Photoshop 21.1.0: App hangs while trying to use the Shawdows/Highlights tool with the Histogram panel showing (macOS)

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  • Problem
  • Updated 1 week ago
  • Solved
  • (Edited)
After latest update Photoshop hangs while trying to use the Shawdows/Highlights tool. Spinning beachball appears and you have to Force Quit the app. Happens everytime.
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Sosthene Hennekam

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Posted 1 month ago

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Yves Crausaz

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MacOS PS 21.1 10.15.3
Photoshop Highlight tool does not work, as soon as I touch the cursor, ball multicolor system and blockage of PS, I must force the stop of PS.
The same behaviour if on a bitmap tracing paper 16 bits or a dynamic object 16 bit.
Thank you for seeing again the copy. Finally it is another old bug not corrected since Mathusalem!



PS 21.1 macOS 10.15.3
Photoshop Highlight/Shadow tool ne fonctionne pas, dès que je touche au curseur, ballon multicolor système et blocage de PS, je dois forcer l'arrêt de PS.
Même comportement si sur un calque bitmap 16 bits ou un objet dynamique 16 bit.
Merci de revoir la copie. Enfin c'est encore un vieux bug pas corrigé depuis Mathusalem !

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Carmen Rotte

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MacOS 10.14.6 - PS 21.1.0

Same crash for me - PS Shadows/Highlight Tools crashes as soon as I change anything. I must PS force to stop. Same problem on a laptop with MacOS Sierra. 
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Alfredo De Lise

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Hi, I noticed that on my MacMini after last MacOs update S/H adjustment Photoshop crashes, while on my MBP without last MacOs update it works, Can the two thing be related?? Can it be a problem from MacOs update and not from Photohop 21,1 update?? Don't know what to think...
(Edited)
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Gregory Curry

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Having the same issue, every time I try and use the shadow and highlight tool. On a whim decided to uncheck the preview and move one of the sliders and it didn't crash/freeze. That defeats the purpose of using the tool though if you can see the adjustments as you make them.
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Doran Aisenstat

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Same problem for me.


1. Open an image 

2. Duplicate a layer

3. Convert layer to smart object

4. Choose Image -> Adjustments -> Shadows/Highlights

5. Drag the Shadows adjustment slider or/and the tone slider

The spinning colour wheel arrives and never goes away. PS stops responding and has to be force quit.

I have figured out if you just fill numbers into the boxes that you can use the tool but if you touch the sliders you're done.


Catalina 10.15.3

(Edited)
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Shri Prasham

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Having the same issue here. New 16" Mbp fully specked out running Catalina 10.15.3. Please solve this Adobe.
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Jerry Syder

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This works fine on Windows 10
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Yves Crausaz

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Therefore a problem to be solved on macOS!

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sosthene - what version of macOS are you on? 
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Sosthene Hennekam

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10.15.2 Jeffrey
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Yves Crausaz

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PS 21.1 macOS 10.15.3

Photoshop Highlight/Shadow tool ne fonctionne pas, dès que je touche au curseur, ballon multicolor système et blocage de PS, je dois forcer l'arrêt de PS.
Même comportement si sur un calque bitmap 16 bits ou un objet dynamique 16 bit.
Merci de revoir la copie. Enfin c'est encore un vieux bug pas corrigé depuis Mathusalem !


Et j'ai refait un reset des préférences


S 21.1 macOS 10.15.3

Photoshop Highlight tool does not work, as soon as I touch the cursor, ball multicolor system and blockage of PS, I must force the stop of PS.
The same behaviour if on a bitmap tracing paper 16 bits or a dynamic object 16 bit.
Thank you for seeing again the copy. Finally it is another old bug not corrected since Mathusalem!


And I did again a reset of priorities

(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I haven't been able to reproduce this. Can you provide more detailed steps to reproduce?

Open 16 bit doc
Image > Adjustments > Shadows/Highlights.. make several adjustments and apply.

Create a smart object in a 16bit doc
Image > Adjustments > Shadows/Highlights.. make several adjustments and apply. 

Not seeing a crash or hang in either case. macOS 10.14.x and 10.15.x
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Yves Crausaz

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In french = Tons foncés / Tons clairs in english = Shawdows/Highlights

On the frensh versin upgrated from Creative Could Application !


Look at this video: picture 16 bits macOS PS 21.1.0 10.15.3, je aunt to change cursor, as soon as I touch the only resolution the first cursor, 2 dryness and multicoloured ball, to close PS roughly not of log, no message of error....


Regardez cette vidéo : image 16 bits PS 21.1.0 macOS 10.15.3, je tante de modifier les curseur, dès que je touche au premier curseur, 2 sec et ballon multicolore, seule solution, fermer PS brutalement... pas de log, pas de message d'erreur....

