Photoshop 21.1.3: MANY BASIC dialogs not responsive

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This conversation has been merged. Please reference the main conversation: Photoshop 21.1.3: Hue Saturation dialog not responsive

Others are reporting similar issues, even image/adjustment/brightness-contrast simply does not accept any input and is unresponsive, while the application is still running and not reporting unresponsive. Requires force quit. MacBook Pro 2016 15" Catalina 10.15.4, 16 GB ram, 60 GB free drive space, Radeon Pro 450 2 GB, Intel HD Graphics 530 1536 MB BAD bug, makes PS unusable for basic functions. Not acceptable.
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John Kahler

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Posted 1 month ago

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george sheen

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Same issue here. iMac with same OS. Brightness/contrast and color balance adjustment hangs the app
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Dave Grainger

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John: It looks to me that you actually have a hardware problem and not a "bug" as you do not have very much drive space left,  have outdated video circuit with inadequate amount of video memory, and are on the very low edge of sufficient RAM to run Photoshop. 

With that small amount of RAM and the size of 21.1.3 and that tiny remaining drive space, what may be happening  is that Photoshop and your work and the OS have to swap out to disk (virtual memory) but there is no room to do so.

I recently saw a photo from Pakistan of a four cylinder 1980ish Datsun pickup loaded with so much stuff that it jammed under an overpass. That driver really needed a bigger truck!

For some reason which I do not understand, people tend to blame the software first and do not notice that they are trying to use a golf cart to haul boulders.

Time for a new computer!



.
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John Kahler

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Really? Nonsense. It worked FINE before yesterday. Tiny space? 25% of the SSD drive is free. Apple says 10% is minimum. I've routinely pushed them further.  It is used ONLY to store applications, I have many TB of external drive space - and my images on a RAID. No other apps running last night (it was a late thing I was doing for my wife). Memory is just fine, I monitor it AND processor and they were hardly breaking a sweat. And the images were scans of old photos, 176 K. Repeating, 176 K. Last week I was working on 30 GB images with multiple layers. Nope, sorry. And machine works GREAT running FCPro X with 4 streams, which takes a heck of a lot more resources than editing a 176K image in Photoshop. Just for fun, right now I opened that 176K B&W image (which PS says is 3.1 MB in PS), have a browser with 60 tabs open, AND Final Cut Pro, AND Screen Share of my iMac, AND Excel, and still 5 of 16 MB memory free AND 6 core processor is running at about 12 percent with zero cache lookups. 

To be very clear, unlike last night I have a bunch of applications including FinalCut Pro X running, last week with the previous release of PS I was editing 30 GB files, last night I had ONLY PS open and was working on 175 K images (after having no problem with other similar images the night before). Your Datsun metaphor is quaint, but the ONLY variable that changed is PS update. I've been using Macs and PS since the SE 30, I have a pretty good idea of how they work.  And the ONLY difference last night was PS update. Last night I had shut down and restarted a time later so the only application (other than speed test, which loads on start up) running was PS. Tried the image again and failed just now, while a project I opened in FCPro is running just fine. Have to admit, when I went to force quit PS  I realize I actually has TWO browsers open today. Yeah, this 4 year old Mac is a 1980s Datsun. It _can't_ be the only changed variable I know about, updated PS, that is the issue. Jeez.
(Edited)
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george sheen

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Yeah same here. I had photoshop, Lightroom, Adobe media encoder, Adobe premiere, and topaz denoiser AI open at the same time last week and multiple raw files on the go and no issues.

Btw if it helps, there seem to be some short term workarounds while we wait for Adobe. Eg I Am finding levels works fine even though brightness/contrast doesn’t.
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John Kahler

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Yup, used that workaround. And when I was working on the 30 GB images I also had FinalCut pro running (was making a video with both motion and still image tracks) and had Lightroom Classic (all current versions) running at the same time, along with a browser so I could transfer video clips. A lot of what I've been doing recently has that combo open so a choir group I work with has some videos together for "live" Zoom concerts. That I was having trouble with scanned 55 year old 3.5 square B&W photos was really surprising. Not pushing the resources at all. And I find can really push this machine.
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george sheen

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Well my iMac is relatively new and has lots of RAM. It's been running Photoshop for years without issue until this update. These are software bugs that need to be fixed. Hopefully soon.
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Tim Neeley

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It seems like everytime there's an issue, Catalina is involved.
This has been going on for at least 8 months—Catalina has caused so many problems with PS that I've declined updating the OS to Catalina.

