Photoshop 21.1 Crashing on Launch - macOS 10.15.x

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  • Updated 1 month ago
The latest update is causing continual crashing on launch. I am able to open a file but as soon as I try any action / file open / access preferences, Photoshop instantly crashes for no reason. This has rendered my ability to do client work to zero which is costing our agency money!
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Creative Team Meta

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Posted 2 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the crash log say in it?

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

What sort of troubleshooting have you tried? https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html
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Creative Team Meta

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Hi Jeffrey,
Yes I have submitted multiple crash reports. I have removed user prefs, uninstalled, reinstalled, rolled back to the previous version ( which created an error on save for web export ). So Without rolling my operating system back to allow for an older version below 21.1 ( which I'm not prepared to do ) I'm pretty much stuck until there is a patch.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version did you have installed prior to 21.1? 21.0.3? You should be able to roll back to the that update.
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Creative Team Meta

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Yes, correct 21.0.3 - Rolling back to that version throws up program errors at the time of export. So we can work within files make edits etc, but when we need to export for web ( Create previews ) there's an error panel that warns of a critical program error and command cannot be completed.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does disabling "Use Graphics Processor" stop the crashing?
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Creative Team Meta

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No I've tried that as well. I've even tried turning on and off again.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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When you submitted the crash logs, did you include the email address you've used to sign in here? Or a different one?
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Creative Team Meta

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I used jamie@if that helps. We have multiple users within the agency under team but I used my personal work email to log the report.
(Edited)
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David, Official Rep

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Howdy "Jamie"

My name is David and I work with Jeff on Photoshop.  Would you be interested in doing a web-hosted screen-share to get to the bottom of this bug ASAP?  All you need is an internet connection and (preferably) a phone line.

Just ping me back here and I can schedule a time with you.  8-)

Thanks,
David 
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Vinod Balakrishnan

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Please try disabling font preview and see whether it solves the problem. 
-Vinod