Photoshop 21.0.2 crashing when zoomed in on 500-600MB images and trying to use clone stamp or healing brush, looking for advise.

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  • Updated 6 months ago
Computer is not doing a full crash, but the only option is pressing the on off button to get the screen back after it goes to black. I have already freed up my hard drive space to less than 1/2 used out of my 2T drive. I also have been running with only Chrome on at the same time, even with no other programs on it happens.
I uploaded macOS Catalina Version 10.15.2 on Christmas day hoping that might solve the problem. Still does the same thing.
This was not ever a problem of mine in older PhotoShop Versions, Looking for advise or update...
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jodie miller

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  • frustrated

Posted 7 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Asystem hang or freeze requiring a computer restart usually means a low levelfailure such as a driver (bad video card driver, etc), failing hardware (harddisk, video card, etc.) or damaged OS installation.