Photoshop 21.0.1 crashes whenever I open a PSD file

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  • Updated 7 months ago
I was using Photoshop 2019 cc until the latest update. Had no issues with the previous version of Photoshop. Now whenever I launch Photoshop & try to open any of my PSD files it will open the file & then crash. I have not been able to work for the last few days and desperately need help. Windows 10 os.
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Sarah

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Posted 7 months ago

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Santhad Suebsart

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The PSD file opens in Photoshop CC2020 v21.0.1 on Windows10 Os. You can open it normally might have to be updated. Windows 10 system features the latest software. 

** Windows10 v1909
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Sarah

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Photoshop or Windows? Both are the latest versions. I'm using. Even tried uninstalling latest Photoshop & installed previous version with same result.
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Santhad Suebsart

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you're don't sure that the latest updates to Windows software. Check update, Click New 

Windows10 update
Feature update to Windows 10, version 1909 
Successfully installed on ‎11/‎15/‎2019

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dziga

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Hey Sarah,

I see you already tried going back to the previous version and it also doesn't work anymore, right?

That doesn't sound too good to me as it could be that PS installed some new common files with the new version that corrupted also previous versions now. But let's not assume the worst and try some other stuff first.

Can you create a new PSD with some content and reopen it afterwards or does PS also crash with a new file?

If you want you can upload your file somewhere and I can try to open it and maybe resaving it will help.

Also, how is your storage looking in terms of free space?

Have you done any other changes besides updating PS? Windows Update or manual driver updates?

Dziga
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Sarah

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That is correct. I was running Photoshop 2019 cc until it automatically updated & the trouble began. I can create new files, save & reopen the new file without issue in 21.0.1. I have tried uninstalling & running an older version of Photoshop & still have the same issues.

The files themselves are not the issue. I downloaded latest version onto another computer & was able to open my files without issue.

I was having screen issues ( screen would duplicate itself 4 times or go black) so I took my PC to a computer repair shop who upgraded my graphics card & doubled my RAM so no issues with storage either.

Windows updates automatically but was running fine with PS until a few days ago. Did manually update graphics driver before upgrading not sure if that caused crashes or not. Have been sending crash reports to Adobe as well.
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Santhad Suebsart

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There is a possibility Update your video card does not complete the update manually 1-2 times, then restart New.
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Sarah

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I resolved the issue. Uninstalled PS & CC. Deleted Adobe folder from App Data. Found direct download for PS 2018, installed & everything is working as it should.
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Santhad Suebsart

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Goodw