Apple diag...
err log : https://adobe.ly/38KCPlj 






(Edited)
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Sosthene Hennekam

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Yep, exactly like that. I downgraded to the previous version since I really need that tool.
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Ed Rudolph

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I have this problem on Mac OS 10.14.6. 
1. Open image from Lightroom 9.2
2. Duplicate layer
3. Open Highlights/Shadow ffrom Image adjustments
4. Image is modified according to default.
5. Try to adjust H/S settings and I get beachball freeze, must force quit

iMac Pro, 10-core, 128gb RAM, Photoshop 21.1.0, Mac OS 10.14.6, LR 9.2

This is a dng file from a Leica M10 Monochrom
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Kerry Maxwell

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I have used Shadow / Highlight several times today after updating to 21.1.0 this morning. I am running a Mac Pro, OS 10.14.5.
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Gregory Fields

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This reply was created from a merged topic originally titled Shadow/Highlight Bug in 21.1.

Ever since updating to the latest PS2020 (v21.1), I'm getting lock ups in the Shadow/Highlight panel (on Mac Mojave). It will let you move one slider once, then you get stuck with the spinning beach ball.

I've been having similar problems for a while with the Levels palette, usually while trying to choke an alpha channel. Seems to have now spread to S/H in the newest version. Losing a lot of time to this stupidness.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Unfortunately, I have not been able to reproduce this issue. I would like to track it down so I can have an engineering debug and fix it. I tried Ed's steps which were pretty explicit. Is the issue specific to your Leica file or some other thing specific to the files this is happening with? Do you get a freeze with a new file, 8 or 16bit RGB?
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Ed Rudolph

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This problem is not specific to the Leica dng files. ( It is not necessary to duplicate the layer first, although that's how I first encountered the problem.)   I get the  beachball freeze with a .tif file downloaded from the web.  The freeze occurs whether the file is RGB, Grayscale, 16bit or 8 bit.  Also, when I create a new 8-bit document in PS and fill it with a gradient, the freeze occurs after a few tweaks of the H/S sliders.  Maybe it's worth noting that a new document permits a few tweaks before freezing, while with an imported file will allow only one tweak of a single slider.
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Gregory Fields

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Will a crash log file help you guys? I have the one from this morning's occurrence. I've since backgraded to 21.0.3, but can give you the crash log.

It *does* seem to be image specific, meaning after I force quit & reopen the same image, it locks up again (a Getty jpg, in this case). Works fine with other images. Bitdepth doesn't seem to matter. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Getting a file it crashes with so I can reproduce it will be best. If it locks up and you have to force quit, the log may not have what we need in it.
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Yves Crausaz

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Not need of file test, create a new file simply, for instance with the model A4, draw something and speed up function, move a cursor and there the multicoloured ball is very busy, and at the end of some minutes, PS does not answer any more.

Copie of my system parameter from PS Help menu :

Shared directory : https://adobe.ly/2SQdbWM

PS 21.0.3 https://adobe.ly/38OQdoT

PS 21.1.0 https://adobe.ly/3a5TIrh

https://adobe.ly/3a5TIrh  PSD file created in PS 21.1.0


PSD file created in PS 21.0.3
https://adobe.ly/32jq6nf



Attention, the version 21.1.0 in summer installed via application ADOBE Creative Cloud by keeping defines them existent of version 21.0.3

The disc system where is installed PS is in APFS... Are not there files hide which would not be replaced during the installation of the updating?



(Edited)
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Yves Crausaz

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I deleted PS 21.1.0, deleting all the custom settings, restarting the iMac, then reinstalling PS 21.1.0 without reinstalling any custom settings

Here the links to a shared folder on Adobe Cloud: https://adobe.ly/2SQdbWM

This .psd file blocks PS 21.1.0 if using Image / Settings / Dark tones / High tones : https://adobe.ly/32i6K1R

In the set of presets deposited here, there is one that causes the whole chain to derail, in particular what concerns us here and also the filter rendered lighting:https://adobe.ly/2Vf1FG8


In the set of presets deposited here, there is one that causes the whole chain to derail, in particular what concerns us here and also the filter rendered lighting:



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Christopher Lord

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I am getting the same hanging on Shadows and Highlights on an iMac running 21.1.0 under Mojave 10.14.6 OS and also on a latest version fully spec'd Mac mini al.so running 21.1.0 under Mojave10.14.6 and it happens whatever image I am attempting to edit with the jpg. images originating on Olympus, Panasonic and Sony cameras. This is a definite bug.

After further experimentation I have found that the hanging only happens if you use the sliders in Shadows and Highlights. If you enter percentages in the boxes the adjustments work without causing Photoshop to hang.

