Photoshop 21.1.0: Switching between documents in Full Screen Mode displays black areas (macOS GPU issue)

  • 5
  • Problem
  • Updated 3 weeks ago
  • Solved
  • (Edited)
I use switching between images using Command ~ shortcut in the Full Screen Mode with Menu Bar, or Full Screen Mode to compare the changes I've done between 2 versions of an image.

This isn't working on 21.1.0 on the new Mac Pro. When in Full Screen Mode (with or without Menu Bar), once I switch between 2 images twice, regardless if I select them in the menu or press Command ~ the image shifts to the left half of the screen and the rest of the screen is black.

Screengrab attached, the pixellated thing is sample image. It's not showing anything in the black area.




The only way to get rid of this problem is to untick 'Use Graphics Processor' in Performance, which obviously I don't want to do. The settings in 'Advanced Graphics Processor Settings' have no effect on it, tried unticking all boxes and using 'Basic' drawing mode, and some other combinations.

System info:
Mac Pro 7,1 2019
GPU AMD 580X
OS X Catalina 10.15.3

I tried 21.1.0 on my old 2013 Mac Pro and no problems. Though it runs on Mojave, not Catalina.
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Sam

  • 22 Posts
  • 8 Reply Likes

Posted 5 months ago

  • 5
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

  • 749 Posts
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Official Response
Hi Sam,

Your post is very informative and thorough. Thanks so much for your help! This is under investigation but I added your info to the case.

Hannah
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be fixed in the 21.2 update that went out this AM. Let us know if you're still having trouble.