Photoshop 21.1.0: App hangs while trying to use the Shawdows/Highlights tool with the Histogram panel showing (macOS)

  • 24
  • Problem
  • Updated 2 months ago
  • Solved
  • (Edited)
After latest update Photoshop hangs while trying to use the Shawdows/Highlights tool. Spinning beachball appears and you have to Force Quit the app. Happens everytime.
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Sosthene Hennekam

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  • frustrated

Posted 3 months ago

  • 24
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Anthony Masi

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I've reverted back to v21 got an offline installer from Adobe. Just have to wait until there release a new patch

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Jamie Windsor

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Reset your prefs. Hold Cmd + Opt + Shift while opening photoshop.
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JP Rowbotham

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Thanks - tried that.  Didn't work.  Also tried typing into the box but no use either.

Mac 10.14.16  No Bit Defender!
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Anthony Masi

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Resetting prefs has no effect at all
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Alan Weinschel

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What I did was uninstall and reinstall without the preferences. That worked for me.
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Andrew Campbell

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Imac 2017 27 inch MacOS High Sierra 10.13.6 > PS 21.1 Shadow/Highlighlight filter freezes PS everytime. Have to Force Quit & restart the App - cannot use S/H filter at all on .jpg or .psd files - please resolve - never had this problem before - been a mac PS user since late 1997
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Alan Weinschel

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You need to trash your preferences and it will fix this.  A PITA for sure, but it solves the problem, and it is not a bad idea to have a look at those preferences from time to time.
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Andrew Campbell

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This made no difference in my situation and was a PITA to reset everything back again!
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jimkahnw

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Another suggestion I saw elsewhere instructs to enter values directly in the dialog box rather than using the sliders. It worked for me, though it's far from ideal and let us hope that Adobe fixes the bug in the next update. Bad Adobe. Bad.
(Edited)
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Martin de Bock

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Here the same problem!
Hope Adobe solve this very soon!!

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Anthony Masi

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Hopefully, Adobe will address this. You can roll back to version 21 (AdobePhotoshop21-mul.dmg) - I got this from Adobe, as they do not have the installer available online to download.

https://we.tl/t-QKlgzag7J8
 
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Balint Pörneczi

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same probleme with H/S on Mojave and PS 2020

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Bernd Kühl

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Same here: 
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Alan Weinschel

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The way I solved this was to delete PS and reinstall without preserving preferences. A royal PITA but it worked. Adobe must know about this. I don’t want to have to do this after every minor version update.
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Anders Täpp

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Same problem for me too.

Macbook Pro
MacOS catalina
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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This will be fixed in the next update which will be out very shortly. Workaround is to hide the Histogram panel when using Shadow/Highlights.
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Christopher Lord

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I trust that Adobe are sorry that the "assistance" give by their on-line chat agent to me 3 weeks ago was totally wrong and his on-line access to my system ( which he said was needed in order to sort the problem out) resulted in the totally unnecessary disabling of my anti virus program. Not only that but when he uninstalled said anti virus program he did not do it properly and the upshot of that was I had to have a long series of calls to the BitDefender helpline to sort matters out.

The agent also unnecessarily stopped Photoshop using my Graphics Card which also had consequences which I have now rectified having implemented your work-round ( which does appear to have solved the original problem).

I believe an apology is in order, a) for the "bug" and, b) for the actions of the on-line chat agent who caused more problems with his "fix" which did not result in a stable resolution of the fault and left me in a worse situation than I had been in. He should have referred the matter up first before denying there was a "bug" and then fiddling with my system.
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Jim Kahnweiler

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I feel your pain. Another inept "technician." He was probably very enthusiastic, polite, yet poorly trained. Adobe has a huge problem with quality control and tech support. But, to be fair, let us all acknowledge how complex the software is--a whole suite of integrated applications with enormous power. None of us can claim to be experts, despite how well we use the software, as there is always something new to learn. But, for the price we pay--year after year, support should be flawless.
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Christopher Lord

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I guess you are right, he was polite and probably enthusiastic and for that I am truly grateful. The problem, as you say, lies in the training of on-line support staff and maybe Adobe, together with many other software companies need to beef this up.
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Anthony Masi

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Finally being sorted out, this is very poor. We all pay for a CC subscription. I glad this has been finally addressed.


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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue is fixed in the 21.1.1 update that went live last night.
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Michael Lowe

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So where's the update? I just checked in and 20.1 is still the latest
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Abigail Farber

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It's fixed. Using 21.1.1 from cloud and the update was automatic. Thrilled
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Alan Weinschel

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I had to sign out of Cloud Services and sign in again for 21.1.1 to show up.  Then it updated.
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Jürgen Walk

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This reply was created from a merged topic originally titled Bug: Photoshop crashes using Histogram and Highlight/Shadows.

(German Version of) Photoshop 21.0 to 21.1 crashes whenever I adjust highlights/shadows and the histogram-window is open. OS is MacOS X Catalina, Computers are a new iMac and a Macbook Pro (both late 2018).
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Jon Hobley

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This reply was created from a merged topic originally titled Shadows/Highlights not working.

I have Shadows/Highlights set as an Action and occasionally use it while editing live football matches. I have noticed that it is crashing Photoshop and the only way to stop it is with a Force Close.

My Ps version is 21.1.0 and I'm using a 2015 MBP with 10.14.6
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Jim Kahnweiler

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Latest update fixes the problem. Worked for me.