So the bug relates to the sliders. It needs resolving asap.
(Edited)
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Yves Crausaz

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Adobe, please lok at my post one up !
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Tice Lerner

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This problem occurs for me as well on Max OS 10.13.6.  As Christopher mentioned typing a value works but sliders do not.  

Additionally all sliders in images-adjustments no longer update in realtime. If I adjust the slider it refreshes after letting go of the mouse.
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aad hoogendoorn

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Same here...fuly spect mini..shadow highlight..and the ball of death...PS 2019 works like a charm
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Frank Poole

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Exact same thing happening to me on MacPro running 10.13.6 after update to 21.1.  Shadow/Highlight tool causes freeze.  Have to force quit.  Haven't tried it yet on MacBook pro running Mojave.  
Have resorted to using Photoshop CC2019.
Please fix asap.
 
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Rubén Arturo

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It is the same to me. Today Iv'e updated to 21.1.0 and it's been failing. Mac Catalina 10.15.3 AMD Radeon R9 M390. Hope this can be fixed soon.
UPDATE: Uninstalling and Reinstalling the Version: 21.0.3 solved the issue for now.
(Edited)
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Christopher Lord

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I am getting hanging on Shadows and Highlights on an iMac running 21.1.0 under Mojave 10.14.6 OS and also on a latest version fully spec'd Mac mini al.so running 21.1.0 under Mojave10.14.6 and it happens whatever image I am attempting to edit with the jpg. images originating on Olympus, Panasonic and Sony cameras. as soon as I attempt to move a slider I get spinning beachball and end up having to force quit Photoshop via the Mac's Activity Monitor. This is a definite bug.

After further experimentation I found that the hanging only happens if you use the sliders in Shadows and Highlights. If you enter percentages in the boxes the adjustments work without causing Photoshop to hang.

So the bug relates to the sliders. It needs resolving asap.




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Yves Crausaz

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It there a year bug in the scripts of updating of PS 21.1.0 if you have an ancient version on your ord. in first, to abolish this ancient version as well as all personalizations possible, reboot the computer and made a new installation of PS 21.1.0 but especially do not remind of before safeguarded shape, it is in one of saved parameter that there is a bubble!



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Drew Hallowell

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Mac OS 10.13.6 with PS 21.1 and was using it during an NHL game tonight and shadow highlight worked fine at the first-period break. The second-period break it would lockup PS and the computer until PS was closed. No changes after a reboot. 
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Christopher Lord

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After contacting support via the on-line chat the Photoshop technician clearly stated that this was "not a bug". After allowing them access to my computer it was stated that the presence of "BitDefender" anti-virus was the culprit (though why there had been no problem before Photoshop 21.1.0 isn't clear to me). Removal of BitDefender and then uninstalling/re-installing 21.1.0 by them seems to have done the trick.

I have been in touch with BitDefender and they say try re-installing the anti-virus program and if there is a problem they will troubleshoot it and resolve it without having to go back to Adobe. However, for now, I am a bit dubious about following their suggestion.

Has anyone else with problems got BitDefender installed? Does anyone have any comments about reinstalling Bit-Defender?
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Kerry Maxwell

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That's an infuriating response. If something worked yesterday, and a software update makes it stop working today, it's a bug, period. 
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Gregory Fields

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Sounds unlikely. I've developed this as soon as I updated to 21.1 & don't have BitDefender on my Mac.
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JP Rowbotham

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I am having the same problem.  No BitDefender here either on the Mac.  I imported a raw file from Lightroom to PS and after a lot of cloning and tweaking to the shot (now wasted), I felt it needed a little more shad/highlight work.  It's hanging each time and needing a force quit.
(Edited)
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Yves Crausaz

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Google translation..... english at the bottom of this post

Plus haut dans cette discussion j'ai expliquer comment faire pour  remettre tout en fonction....

Il faut désinstaller PS 21.1.0 sans conserver vos paramètres personnalisés, supprimer toutes les références à PS dans votre système, pas les données !!!!!

Redémarrer l'ordinateur, NE PAS REPRENDRE vos paramètres personnalisés, mais les créer de nouveaux, je ne parles pas des formes, brosses, dégradés etc. mais en particulier des outils, barres d'outils, espace de travail.

Mais essayez ces fonctions avant de modifier les paramètres de PS, si ça fonctionne, ce sont un des paramètre personnalisé qui comporte un problème.

Personnellement, j'ai redéfini les barres d'outils et les espaces de travail et maintenant tout fonctionne parfaitement. (macOS 10.15.3 sur iMac et PS 21.1.0)


Google translation.....

More high in this debate I have explain how

delay everything in function....

It is necessary to uninstall PS 21.1.0 without keeping your individual parameters, to abolishing all references to PS in your system, not data!!!!!

To reboot the computer, NOT TO TAKE BACK your individual parameters, but to create them of new, me do not speak about forms, paintbrushes, gradations etc but particularly about tools, toolbars, working space.

