Photoshop 21.1.1: Presets reset after install

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  • Problem
  • Updated 4 months ago
  • (Edited)
So I updated to the latest version and, surprise ! Preferences, presets, workspaces...Everything has vanished in the process. Brushes, actions, custom shapes etc. are nowhere to be found on my hard drive, Photoshop has apparently been reset. Despite my Adobe Cloud being set up to import prefs on update and keep older versions.

That's months of customization lost, suddenly I need to start with a clean slate and rebuild everything from whatever archives I have.
Is there by chance a log, installation dump, ...anything I can access that would help me in the process ?
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Emilien Rotival

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  • frustrated and angry

Posted 4 months ago

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Photo of Emilien Rotival

Emilien Rotival

  • 3 Posts
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And yes, you can call me stupid for not anticipating this sort of blunder and exporting prefs prior to install. It had gone smoothly in previous updates from 2018 and upwards, that's what I get for being overly trusting.