andrew Sender, Employee

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Hi Hei Long,
We are sorry for the issue.  Does disabling Preferences -> Performance -> Use Graphics Processor prevent the crashes from occurring?

Sincerely,
Andrew