But try these functions before changing the parameters of PS, if this works, it is one of individual parameter which includes a problem.

Personally, I redefined toolbars and working areas and now everything works perfectly. (macOS 10.15.3 on iMac and PS 21.1.0)






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JP Rowbotham

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Merci, thank you for that Yves.  I'll just do my shadows work in Lightroom for now until an easier and less drastic solution appears. It serves me right for going back to the old pre-Lightroom ways really.
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Yves Crausaz

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For me, there will not be answer of Adobe the only resolution is mine since a net reinstatement and without personalization works perfectly.....

There are only 100 persons who announce problems, on how many potential users..... It is what make me say that there is not of bug, only some old relics which do the pigsty!

It is necessary to be modest and sometimes to accept that problem can come from be!



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Abigail Farber

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Add me to the group that has had this problem for a week. Mac OS 10.13.6, and PS 21.1.0. As soon as I open Shadow/ Highlights and attempt to alter the shadow default, PS freezes and I have to stare at that colorful demon of a rotating ball. 
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Christopher Lord

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For those who see the problem on Macs as being linked to anti-virus programs removing the anti-virus program may resolve the situation (BitDefender in my case). Alternatively making Photoshop 2020 an "Exception" may also do the trick. Both have worked for me, the removal route being 100% effective as far as I can tell on my machines but creating an "exception" for Photoshop 2020 works well providing you take a second or two before moving a slider. iIf your over eager you may still get the occasional lock up. Whatever Adobe Photoshop Support told me during an on-line chat I am still convinced this is a bug introduced in version 21.1.0 as it never occurs in the earlier versions I still have installed.
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Yves Crausaz

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I come back, personally, I did not take back my personalizations of PS previous versions, particularly the toolbar and workspace, then I had no more worries, even having recreated of very rooms the toolbar and my workspace.

I am on Mac, but perhaps that it is similar on Win.


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jimkahnw

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I have the same problem, with no anti-virus software installed. Judging from the comments here, it's time to roll-back to an earlier version. I use S/H all the time.
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Anthony Masi

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Yes, it's a bug for me. As long as you don't use the sliders in Shadow and Highlights my mac doesn't hang. Use Photoshop every day. Bit of a pain, please fix Adobe!!!!
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Franz Bachinger

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This reply was created from a merged topic originally titled Photoshop freezes when I use the Shadow/Highlights filter..

Photoshop freezes when I use the Shadow/Highlights filter. I'm using Mac OSX 10.15.3 and Photoshop 21.1.0, but before updating to the new Photoshop version this error did not occur.
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Christopher Lord

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Further research has shown that on my machines running Mac OS 10.14.6 switching on the option to use the Graphic Processor in Photoshop Preferences results in the lock up, unchecking the option clears up the problem.




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Kerry Maxwell

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That also disable the rotate view tool, something I use all the time. The problem will be cleared when Adobe fixes the bug, disabling functionality of the program is not clearing up the problem.
(Edited)
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Ed Rudolph

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I can confirm that disabling GPU processing allows me to use the sliders on the S/H panel without the application freezing.  However, disabling GPU makes the app perform in a surprising way:  when first opened, 50mb DNGs do not display promptly.  Sometimes the image is only partly visible and partly gray, sometimes the image appears as a gray rectangle.
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Christopher Lord

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Likewise here. This bug needs to be resolved quickly. Are you listening Adobe?

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Alan Weinschel

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I have the same shadow/highlight issue.  Mac OS X 10.15.3.  No Bitdefender. Uninstalled PS 21.1.0 and reinstalled, but it did not help. Adobe, this is a bug!  Please help.
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Yves Crausaz

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Do not recover the custom settings from the previous installation during the installation of this version and the bug will disappear!

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Alan Weinschel

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Thanks.  I reverted to 21.0.3 and the bug is not there in that version.  I'll try the above suggestion later.  I have some work to finish first!  Lost a lot of time because of the crashes.
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Yves Crausaz

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Especially not to re-inject parameters Workspace and Toolbar, it is necessary to recreate it !

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Christopher Lord

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Since my last post I have also found that using the Refine Edge Brush when doing Select and Mask doesn't work properly. Either nothing happens or the mask edge gets corrupted and "messy". This is happening on both an iMac and also on a latest fully loaded iteration of the Mac Mini. Both are running Mac OS 10.14.6 (Mojave). Even calling up the old Select Mask via the Alt Key and then choosing Select and Mask doesn't fully resolve the situation.

Is anyone else experiencing similar and if so have you found a workround?

I have also posted this additional problem under a separate heading and on the Photoshop Support Community board but thought it worth posting here as well.

This 21.1.0 release seems to be full of bugs and needs resolution asap.