I was working on a Clients brand new imac that had Catalina on it and we ran into so many problems that we had to send it back to Apple to completely reformat the drive and have them reinstall High Sierra...Luck for us, because it was a new imac we didn't lose any work.
(Edited)
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John Kahler

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Except Catalina 10.6.5 was released 2 MONTHS ago (March 24, 2020), and Photoshop 21.1.3 was released YESTERDAY.  So, no, it's NOT Catalina. Photoshop changed. Have no idea why you had your issue, but, nope, not the OS. Not when 10.6.5 has been in release for 2 months.
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Dave Grainger

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George Sheen:  Software bugs perhaps, but they are Catalina bugs not Photoshop, else everybody would have the same problems.
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John Kahler

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A number of folks ARE having the same problem. Catalina didn't change, Photoshop did. Overnight things that worked in previous version now didn't. I've been using it since literally version 1 on a Mac SE and this is really concerning.
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Dave Grainger

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No one on Windows nor earlier versions of MAC software OS seems to report this problem. Also: have you read my suggestions about RAM and drive space and virtual memory and video?
(Edited)
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John Kahler

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Yeah, and they're nonsense. Others on Catalina are NOW having the issues that DID NOT EXIST literally the day before.See my response. Including actual data. You think I just fell off that 1980 Datsun? Hardly.
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John Kahler

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And here are the specs for Photoshop from Adobe (https://helpx.adobe.com/photoshop/system-requirements.html):

Processor Multicore Intel processor with 64-bit support

Operating system 
macOS version 10.13 (High Sierra), macOS version 10.14 (Mojave), macOS version 10.15 (Catalina)

RAM 
2 GB or more of RAM (8 GB recommended)

Graphics card
nVidia GeForce GTX 1050 or equivalent; nVidia GeForce GTX 1660 or Quadro T1000 is recommended

Hard disk space
4 GB or more of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system)

Monitor resolution
1280 x 800 display at 100% UI scaling with 16-bit color and 512 MB or more of dedicated VRAM; 2 GB is recommended*

OpenGL
OpenGL 2.0-capable system

Internet
Internet connection and registration are necessary for required software activation, membership validation, and access to online services †

Yeah, it's not an nVidea card but all the specs are at or ABOVE adobe recommended. It's certainly sufficient for 176 K 8 bit BW images considering it worked just fine last week with 30 GB RAW images.
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John Kahler

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Let me note, there may be an INCOMPATIBILITY issue but since Catalina has not changed and PS has, blaming Catalina (and ESPECIALLY my 1980 Mac) is interesting. Enough of this for now...
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george sheen

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These features of Photoshop worked fine the day (and the months) before I installed the update, so clearly the product can work in Catalina; whatever changes Adobe made to the updated version were not tested properly in that OS. Adobe advertises that this product works on a Mac, I have the most current version of the OS, and I pay the same monthly maintenance fee as everyone else.  I expect Adobe to fix the issue or to tell us they have abandoned the Mac operating environment.
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John Kahler

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Like George says, they worked the day before the update. I was continuing to work on a sizeable collection of images, 2/3 of the way through, and reminded that the new version was installed. Fine, no problem, right? I was, should I say, taken aback that so many basic features which had literally worked the day before was now not working. Catalina didn't change, Photoshop did. Guaranteed. 
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Nicolas Picard

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Don't waste your time debating on the configuration of your hardware. I created a thread about the exact problem. https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-1-3-hue-saturation-dialog-box-bug?utm_source=notification&utm_medium=email&utm_campaign=new_reply&utm_content=reply_button&reply[id]=20541203#reply_20541203

This has been identified as a bug by Adobe's team who are currently investigating the bug. For now, the only known workaround is to deactivate the rulers and / or manipulate the broken dialog boxes out of Photoshop (so sick). For me, deactivating the rulers ruled. 

Although, that's crazy cause some of the people here are participating to the other thread and everyone knows it's an actual bug... 
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John Kahler

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Thanks Nicholas! Yeah, rules were on. And turning the off "fixes" it. Missed that thread when I searched since I has already adjusted the images for color in Lightroom.

As a longtime Mac and Photoshop user I've seen issues (and I run a cloud software company), and pretty much the latest change is the one that's the culprit. Hardware doesn't suddenly have a problem with a minor release.

Thanks again!
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george sheen

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Thx Nicholas
(Edited)
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Nicolas Picard

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You're welcome John. If I can help with skepticism, it's a pleasure. And don't forget to erase your prefs. Just kidding.  
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Nicolas Picard

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And you're true. The problem with Photoshop is that this ol' good soft suffers from different tragedies. The first one is this mess of functionalities. What is that soft for? 3D ? Photo editing ? Webdesign ? The whole thing has become very complicated, and very very heavy.... Secondly, Photoshop's legacy is a serious weight, builds are released but not tested as they should be. We all pay for decades for functionalities we don't even need. The other day, I could not do anything because of libraries that were not able to connect, for no reason... Personally, I would be happy with a simple working soft. Migrate to Metal, simplify this hybrid monster and be as fast as Affinity Software, or at least like XD, no more no less. 
(Edited)
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Nicolas Picard

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We can merge the discussions... 

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