Photoshop 21.1.2: Randomly unresponsive

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  • Updated 2 months ago
  • (Edited)
Sometimes (and often) one my documents open becomes unresponsive. No graphic update is available, zooming, panning don't work at all. The only solution I found is to restart Photoshop. With Illlustrator that crashes randomly and this unusable Photoshop I'm totally mad about this update. 

I work on a brand new MPB 16' 32Go Ram and 4Gb video card. Catalina 10.15.4 latest Photoshop installed. 21.1.2

Any idea would be highly helpful... 
Thanks a lot. 
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Nicolas Picard

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  • frustrated

Posted 2 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried pulling a copy of your preferences out to start with clean prefs?
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Nicolas Picard

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That's what I made yesterday. But I must admit it's become frustrating erasing prefs every week and re-configuring everything : actions, brushes, shortcuts, .... Time consuming and not suitable for a professional solution. 
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Nicolas Picard

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Here it goes : I've just made a screen capture of the problem. 

This is a total mess. Nothing can be done except killing the app and restarting over and over.... 
I forgot to mention that resizing the frozen tab/window skews the image like I've never seen before in Photoshop. What the ++++ ?
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David, Official Rep

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You shouldn't see THAT if you trash your preferences.  That's an error from YouTube.

To trash your prefs on Mac, hold down Cmd-Opt-Shift while launching PS and then click OK when it asks to delete the settings file.  That should put you in a clean state.
More importantly, however, what does Activity Monitor (under Utilities) say when this happens?  And what are you doing?  What do you have open.  Could you be losing or overwhelming your internet connect?  Are these big files?  Maybe Photoshop is doing a background save?
Hope that helps,
David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That video is interesting. Does it only happen with documents with Art Boards? Seems GPU related. If you disable Use Graphics Processor can you get it to happen? 
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Nicolas Picard

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The problem happened not only with big files or artboards. It could happen with any type of files or type of documents. And even with graphic processor turned off.
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Denis Evdokimov

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I have the same window-freezing issue on Win10 tied (as I believe) with the "Scrubby Zoom" tool. Afaik there is no fix yet BUT you can try to re-open the frozen window to avoid restarting PS (Window - Arrange - New Window for [filename]). Just close the frozen one and continue to work in the newly opened. Works well for me, hope that helps (as a temporary solution)!
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Nicolas Picard

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Yesterday I was with an Adobe technician. As expected we erase photoshop's prefs (one time again). I worked the whole afternoon yesterday without reproducing that bug. I hope this would fix the problem for a while... Meanwhile, Illustrator is still buggy as hell, and now I can't open library panels. I gonna need to erase Illustrator's prefs too, I guess... 

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Nicolas Picard

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And today Libraries are back... Total non sense.