Photoshop: 21.1.0 freezes; can re-open file but all layers and work are gone

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  • Updated 4 months ago
Twice in two days, PS 21.1.0 has seized mid-operation and I have had to force-quit. No opportunity to send a report to Adobe. Restarted the Mac, looked for the file in the Open Recent shortcut list. Not there, but the file is still on the drive.  PS 21.1.0. opens the file, but all layers were wiped out, except for a background that looks like a failed screen. (see image) Diligently saving work in progress mattered not. No recoverable work. This is maddening.  14 hours lost.  
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Sean Boyce

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  • frustrated and anxious

Posted 4 months ago

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Andrew Sender, Employee

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Hi Sean,
We are really sorry to hear about your frustrating experience.  Do you recall what you were doing when your Photoshop seized mid-operation?  Was it in the middle of a save? 

Also, do you have Time Capsule enabled in your MacOS?  If so, that should be able to help recover some of your work.

Sincerely,
Andrew