Photoshop 21.2 does not detect graphic card anymore

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  • Updated 3 weeks ago

This conversation has been merged. Please reference the main conversation: Photoshop 21.2: Not detecting older GPU's

The new version of Photoshop 21.2 doesn't detect my graphic cad any more (Radeon HD6570).

Under the support direction, I tried to reinstall the last diver version but with no success.
The only solution was to restore the previous version of Photoshop 21.1.3

There is a chance to fix the problem?

If the card support it will not be restored the I will need a new card or move to another software
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Roberto Incerti

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  • sad

Posted 3 weeks ago

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Phillip Turner

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I also have the HD6570. In the Performance tab of preferences I no longer see the card name but the Graphics Acceleration option is still available. I have tried using Ps 21.2 with this enabled (and all 3 modes) and disabled and so far I see no difference. 

The system info (under help menu) does show the card model ...

OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
glgpu[0].GLName="AMD Radeon HD 6570"
glgpu[0].GLVendor="ATI Technologies Inc."

My video driver appears as 16.2.1 in some places but the version is ...

There is an update available to 16.60.2011-170210a-311199C-ATI (WHQL) but I have not updated.

I am not sure if this is helpful.
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Ged Traynor

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